Boy Lane :: Cool Viewer for Windows

I'd even go so far as to suggest that inventory repair script be able to be triggered client side, except there are idiots who don't know how to organize or search their inventories and lose things even though they're still on hand, and so the system would end up horribly abused if set up that way.

Anonymous writes:

even so, when you call the concierge to try to get an inventory repair, they make it seem like its on you computer anyway, and not until you completely delete your viewer and all files and reload a new version, forcing your cache to reload, then they still tell you its in your inventory, when no amount of searching will find it, what then? is there a way?

I've never needed to do that. Then again, my inventory has never exceeded even 3500 items in the 2+ years I've been a citizen of SL. But the reason the Concierge makes you go through all steps like that is that an awful lot of people do get corrupted caches or somehow bork their viewers. It's called following a basic diagnostic troubleshooting procedure. Used to do it all the time working for a cable internet call center. We always started with power-cycling the cable modem and any router, then went from there. Clearing cache, and uninstalling/reinstalling the viewer is just a software based version of the same thing.

Sakito Nakamichi writes:

Hi Miss Lane, I snatched the things from the RC Viewer 1.20 into my normal SL folder, made sure that they overwrote the old files too, but Cool SL is still saying that I need to get the new viewer. :/

Henri Beauchamp writes:

@Sakito

Copied from the previous thread:

Hmm... It looks like Marine did not use the branding patch when she compiled the Windoze version of the Cool SL Viewer... Works just fine here, under Linux, thanks to that patch.

Try adding --channel "Cool SL Viewer" (or perhaps -channel "Cool SL Viewer" as I'm not sure if the Windoze version handles correctly the new --options like it should in v1.20) at the end of the command line for the shortcut: it will not solve the login screen background image problem, but it will allow you to log in.

Sakito Nakamichi writes:

@ Henri
*giggles* Apparently I need to lurk moar. Thank you so much, Henri. <3

Naima Aya writes:

I can not agree with you in all words. The problem isn't the premium accounts or basics. (BTW, in my opinion those who pay to a premium must get a better assistance than the basics) no matter the issue. I have now about 8.000 Items on my inventory and just have lot 2 or 3 items in 1 year and a half. It's always organized and I control all my items, never heard about "Inventory loss continues to be a major problem in Second Life", that can be some residents problems and not the grid problem.

Linden is tracking, if I'm not wrong, the rendering cost of an avantar. Remember that one SIM can run 3 times more the prims limit, rising the rendering to an astronomical fight against the rendering stuff. Many little problems like bad internet connection, bad client performance, bad users that don't organize his things and people who don't know how to deal with inventory. Actually they are doing a survey about this, and why? because rendering costs can takes problems to the grid, as in bad SIM performances or/and in package loss.

Yes inventory has always a backup copy on their servers, but I wouldn't give the avatars power to restore a backup, that can begins a tons of other problems when people who don't pay don't know how to deal with the inventory or even for most of those who pays to a premium account.

Why is it called premium? I think it's for a special reason.

Yllor writes:

I submitted a third ticket after reading this crossposting end of June having lost one of Keikis marvelous huds early april and insisted on having the script roll over my inventory. 28th June I recovered the hud with all the sine waves worth over 10 k L: A shame this needs three tickets, two triggering only a big document about how to search the inventory properly and how to clear your cache: Fortunately i forgot how simple residents are treated but the service to premium ones is worth ameliorating

Inara Pey writes:

While users do make mistakes and lose inventory through misunderstandings (e.g. accidently deleting the wrong item and then purging their Trash; by mis-filing objects and not understanding how to search, etc.), the issue, as Boy rightly points out is NOT related to how one sorts / tidies one's inventory. It is about a basic need for LL to provide an improved inventory recovery service _when the failure is at their end_. This should not be restricted to premium accont holders, but should be available to all, for the resons stated in Keiki's original post & again re-iterated by Boy above.

Yes, the basic checklist should be run through whenever a case is raised, we all accept that. However, for LL to simply run through the checks verbatim, and then simply strug their shoulders and say "tough, you're not a premium account holder" when the basic checks fail to resolve the issue, is simply not good enough.

They promote SL as a transaction driven environment; yet they fail to protect people's (valuable) investment in the environment. And simply passing the buck back to the object creator is unacceptable when the SYSTEM (and not the user) is at fault.

Furthermore, it is not even that simple for non-premium account holders to RAISE a support ticket dealing with loss of inventory. This is because LL strictly limit the categories under which non-premium account holders can raise tickets, and inventory loss (or anything to do with inventory) is not among the pre-set subject items under which a ticket can be filed. Thus, if a non-premium account holder raises an inventory loss issue under one of the pre-set subject headings, it is more than likely that the ticket will be rejected without even being looked at in detail.

Again, yes, there is a case for "streaming" the amount of support given to users based on their account status, but as inventory is such a FUNDAMENTAL part of our time in SL...is it really THAT hard for LL to add a subject category to allow non-premium account holders to raise tickets on the matter?

The fact is, there are basic facilities within SL that transcend the categorisation of "premium" and "non-premium" accounts in order for the world to function. A stable & secure server-side inventory management is one of these facilities.

Right now, we don't have it.