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Posts tagged with "Mobile Phone"

Kicking Butt in the Age of Internet Shopping

Sunday, 7. September 2008, 12:58:43

,

Got my new phone August 26th, decided I needed a bigger memory card to replace the tiny one it came with. Found a 2Gb microSD card on Amazon for a fiver – bought it there and then.

Item came. Was wrong item. I'd been sent an 8Gb card which was no use to me, the phone could only take a maximum of 2Gb. So I parcelled it back up and contacted the seller through his website.

No reply.

Contacted seller again using addresses he'd used to confirm original order. Received a reply which wasn't much of a reply – basically a standard response, listing rules and regs for a bunch of circumstances which didn't relate to me. Probably automatic.

I sent another email, again being very clear and concise about what was wrong and what I wanted. Received another stupid, possibly-automated response, this time about his Returns Policy. There was no indication of a human presence in the mail at all. I decided to give it a day or two and try again.

The next day I received an email saying my return parcel had been received and the correct item had been posted to me again. Mollified, I sat back and waited.

Item arrived the following day (yesterday). Another 8Gb card. So this time I got angry then wrote and sent this lovely little piece, of which I am rather proud:

Digizo/Peter - Please provide RMA number for return of 2nd item you have posted to me as it is also an 8Gb card which is:

a) NOT WHAT I ORDERED - I ordered a 2Gb card which is clearly stated on the invoice I returned to you. The price I paid should also have given you some indication.

b) USELESS TO ME - As I stated in my email correspondence (which you seem to have ignored) the device I need the card for has a max' capacity of 2Gb. Anything above that will not be recognised. Hence the order for a 2Gb card in the first instance.

I now wish to cancel the order and get for my money back: incompetence like this does not deserve be rewarded with sales, and I do not have further weeks to play postal tennis with you until you learn how to recognise basic numerals.

Your item will be returned as soon as I receive the RMA number. I expect my refund to be with me with similar speed.

Grant.


He paid the refund less than an hour later, even though his stated policy is to wait for the item back first. :D

Current Mood: Proud of myself :happy:

3 comments

Good Riddance

Tuesday, 26. August 2008, 09:27:31

The hated Sony Ericsson W850i died last night whilst in the middle of texting my girlfriend. The screen suddenly went loopy - something do do with a loose connection in the slide mechanism, said my rough and ready analysis - so I gave it some Man-DIY (i.e: banged it off my bedside table a few times) which only made it go completely, resolutely white. This was obviously due to the phone's shoddy construction; hitting things against other things has worked for man since the days of inventing fire and I think several of the lower circles of hell will have become top-flight ice-skating rinks before I even think of giving up on such a profound and time-honoured nugget of male wizardry.

I suspect I didn't really give a simian butt-noise what happened to the phone anyway. :wink:

Switching the phone off and on again seemed to set it back to normal but when I slid it open it went funny again, this time adding a brand new and very funky fullscreen south-south-east scrolling effect, complete with ghosting and some decidedly odd colours. I somehow managed to coax enough stability from it to very quickly save my contacts to my SIM card AND my Memory Stick before cheerfully deciding to let the twitching, glitching husk die a vaguely dignified death.

That's it: No More: Kaput: Hasta lumbago, you very bad phone. bye

Next up - a trip to Virgin Mobile on the High street to see if they have a black Nokia 6300 in stock (Ps: Thanks to everyone who voted in my poll!).

I'm freee! *dances*

[UPDATE] I am now the proud owner of a stealth-black Nokia 6300! :D And what a beautiful phone it is, too...! I may come back here and go 'squeee' in a day or two, if I can get my hands to stop stroking the casing...:love:

9 comments