Sharp's Stick in the Eye

I used mozy backup, or am using, though not successfully.

I downloaded the program in order to have the files backed up so i could do a reformat on my hard drive.
My first dissapointment was the 13 days it took to upload my modest 60GB hard drive. Next came the realization that if I don't backup my files every 30 days, the data is erased from their server.

Now, I have been trying to restore my data for 4 days. The restore looks like it will take about 3 or 4 days, though I can't, it doesn't give a time estimate. And even if it did, I don't think it would matter, because it freezes every few hours. Now I have "some" of my data backed up, but there are so many files, I don't know which ones for sure. On top of that, the program does NOT ignore the files you have already uploaded in the event that there is an accident and you have to completely restart the backup, so it has to start ALL OVER AGAIN, and of course, freeze.

That isn't the best part. All of the tech support is in India. And if you don't have a business account, you get no phone support, so you have to try to explain the problem to an Indian who has a set of preset answers to your questions.

Now I have 5,000 music files, all of my documents from 5 years of college and 3 years of professional work, and all my pictures, floating in limbo and it looks like they will never get restored.

I hate this company, the service, the program and the people who service it.