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How can I troubleshoot my ADSL connection?
ADSL Services are generally very reliable and don’t usually cause ongoing difficulties when they are disconnected or reconnected.

However if you are having difficulties, please refer to this guide to assist you in getting the issue resolved.

You may wish to save a copy of thie troubleshooting guide to your computer for reference in the event of a connection issue. To do this simply click "File" then "Save As" for later reference.

Step 1. Determination of the problem.

Working out the nature of your DSL problem will assist Amnet technicians in rectifying your issues. Firstly, you need to work out where the issue is.
Problems accessing the Internet can occur due to:
a) Problems with the computer being used
b) Failures of the DSL service to operate correctly
c) General problems within the Internet
Although this guide is only intended to assist with (b), you still need to be able to determine that (a) and (c) are not the current cause of difficulties.
Your ADSL modem connects to your computer or network through an Ethernet LAN connection. The first thing to consider is the computer which you are using, and to confirm that it is correctly configured and attached to the ADSL modem.
If you have a Windows PC (Mac users should already know how to do this) then try the following steps.
From the “Dos” window –
Click on “Start” then “Run” and type in “command” then click on “OK”
A small “Dos Window” should appear. In this type in “ipconfig” and press the Enter key.
The IP address should be confirmed as below:
The IP address should be shown as well as the default gateway and netmask.
Try now typing in “ping <gateway>” where gateway is the “Default Gateway” address as shown above, eg.
This should produce a similar result to the above, and confirms that you can get to your Windows gateway. If the “ping” doesn’t get a response such as above ( or the number of “Received” is less than the number of “Sent” ) then you may have a network issue.
Usually this means that you have an internal network problem if you can’t ping your Gateway.

Step 2. - Checking the DSL Modem/Router

If your network is OK, then check your DSL router. Make sure all the connectors are properly connected and that the device is powered up. You can expect that there should be a power connector, a connection to your phone line and at least one Ethernet connector.
Somewhere they will have some lights. Although the actual lights may vary, there will always be once which is marked “sync” or “line” or “connected” which will light up when your DSL modem is operating.
Make sure that this is lit. If it is not lit, then you have a DSL line failure.
The test you can do on-site is to make sure that the line is working, and that the line splitter is not causing the fault.
Plug in a test telephone to see if you can hear a dialtone. This will determine if the line is working OK. Also plug the phone line directly into the DSL modem/router to ensure that the line splitter is working.
If plugging the line directly into the DSL router works OK, then obtain another line splitter. If it does not, then contact Amnet for further troubleshooting.
Your DSL modem will work quite effectively without the splitter, although if your phone is using the DSL line also, you may find that using the line directly is a problem.
If your DSL modem is working correctly and has link, then try to use “ping” again to determine if your service can see the Amnet network.
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Type in “ping 203.153.224.10” and press Enter.
If you can ping this address (It’s one of Amnet’s DNS Nameservers” then you are successfully connected to the Internet. If not, then you may have additional problems, and you should contact Amnet technical support.

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