Purple Realm

As of Thursday morning, our internet went bye-bye. Apparently there was "maintenance in the area" and it was undisclosed when it would be back up. Helpful, hey?
Well, we just got it back, and I'll tell you how.

I phoned Virgin Media yet again, looking for an update. I was surprised to learn that the regional issues had been fixed - so why the fuck wasn't our connection?
"There must be a fault with the router", the chirpy call centre staff suggest. "Have you tried resetting it?"
My eyes roll skyward as i calmly explain that over the course of the last three days, we've done so dozens of times. He then tells me he'll book a technician for Monday. I tell him I will fiddle around with the computer and stuff, as I've fixed an apparently unfixable problem with this before, and he tells me not to.

So, we reset again. No. Log into our IP and try to glean something. Unhelpful. As a last resort, I try everything. Mik suggests a couple of things I'd forgotten, and, oh, whaddaya know? 'Net's back up and running. I'm not so cocksure that I'll cancel the technician just yet, but suffice to say they'll be getting a call from us demanding some money off our next bill, and soon. Asshats. They don't know what they're doing, they warn nobody of maintenance updates, nor inform you when they're supposed to be complete or even when they are complete.

Ehhh.

Well, I'll get on to my watchlist soon.