So Bad experience in Midtown Hostel Prague in Prague, Czech Republic
Monday, 14. July 2008, 12:21:36
It was really really bad experience in Midtown Hostel Prague in Prague, Czech Republic. I have already written a letter to Czech Tourism. I hope that they could give me a satisfying reply.
Prague is a very beautiful city. If there were not such experience, the trip in Prague would be wonderful.
It was really a bad experience about the hostel Midtown. I do not know where and how I can express this problem. My friend and I were really hurt by the lady who works for the hostel.
I come from China, and I am studying economics and management in Germany. After all of the examinations in this semester, I planed to go to Prague for a relaxing trip with my friends.
I have booked the hostel in www.hostels.com for 2 nights, and paid 10% for the room. I have written online that we would be there at about 21.00 on July 11th.
My friend and I arrived in the hostel at 20.30, but nobody at the reception. there were 2 other spanish girls, who were also waiting there to get their passports since 20.00. Nobody appeared that night. We did not dare to go, because we were afraid that the workers would come back, but nobody appeared. I called the emergency call, and sent the sms. But nobody answered. The cellphone was sometimes busy, so it showed that the owner of the cellphone was using the cellphone. But I do not know why we could not get any reply.
We did not have any place to stay at that night. We were new here, and so late that night, we could not find other place to live. We did not sleep that night at all, but only waited beside the reception desk.
We went out at 8.00 the next morning, because we could not always wait here. We could only stay in Prague for the weekend, we still would like to see the beautiful city.
At noon, we went back with all of our bags. It was really heavy, but we had to carry them. There we met a lady, and she explained that she was sorry. And I said that I would like to meet the boss, the she told me that the boss can not speak English at first, then she said that the lady, who was responsible for last night, was the boss. She called the lady, but still the phone was busy, and nobody answered the phone. I wanted that she gave us a solution.
Then another older woman came, and spoke with the younger lady in Czech, which I could not understand. Then she came to us, and said very rudely that the lady, who should be here last night, waited until 21.00, and it was our fault.
I really could not accept that. The 2 girls who come from spanish, have been waiting for the reception until 20.00 last night for the passports, and finally they had to give up their passports, because they had to take the plane back to their country on the early morning, and wrote their addresses down, and hoped that they could send the passports to them by post. And we arrived in the hostel at 20.30. How could the old woman say that? She was not here last night, and the other roommates who lived here last night, can prove that we were here since 20.30.
What is worse. The old lady spoke bad words in her own language, and made me mad. I did not know what to do. I said that I wanted to call the police. She said quietly, that the policemen could not understand English, and the policemen would protect them not me. It would bring more trouble when I called the police. I know that I was a foreigner here. I really could not accept that. Why should that happen? I did not have any place to live last night as a foreigner, and the hostel gave me no appologize, but bad words. She said that I am Chinese, and the Chinese people are problem People. She desecrated my country and the people from my country. I was really hurt. I did not know what to do, but left with tears.
What can I do? I have travelled in a lot of cities in Europa. But this trip was really so bad. I can not forget it any more. Especially the lady who were so rude and shouted to me. I doubted that she was suitable for the job, and she has no right to desecrate my country and my people!
We left the hostel with tears, and will never come back again!
Would you please tell me what we can express our complains? We did not have any place to live, and we had to be called problem people. What is the matter with this Czechic waitress? She has no right to treat a foreigner in this way!
Thanks very much, and looking forward to your reply.
It is the information about the hostel:
Midtown Hostel Prague
Jugoslavska 12,
Czech Republic.
P. 00420777230492
E. reservationprague@gmail.com
Best wishes.
Prague is a very beautiful city. If there were not such experience, the trip in Prague would be wonderful.
It was really a bad experience about the hostel Midtown. I do not know where and how I can express this problem. My friend and I were really hurt by the lady who works for the hostel.
I come from China, and I am studying economics and management in Germany. After all of the examinations in this semester, I planed to go to Prague for a relaxing trip with my friends.
I have booked the hostel in www.hostels.com for 2 nights, and paid 10% for the room. I have written online that we would be there at about 21.00 on July 11th.
My friend and I arrived in the hostel at 20.30, but nobody at the reception. there were 2 other spanish girls, who were also waiting there to get their passports since 20.00. Nobody appeared that night. We did not dare to go, because we were afraid that the workers would come back, but nobody appeared. I called the emergency call, and sent the sms. But nobody answered. The cellphone was sometimes busy, so it showed that the owner of the cellphone was using the cellphone. But I do not know why we could not get any reply.
We did not have any place to stay at that night. We were new here, and so late that night, we could not find other place to live. We did not sleep that night at all, but only waited beside the reception desk.
We went out at 8.00 the next morning, because we could not always wait here. We could only stay in Prague for the weekend, we still would like to see the beautiful city.
At noon, we went back with all of our bags. It was really heavy, but we had to carry them. There we met a lady, and she explained that she was sorry. And I said that I would like to meet the boss, the she told me that the boss can not speak English at first, then she said that the lady, who was responsible for last night, was the boss. She called the lady, but still the phone was busy, and nobody answered the phone. I wanted that she gave us a solution.
Then another older woman came, and spoke with the younger lady in Czech, which I could not understand. Then she came to us, and said very rudely that the lady, who should be here last night, waited until 21.00, and it was our fault.
I really could not accept that. The 2 girls who come from spanish, have been waiting for the reception until 20.00 last night for the passports, and finally they had to give up their passports, because they had to take the plane back to their country on the early morning, and wrote their addresses down, and hoped that they could send the passports to them by post. And we arrived in the hostel at 20.30. How could the old woman say that? She was not here last night, and the other roommates who lived here last night, can prove that we were here since 20.30.
What is worse. The old lady spoke bad words in her own language, and made me mad. I did not know what to do. I said that I wanted to call the police. She said quietly, that the policemen could not understand English, and the policemen would protect them not me. It would bring more trouble when I called the police. I know that I was a foreigner here. I really could not accept that. Why should that happen? I did not have any place to live last night as a foreigner, and the hostel gave me no appologize, but bad words. She said that I am Chinese, and the Chinese people are problem People. She desecrated my country and the people from my country. I was really hurt. I did not know what to do, but left with tears.
What can I do? I have travelled in a lot of cities in Europa. But this trip was really so bad. I can not forget it any more. Especially the lady who were so rude and shouted to me. I doubted that she was suitable for the job, and she has no right to desecrate my country and my people!
We left the hostel with tears, and will never come back again!
Would you please tell me what we can express our complains? We did not have any place to live, and we had to be called problem people. What is the matter with this Czechic waitress? She has no right to treat a foreigner in this way!
Thanks very much, and looking forward to your reply.
It is the information about the hostel:
Midtown Hostel Prague
Jugoslavska 12,
Czech Republic.
P. 00420777230492
E. reservationprague@gmail.com
Best wishes.
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