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The Dark Furie

How To Report Opera Community Problems

Thursday, 29. January 2009, 14:21:07

General Bugs
So, the problem you're having isn't down to someone else causing trouble, and you've actually discovered a bug on the site. What do you do? Well, first thing to do is to replicate the bug. Go through step by step what happened and take notes on that. Then head to this forum post and report the bug. You'll have to tell them how the bug manifests and how to replicate it themselves. They'll start checking it and may contact you for further details at some point.

We all have problems from time to time that we can really sort out for ourselves quite easily with just a little extra knowledge of the procedures set up by the site admin. This post is designed to help people sort out their problems on this site, rather than having to ask other members for help. Hopefully it will help ease the unnecessary burden that certain members on this site carry as well as empower the people that read it a little more. In the future Opera will be adding the ability to flag any type of content as inappropriate or offensive. A simple button to click which will do the work for you. Until then though, we'll be using specific forum threads set up by the moderators and site admin in order to report these things.

Most problems fall into one of the following three categories.


Blogs And Albums
The most common of these are blogs that are set up just to sell a product or promote another web site. Most people wont really have a problem with these, but there are other types that fit this style. A while back I came across a woman who had posted nude photos of herself in her blog and albums and was using this place to get herself a date. As this is against both the terms and conditions of this website as well as against common decency I reported her under this heading. And, of course, we all know that child pornography blogs and albums should be reported under this heading. While I hope that no-one ever comes across anything like that, if you do you should know how to handle it.

Go to this forum thread to report the matter. In your comment on the thread you should include the member's username, a link to their page (preferably a link to the illegal/offensive content) and a quick description why you're reporting it - "porn", "spam", etc.

A Note On Generally Abusive Members
Abusive comments to you should be deleted and you should block the person that posted it. Don't get yourself into an argument with the person. Deny them a voice on your page as punishment. If they continue abusing you on other people's pages then contact that page owner with your concerns. Let them show themselves up and eventually people with sense will block them too. Anyone that doesn't isn't really worth having as a friend.

If someone carries out a sustained attack on you then you can report them to an admin via private message, preferably with links to the places that attack was carried out. If you haven't retaliated then the person stands a much better chance of being banned.

Comments
There are many types of comments that can cause us problems. I've included a note about abusive comments on the side as this section doesn't really cover them. This is about the sort of comments that are only designed to forward another's interests at your expense. Comment spam includes people trying to sell things, comments directing you to another site just to get visits, comments that try to trick you into revealing your e-mail address to spammers and, of course, flooders. While normally nothing more than an annoyance (not counting flooders, who should burn in the deepest pits of hell) these comments need to be gotten rid of or the site will go downhill rapidly.

Go to this forum thread to report these sorts of comments. In your post there you should include a link to the member's page, a link to the offensive comment, and why you've reported that particular comment. If you can't link to the comment, link to the post that the comment is on and specify that you've done so.

Private Messages
There are so many different forms of private message problem yet they all come down to one problem. Someone messaging you in a way you don't like. They might be flooding your inbox. They might be sending you sexual messages. Any of the problems from the previous sections can be regarded as private message spam and should be reported as detailed below.

Go to this forum thread to report private message spam. In your report you should include a link to the page of the person spamming you, the date or dates that the messages were sent (which should make it easier for admin to check), and what sort of message you're reporting - "flooding", "sexual messages", "offensive messages", etc.

The admin on this site monitor these forum threads regularly and will deal with the problem as soon as possible. As they're busy they may not always comment on the problem or let you know that it has been dealt with and a lot of people have a problem with that, but personally I'd prefer to have effective admin rather than communicative admin. Wouldn't you? Hopefully this post will help more people to report their problems on this community, and make this place run smoother for all of us.
:D

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Comments

Moesring 29. January 2009, 14:33

Useful post. Spotlighted. :star:

I know it is selfish of me but now I have a well-written post I can refer people to when I receive PMs asking the correct procedure to report various people (which has happened quite a few times). :yes:

Furie 29. January 2009, 15:32

I'll clean it up eventually. This is a quick five minute job.

Zaphira 29. January 2009, 15:33

The mods are doing a good job keeping this place a nice place to be, but I've experienced a larger number of spam PM's than earlier.

Good, usable post. :up:

Furie 29. January 2009, 15:39

Oh, question for PC users. How well do links show up in my posts? Do you have trouble finding them due to them being the same colour as regular text or not?

