The fall of my iPhone, or how the warranty is lost when using the iPhone when it rains.
Saturday, 17. October 2009, 19:05:58
A couple of weeks ago, I picked up my iPhone from the table, and the power button didn't want to follow. After contacting both the place where I bought it and the company that does repairs for it. I got notified that Apple has a no-repair policy and that the phone would be replaced if they deemed it worthy, but after listening to my story they thought it would be reimbursed. I delivered my phone to where I bought it and they delivered it to the repairing company.
However, after they finally did the check-up of the phone, they said that it was not worthy of a reimburse as it has “some signs of beginning water damage in the audio outlet and charge outlet”. I have never been in contact with water with the phone except for when it was the great rainfall in Oslo earlier this summer. I got annoyed and called them asking if this meant that any iPhone being close to a rainy day would loose its warranty, and they simply replied: “Yes, that's correct”.
I then tried to call where I have the insurance for the phone, and they simply shrugged it off saying that they can't reimburse the phone either as “there were no sudden, unexpected and outer forces causing the power button to fall off”. Basically, if Elea had tossed the phone down the stairs, I'd get it reimbursed, but not when it's caused by something unexplainable.
So now I am downgraded to a lesser Nokia phone, which worked fine until today, when its “decline conversation” button stopped working, so I'm having yet another Nokia phone now. Oh, the joy of random reserve phones. At least Opera Mini 5 works on the new one, as the old phone had a serious problem with allowing Java applications to access the Internet.
I got an offer of getting a new iPhone for NOK 2.600,- - but if I pay the same amount and bind myself to a subscription, I'd get an iPhone 3GS, which is like twice as fast (if not more!) as the original iPhone 3G. I'm going for the latter option, but the problem is that the iPhone 3GS are sold out all over the country, it seems. So I'll just have to wait and be patient.
However, after they finally did the check-up of the phone, they said that it was not worthy of a reimburse as it has “some signs of beginning water damage in the audio outlet and charge outlet”. I have never been in contact with water with the phone except for when it was the great rainfall in Oslo earlier this summer. I got annoyed and called them asking if this meant that any iPhone being close to a rainy day would loose its warranty, and they simply replied: “Yes, that's correct”.
I then tried to call where I have the insurance for the phone, and they simply shrugged it off saying that they can't reimburse the phone either as “there were no sudden, unexpected and outer forces causing the power button to fall off”. Basically, if Elea had tossed the phone down the stairs, I'd get it reimbursed, but not when it's caused by something unexplainable.
So now I am downgraded to a lesser Nokia phone, which worked fine until today, when its “decline conversation” button stopped working, so I'm having yet another Nokia phone now. Oh, the joy of random reserve phones. At least Opera Mini 5 works on the new one, as the old phone had a serious problem with allowing Java applications to access the Internet.
I got an offer of getting a new iPhone for NOK 2.600,- - but if I pay the same amount and bind myself to a subscription, I'd get an iPhone 3GS, which is like twice as fast (if not more!) as the original iPhone 3G. I'm going for the latter option, but the problem is that the iPhone 3GS are sold out all over the country, it seems. So I'll just have to wait and be patient.
(7%)
WIDGETIZE