Script Robots & Incompetence
Saturday, May 11, 2013 1:20:30 PM
Whew! Back on-line again after an 8 day absence. What a catalogue of events! Here's how it went:
Day One (2.5.13) - broadband goes down - too late to phone the helpline.
Day Two (3.5.13) - first telcon with Talk Talk - No broadband & crackly line -
"Can you send & receive telephone calls?"
"I haven't received any calls in the last 2 days"
"Can you send & receive telephone calls?"
- second telcon with Talk Talk -
"Can you give me your mobile number?"
"I have no reception at the moment"
"We can send an engineer out to you but it will cost £50"
"Is this because I cannot supply a working mobile?"
"We cannot continue to process your request."
Day Three (4.5.13) - No phone or broadband - reported to Talk Talk (my mobile reception restored)
Day Four (5.5.13) - Phone back but no broadband - I called a friend -
"This isn't your number. I almost didn't answer it"
"What number are you displaying?"
I wondered whose number I now had! Checked 1571 to find a message to a lady.
The penny dropped. I went next door and asked for her number - guess what!
Her phone & broadband had been off for 4 days.
Days Five, Six & Seven - still on my neighbour's phone, ferrying messages, no broadband.
Day Eight (9.5.13) - BT Open Reach (pole man) arrive in the morning. I come home at midday.
No phone or broadband. Neighbour has both.
Day Nine - (10.5.13)- no phone or broadband.
Day Ten - (11.5.13) - BT Open Reach arrive at 10.00. By 10.45 I am back up-and-running.
11.05 - no phone or broadband - just the 1571 noise.
After clearing the 1571 message broadband comes back (phone as well).
Well back to normal - intermittent mobile reception (the BT engineer kept loosing his BT (work) connection at my house but his (personal) T-Mobile phone was OK);
- whenever someone leaves me a message 1571 plays havoc with my phone &
broadband;
- still a maximum of 1.7 Mb (nothing like the 8 Mb advertised).
Seems that the crummy copper cables in this area keep us at third world levels!
Still I'm back up and wading through over 60 emails and 50 missed calls. Maybe an evening dancing will lift my spirits!
Day One (2.5.13) - broadband goes down - too late to phone the helpline.
Day Two (3.5.13) - first telcon with Talk Talk - No broadband & crackly line -
"Can you send & receive telephone calls?"
"I haven't received any calls in the last 2 days"
"Can you send & receive telephone calls?"
- second telcon with Talk Talk -
"Can you give me your mobile number?"
"I have no reception at the moment"
"We can send an engineer out to you but it will cost £50"
"Is this because I cannot supply a working mobile?"
"We cannot continue to process your request."
Day Three (4.5.13) - No phone or broadband - reported to Talk Talk (my mobile reception restored)
Day Four (5.5.13) - Phone back but no broadband - I called a friend -
"This isn't your number. I almost didn't answer it"
"What number are you displaying?"
I wondered whose number I now had! Checked 1571 to find a message to a lady.
The penny dropped. I went next door and asked for her number - guess what!
Her phone & broadband had been off for 4 days.
Days Five, Six & Seven - still on my neighbour's phone, ferrying messages, no broadband.
Day Eight (9.5.13) - BT Open Reach (pole man) arrive in the morning. I come home at midday.
No phone or broadband. Neighbour has both.
Day Nine - (10.5.13)- no phone or broadband.
Day Ten - (11.5.13) - BT Open Reach arrive at 10.00. By 10.45 I am back up-and-running.
11.05 - no phone or broadband - just the 1571 noise.
After clearing the 1571 message broadband comes back (phone as well).
Well back to normal - intermittent mobile reception (the BT engineer kept loosing his BT (work) connection at my house but his (personal) T-Mobile phone was OK);
- whenever someone leaves me a message 1571 plays havoc with my phone &
broadband;
- still a maximum of 1.7 Mb (nothing like the 8 Mb advertised).
Seems that the crummy copper cables in this area keep us at third world levels!
Still I'm back up and wading through over 60 emails and 50 missed calls. Maybe an evening dancing will lift my spirits!