Moesring 29. January 2009, 15:42

Being in bold is good enough for me. :up:

Zaphira 29. January 2009, 15:43

They are bold and underlined, so they are easy to spot. They look like the headers in your boxes though, but it's not a problem. At least not to me. :smile:

Furie 29. January 2009, 16:10

Hmmm, forgot about that. If I increase the size of the sidebox headers with a span, that should make a difference. :up:

gdare 29. January 2009, 17:41

Excellent post, thanks.
Links being bolded and underlined are more than enough for me to find them :up:

Furie 29. January 2009, 21:20

Good good. In desktop view on Opera Mini, links aren't underlined and white text doesn't look much different when bold. It's been bugging me.

clean 29. January 2009, 23:25

Spotlighted. :smile:

Furie 30. January 2009, 00:02

Thanks guys. This is for the Give Tamil A Break foundation. The more people spotlight it, the better chance there is that he can one day have some time without people asking for help. :lol: In all seriousness, the majority of people on this site are going to a few members for help. Those members are just doing what the others can do themselves but don't know how to.

rose-marie 30. January 2009, 09:52

Nice, informative post :up:

I think the mods (at least Haavard) doesn't want much info in the reports... Links to the user is about all he wants.

Furie 30. January 2009, 09:59

Info is from the threads mixed with personal experience of reporting problems, and one bored night reading those threads. :zzz: Usually you get asked for the extra information that you're told not to give in the thread starters. :lol: I'm still inciting short reports but more informative ones.

Still got to clean this up though. According to the post time and the time I had the idea for the post I put it together in three minutes. A record for me. One thing that really needs adding is the "Don't paste the entire message into the thread" warning.

rose-marie 30. January 2009, 10:14

I agree on the warning :up:
I've never been asked to give additional information. Of course, I've only reported PM's and comment spam.

Furie 30. January 2009, 10:27

Quite often if it's not english you get asked for additional info. Plus the mod that manages the majority of those posts is voluntary and doesn't have full access to the servers like those who work for Opera so I like to save him some work.

One additional thing I like to specify is if something seems like a bug but might not be. It gives them a chance to make a fair assessment of things before just banning someone.

Also, marking something as child porn gets it destroyed quicker as people are likely to hunt down a mod they're friends with and inform them about it still being active.

theoddbod 31. January 2009, 01:23

Links look fine to me :up:

Perhaps something about the Shoutbox?

Furie 31. January 2009, 09:58

Shoutbox?

funz81 31. January 2009, 10:41

Yes, some sickos just love to spam the shoutbox. Like one guy that I did block, he can't post a comment on my blog so he decided to show up on my shoutbox Homer: Doh!

Anyway... This one should go to the sticky :up:

Furie 31. January 2009, 10:51

Yeah, there's a reason I don't have mine active. I'm not losing anything by not having it active and the idiots can't get through.

demiphonic 2. February 2009, 17:59

what of guys who call you names & abuse their fridge privileges? :rolleyes:

Furie 2. February 2009, 18:26

Sounds perfectly reasonable to me. :yes:

Furie 2. February 2009, 20:19

By Dantesoft via mail as comments weren't working for some reason.


With photos, the easiest way to alert MyO moderators is to just hit the "Report image" link that's on all photo pages.

For spam PMs, select them in your inbox and hit the "Mark as spam" button. This has the same effect as reporting them in that feedback forum.

I wish the rest of the TOS abuses were as quick to report :smile:

Furie 2. February 2009, 20:22

I know there's a global "flag as inappropriate" feature in the works for the OC at the moment which will make this post pretty useless. It was meant to be released with the last big update but was found to be buggy. When it comes out, every comment, post, etc will be able to be flagged.

demiphonic 2. February 2009, 20:28

:mad:

I'd like to flag this user as inappropriate :irked:

Furie 2. February 2009, 20:35

I'm too pretty to be inappropriate. p:

demiphonic 3. February 2009, 04:37

You have the healthiest level of conceit I’ve seen thus far :rolleyes:

AOTEAROAnz 4. February 2009, 00:10

lol

Cois 10. February 2009, 12:28

Healthy?

demiphonic 10. February 2009, 16:47

yeah ...his conceit seems to be in good shape :D alive & kicking :D

Cois 16. February 2009, 20:29

More like kicking like good ol' chuck norris

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