The fall of my iPhone, or how the warranty is lost when using the iPhone when it rains.
Saturday, 17. October 2009, 19:05:58
A couple of weeks ago, I picked up my iPhone from the table, and the power button didn't want to follow. After contacting both the place where I bought it and the company that does repairs for it. I got notified that Apple has a no-repair policy and that the phone would be replaced if they deemed it worthy, but after listening to my story they thought it would be reimbursed. I delivered my phone to where I bought it and they delivered it to the repairing company.
However, after they finally did the check-up of the phone, they said that it was not worthy of a reimburse as it has “some signs of beginning water damage in the audio outlet and charge outlet”. I have never been in contact with water with the phone except for when it was the great rainfall in Oslo earlier this summer. I got annoyed and called them asking if this meant that any iPhone being close to a rainy day would loose its warranty, and they simply replied: “Yes, that's correct”.
I then tried to call where I have the insurance for the phone, and they simply shrugged it off saying that they can't reimburse the phone either as “there were no sudden, unexpected and outer forces causing the power button to fall off”. Basically, if Elea had tossed the phone down the stairs, I'd get it reimbursed, but not when it's caused by something unexplainable.
So now I am downgraded to a lesser Nokia phone, which worked fine until today, when its “decline conversation” button stopped working, so I'm having yet another Nokia phone now. Oh, the joy of random reserve phones. At least Opera Mini 5 works on the new one, as the old phone had a serious problem with allowing Java applications to access the Internet.
I got an offer of getting a new iPhone for NOK 2.600,- - but if I pay the same amount and bind myself to a subscription, I'd get an iPhone 3GS, which is like twice as fast (if not more!) as the original iPhone 3G. I'm going for the latter option, but the problem is that the iPhone 3GS are sold out all over the country, it seems. So I'll just have to wait and be patient.
However, after they finally did the check-up of the phone, they said that it was not worthy of a reimburse as it has “some signs of beginning water damage in the audio outlet and charge outlet”. I have never been in contact with water with the phone except for when it was the great rainfall in Oslo earlier this summer. I got annoyed and called them asking if this meant that any iPhone being close to a rainy day would loose its warranty, and they simply replied: “Yes, that's correct”.
I then tried to call where I have the insurance for the phone, and they simply shrugged it off saying that they can't reimburse the phone either as “there were no sudden, unexpected and outer forces causing the power button to fall off”. Basically, if Elea had tossed the phone down the stairs, I'd get it reimbursed, but not when it's caused by something unexplainable.
So now I am downgraded to a lesser Nokia phone, which worked fine until today, when its “decline conversation” button stopped working, so I'm having yet another Nokia phone now. Oh, the joy of random reserve phones. At least Opera Mini 5 works on the new one, as the old phone had a serious problem with allowing Java applications to access the Internet.
I got an offer of getting a new iPhone for NOK 2.600,- - but if I pay the same amount and bind myself to a subscription, I'd get an iPhone 3GS, which is like twice as fast (if not more!) as the original iPhone 3G. I'm going for the latter option, but the problem is that the iPhone 3GS are sold out all over the country, it seems. So I'll just have to wait and be patient.
(13%)
WIDGETIZE
Charles Schloss # 17. October 2009, 21:02
So mother nature broke the warranty on your iPhone?
Robert Jacobsen # 17. October 2009, 21:09
The best part is that the phone was totally usable (like 100%), except for the power button, which was a totally unrelated incident.
Tamil # 18. October 2009, 00:01
Shaunak De # 18. October 2009, 04:27
Perhaps Apple is simply too dumb to fix their own product.
Leevi # 18. October 2009, 05:42
If the outer indicators show "water damage", there is no need for them to open and check the internal indicators.
The power button problem is totally unrelated to water damage, they denied your warranty and now you plan to give more money to Apple...
"Fool me once, shame on you; fool me twice, shame on me"
Cosimo Streppone # 18. October 2009, 13:37
Karen # 20. October 2009, 01:59
Robert Jacobsen # 22. October 2009, 18:34
Sarah # 24. October 2009, 12:26
(and thanks for the birthday wish)
My husband works for ATT and from what they told him about the iPhone... it is too
expensive to offer insurance on...just not profitable to their company. Sorry that you had trouble with that expensive piece of technology.
Anonymous # 11. November 2009, 18:34
Med en slik dårlig behandling av deg som kunde frå Apple sin side, hadde eg, dersom eg var i dine sko, ikkje lengre vore kunde hos dei. Eg hadde heller ikkje gitt meg så lett. Ofte hjelp det å klage og syte, og kreve at dei skal gjere noko. Men veit du har nok å drive med ellers, så det spørs vel kor mykje bråk du ynskjer å lage av saka.
Forøvrig fornøyd med min HTC hero, som i essens er en liten linux-pc. Kan gjere alt på den som ein kan gjere på ein pc omtrent.
Håper ellers alt står vell til!
Per