Posts tagged with "service"
- Must the War Spread - D.N.Pritt (a Penguin Special from 1940)
- Oryx and Crake - Margaret Atwood (it reminds me of work)
- His Illegal Self - Peter Carey (it reminds me of bliss)
I would have filled out their complaint form directly but it wasn't big enough. I'll send them a pointer to this, so they can read it.
I had some fun. I caught up with friends, and I had a hard time too.
Skype++ # opening the perspective of the web a bit
Apart from providing a tool that I use a lot, I found something else to like about Skype. I am living on a series of temporary machines because my old one died and I am still waiting for Apple to deliver the new one (yep, I'm a Mac fan. They're not really physically robust laptops, so I am also a fan of their extended care warranty ).
I wanted to install Skype on a windows computer I have. So how impressed was I that their installation instructions actually showed me the relevant screenshots from Opera? Well, I am curious about what other browsers they have on the list, but it seemed pretty cool to me.
Rich Romero++ # being helpful and easy going
When my Apple did die, I was in a bit of a pickle. I was travelling too fast to leave it anywhere for repairs, and I needed to get the data from it to give a talk. (I had just written it, so no backup, and didn't want to have to do it again...)
He set me up with a sensible backup system on the genius bar at the Florida Mall Apple Store, helped me grab the data to CD and get quickly back to working with as good a setup as I could hope for.
Gitta Mejer++ # for going way above and beyond the call...
I was in Copenhagen. The benefit of a lot of travel is that even flying on unchangeable non-refundable back-of-the-bus tickets I have enough frequent flyer mojo to go into a business lounge. So I can get work done, have a shower, skip the main queue for check-in and ticketing, and a few other useful things. And at the desk there I was served by Gitta Mejer.
She helped me out of a huge airline ticketing pickle, by staying back a couple of extra *hours* at work and figuring out how to make the supposedly impossible happen. I have been a regular customer of the same travel agent for 7 years, because she does that for me (and gets good flights, prices, and knows what she is doing), and I have colleagues and ex-colleagues who do that as a matter of course (hello Doug, Gorm, Koalie, Michelle, Tatsuki, Vibeke, and too many others to list). But I thought that was rare in someone who could have handed the problem to a colleague, or just decided that it wasn't worth waiting 45 minutes on hold to see if she could improve on what she had already done.
And when I went in again to say thank you, she claimed that all that was part of her job. It isn't, but I was extremely grateful that she did it.
I've had a few things go really wrong in the last month (banking is my personal nightmare at the best of times and I didn't appreciate the guys I met outside Biddy Mulligan's nrealy as much as I appreciated the staff there), but these have been good things that random people have done, and I'm feeling pleased about the world today.
How do you give the extra holidays to the people who deserve them because they work so much extra time? And how can you ask that person to always be there, when you know that they deserve to take more time off than they ever will anyway?
I'm trying to write some articles. It takes time, which is why I am still doing it late on Saturday night. They're fun, but hard work. And then I hand them in and they get edited. On rare occasions something I write gets published where other people read it. Most recently an article on the mobile web was published by .Net, an english magazine that the general public can actually read.
I got a copy from a friend who had seen it. Naturally, it had been edited a little by the magazine. It may have contained a spelling error, or some tortured sentece they wanted to simplify. Mostly they did a good job, actually improving the way things were said. But a couple of the changes rankled a bit with me. One of them was a question of style - I had written about a scruffy guy looking for a cheap bed on his mobile, which they left alone, and then
the girl with the heavy make-up and the cute little phone could actually be cursing the Web site that won't let her change her river cruise ticket for a Trabant hire-car in Budapest.
It came through the editing process as a girl looking at celebrity gossip in some magazine. It might be true that English readers weren't going to know what a Trabant is, or that the example seemed crazy. But the net effect was to drive a stereotype that I actively tried to avoid. My writing is not free of stereotypes, But I try to avoid some of them for one reason or another.
The other was more serious, and the sense of the edited version was almost directly opposite to what I had written, and something I was very unhappy to see. I immediately asked for a correction, and was told that they would indeed provide one in issue 150, for which I am grateful.
But they could have shown me the text before publishing it. As I said when I submitted the article, I would have liked to review any changes - precisely for this reason. Instead, some number of people will see my name (and picture) next to something that I regard as a stupid thing for anyone to say, and of those people I suspect a good number won't actualy read the correction. If I didn't know that there is quite a lot of confusing or even sloppy journalism around, and people are used to it happening, I would be more upset. But there is not a lot I can do about it.
In theory I can take legal action, pointing out that associating some statement with me is detrimental to my reputation. Since they published text that made it seem like I think Internet Explorer is a good browser, it is probably an easy enough case to make. But it probably isn't that important, and a published correction given rapidly and in good grace is probably better than arguing about it. And arguing about things in court that don't have some clear material importance is only good for lawyers.
So, back to writing some more pieces. One is on the mobile web, again. But they ask for camera-ready copy, in other words presumably all errors are my fault, and they aren't planning to sub-edit it. The other one will probably get sub-edited - I hope that if they make changes I get to see them this time.
Widgets and things
Twitter, blogs, comments...
Twitter is quick, but not always great. I always wanted a blog made up of comments - and this link category is a step in making one :)
WYSIWYG Editors and HTML
Response to well-written blog explaining why "WYSIWYG Editors hate HTML5". I agree there are problems, I think there are solutions available.
WYSIWYG Editors and HTML, pt 2
Further exploration of how things really are and what can usefully be done.
JAWS got it wrong. Just handing over the keyboard is stupid - even if the role itself is not.
Entrevista con Jan Standal
Respuestas a los comentarios sobre una entrevista de Jan Standal (de Opera).
Opera Brasil na Noruega
Fotos que quero (e não)
(Muchos comentarios, un articulo)
Una conversación sobre la Web Móvil
Improving accessibility - what do we need?
It's not about one magic solution - this is a complex problem and lots of things need to be done.
Unite geolocation app
Cool ways to manage your own location data
Código abierto y Opera
Porque ser abierto no es la diferencía entre exito y la muerte.
HTML - a new standard
CSSquirrel suggests that listening to more people would make HTML better. I agree, but there are people who already influence HTML and should think about how they can do it better.
Walking in an exoskeleton, and why it isn't necessary
There is a big difference between (disabled) people achieving something, and expecting that everyone should do things "like us".