Sometimes people listen to me...

So here's the deal. I bought some Laffy Taffy maybe 2 weeks ago and the stuff would not come outta the wrapper. Thats the base for the following blog. I was pretty mad about it when it happened so it inspired me to write this blog. I decided my first action should be a complaint email to Nestle Corporation (Mr. Wonka). I wrote and sent them an email today which you can read below. Once I hear back I will post their response and probably my counter response. I figure this could get interesting and I have LOTS of time to kill at work. Enjoy!

Email to Nestle....

Dear Mr. Wonka,

I recently purchased two Laffy Taffy bars from my local convenience store. Both were flavored Sammy Strawberry. Upon arriving home and getting settled, I sat down to enjoy one of the bars. I began peeling away the wrapper to uncover the delicious treat held within when I realized there was a serious issue. Only half the wrapper would release itself from the delectable taffy. The other half was almost adhered to the taffy and refused to come off. I tried several times to pick and pull at it, but everytime I got a tiny piece off the wrapper bit would tear. To unwrap my Laffy Taffy fully would have conceivably taken hours. Now don't get me wrong, Laffy Taffy is on a level with me as ambrosia was with Greek gods and goddesses. I just might have spent the hours to attain taffy nirvana but I simply did not have the required free time. Alas, I gave up and toss the remnants of my craving gone wrong into the garbage cylinder. At that point I was understandably cheesed at my situation. I buried the dark incident in my mind and moved on.

Now what about the second bar you might ask? I had stashed that bar away in my satchel to be consumed at a later time. Perhaps when I was on a road trip, or a hike. That bar lay in waiting to provide me essential energy at just the right moment. Well, the right moment came today when I was sitting at work. My financial situation was bleak and my mind was fading due to lack of nutrients. I needed sustenance and without funding I was forced to drop back and scramble. With the defense(hunger) blitzing I had to make a move fast. I reached into my satchel and BAM! There was the answer. My stashed away Laffy Taffy. In a rush I remembered what happened to the first bar. I prayed the previous incident was a fluke. Grasping the wrapper I pulled with glee. The wrapper stuck like bare skin to naugahyde on a scorching summer day. My day was foiled. I sit here typing this letter still in hunger.

I now pose a question to you Mr Wonka. What do you plan to do about my two sub-par bars of your delicious Laffy Taffy product? I feel cheated and jilted as a customer. Your product let me down during my time of need. I suggest you let this situation lay on your mind for a minute. Please formulate a resolution and notify me of your intentions. I look forward to hearing from you soon. Thank you!



Sooooooooo, Mr. Wonka decided to write back today notifying me of his impending decision. Here is the response I recieved....

July 13, 2007


Dear Mr. Flories,

Thank you for contacting Nestlé on the Internet. Questions and comments from our consumers are always welcome!

We have reviewed your email message, and understand your concern. We are investigating your experience and you can look forward to receiving a response within 7-10 business days.

We value you as a consumer and appreciate your feedback. Please visit our website often for the latest information on Nestlé products and promotions.

Sincerely,
Matthew Letoski
Consumer Response Representative