Lostintheplot - The Blog

What do we have for you today? We have some letters!

Pamela Maunder is first:

Having had no luck with Virgin Trains' 'voice-activate' system ('Slough', apparently, isn't recognisable), I wrote to the firm's customer relations department for help. I was thanked for my letter, but was also sent the following statement:
"We have had some planned down time as our department's office IT system was enhanced". Double dutch or what?

I'll go for "what", as I understand it. Besides, most of their services seem to have over half an hour's "down time" each day.

And a Pointy, from Anthony O Wilkinson. I think the O stands for Oh dear:

Now I know that the UK is an open house: the men's hostel where I work has just booked in its first Tibetan

Tibetans in the UK? Madness!!!!