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Opera caused exception C0000005

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15. October 2011, 12:33:25

chrym44

Posts: 6

Opera caused exception C0000005

Hi. As I've written in the title, my Opera is causing exception C0000005 while loading such sites:

www.google.com
addons.enevtscripts.com
allegro.pl
instalki.pl
yandex.com (only while searching)
precyl.pl
youtube.com

Here's the crash log:
http://www.przeklej.pl/plik/crash20111015143045-txt-0033f95cb2mv

I'll try to find some other harmful sites for Opera.

15. October 2011, 18:11:03

chrym44

Posts: 6

I've found one more c0000005 exceptions:
- once in WMP 9 (eventlog in polish, sry for that):
Aplikacja C:\Program Files\Windows Media Player\wmplayer.exe wygenerowała błąd aplikacji. Błąd wystąpił na 10/15/2011 @ 20:05:25.125. Wygenerowany wyjątek to c0000005 pod adresem 4B627AC4 (wmp!Ordinal3996)
I have 2 OSs installed on my PC and Opera is crashing on both of them.

16. October 2011, 12:53:50

chrym44

Posts: 6

I've noticed that in safe mod with network support the error doesn't appear.

I'll try to reinstall my Avira AntiVir Professional

17. October 2011, 01:06:27

spadija

Posts: 1643

If that doesn't work, check which plugins you have installed. One of them might be causing the problem.

If all else fails, try reinstalling Opera.

17. October 2011, 17:40:19

chrym44

Posts: 6

All I did was:
- re-installing Opera
- deleting cache folder
- resetting settings
- updating plugins (Flash, Adobe AIR and Silverlight)
- checking if the exception appears in other programs (result: once in WMP9 and seldom on Team Fortress 2 and Counter-Strike: Source)
- checking if the problem appears while using the safe mode with network support (result: Opera works on this mode without the problems on both OS's)
- checking the condition of RAM using BurnInTest and MemTest86 4.0a (result: no errors)
- removing Avira AntiVir Professional (result: the problem still appears)
- updating graphic card drivers (ATI Catalyst from version 9.12 to 10.5 )(results: still nothing fixed)

I'll try to find some other drivers which aren't loaded in safe mode with network support and check if they are the reason of that problem or not.

17. October 2011, 19:59:47

spadija

Posts: 1643

Have you tried disabling all plugins? (opera:plugins, uncheck the box at the top)
I don't have this problem, so I'm pretty much taking shots in the dark here, but I would guess it's either a plugin problem, a driver problem, or both.

Also, this blog post describes what a C0000005 exception is pretty well.

19. October 2011, 20:47:42 (edited)

chrym44

Posts: 6

Yes, but that didn't change anything. On the safe mode Opera was using plugins and wasn't crashing, so it isn't the plugins' fault. I'm sure that I have to eliminate a faulty driver (ore more of them) which cause an exception, because I've found some other programs which seldom are shutted down due to C0000005 exception.

I'll try to do the things I've mentioned below:
- sfc /scannow
- clean boot (http://support.microsoft.com/kb/929135)
- creating a process dump of Opera using Userdump.exe (http://support.microsoft.com/kb/241215)

22. October 2011, 12:07:44 (edited)

chrym44

Posts: 6

I've updated Opera to 12 build 1116 and the problem surprisingly disappears on Windows 7. I don't know what did my sisters do with computer last week because I were on the studies.

EDIT: The c0000005 still appears while playing Counter-Strike Source or TeamFortress 2.

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