An imperfect storm
Thursday, January 20, 2011 4:03:00 PM
A few months back my bank got in touch with me to say that my new Cr. card may have been compromised. I took this to mean that the whole batch of cards that went out in that particular consignment might have been 'got at', and as requested I destroyed and disposed of the card. Two days later the new one arrived and life went on as usual.
That is to say, because there was no panic panic involved I didn't go around everyone who has my card on file for the purpose of standing orders and tell them of the change. It just plain never occurred to me.
The bank, rather obligingly, or maybe because this was their fault, honoured all requests that it recognised as regular payments made to the old card, so to me the world was still turning as usual.
Then, for reasons best known to themselves, British Telecom in an entirely unrelated incident, decided that I hadn't paid my bill for the previous quarter, and cut me off just before Christmas. With no internet I had to write to them using paper mail and unsurprisingly they didn't get around to reading it, spotting their error, and reconnecting me, until the new year.
I knew I'd been reconnected because a machine 'phoned me to tell me. For some reason my answering machine was no longer working so I guess it was lucky I was there to answer the call.
More annoyingly, the internet wasn't working either. I went right through all the wiring, reset and rebooted everything, no joy. No broadband. Not even a red light.
Then I realised that the red light had, in fact, remained on for most of Christmas, rubbing it in that I had no ADSL connection. So the dead line meant that I had been disconnected by my ISP.
Whilst I was offline with no 'phone they had contacted me to say that this month my card had been refused. The bank had only honoured requests for one month. On trying to contact me by e-mail and 'phone they had discovered my line was no longer connected, so they had assumed that I was now an ex-customer and cut me off...
I'm writing this in a hot-spot.
More when I finally get back online...