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After adding an account to Mail, Opera crashes continually

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18. October 2011, 08:13:13

urutapu

Posts: 12

After adding an account to Mail, Opera crashes continually

Today I thought I'd give Opera Mail another shot. I have a personal address and a university address, and since I need to be able to send from both addresses I decided to add my college address to Opera Mail as well. However, after setting up the proper incoming and outcoming servers (basically, I did what the instructions here say to do under "E-mail Client"), Opera has gone into a loop of closing itself, opening the error report screen, restarting, and then immediately closing itself again. I have no idea what to do since I apparently can't just remove the college e-mail address from Opera Mail; it breaks down again too quickly to do anything at all.

Following a somewhat similar Opera forum post I deleted accounts.ini, and Opera was able to open again (although apparently this came at the cost of losing all my feeds). Attempting to re-add my college e-mail caused another crash. I decided to delete accounts.ini again and settle for my simple personal gmail account until I could have this issue fixed--but then it crashed again with only gmail! I've deleted accounts.ini again and won't bother again until I can solve this problem.

Help?

18. October 2011, 08:28:20

burnout426

Posts: 13202

Download the Opera installer and user the "standalone installation" option to install to a folder on your desktop. Setup mail in it (do not import anything, and do not uncheck "leave messages on server" if you're using POP). Does it still crash then?

For your regular install, closing down Opera and deleting the mail folder should fix it. But, if you have any POP mail or feeds, you'll need to do the parts in <http://operawiki.info/ImportFromBadMailFolder> that are relevant to your setup.

You can also close down Opera and delete autosave.win in the sessions folder to rule that out. See opera:about for the location of the preferences folder.

18. October 2011, 08:39:56

urutapu

Posts: 12

Originally posted by burnout426:

Download the Opera installer and user the "standalone installation" option to install to a folder on your desktop. Setup mail in it (do not import anything, and do not uncheck "leave messages on server" if you're using POP). Does it still crash then?

For your regular install, closing down Opera and deleting the mail folder should fix it. But, if you have any POP mail or feeds, you'll need to do the parts in <http://operawiki.info/ImportFromBadMailFolder> that are relevant to your setup.

You can also close down Opera and delete autosave.win in the sessions folder to rule that out. See opera:about for the location of the preferences folder.



The standalone installation didn't crash.

There wasn't a mail folder to delete.

My normal installation still crashed after deleting autosave.win and adding the Gmail account.

18. October 2011, 09:08:33

burnout426

Posts: 13202

Originally posted by urutapu:

There wasn't a mail folder to delete.



In your regular install, goto opera:about and look at the location for "mail directory". That's where the mail folder is.

18. October 2011, 09:25:47

urutapu

Posts: 12

After deleting the mail folder gmail works. Now to try the college e-mail...

EDIT: College e-mail still blows everything up. Suppose I'll have to settle with one address...

18. October 2011, 09:32:37

burnout426

Posts: 13202

Originally posted by urutapu:

EDIT: College e-mail still blows everything up. Suppose I'll have to settle with one address...



Even in the standalone installation? If not, then you might try renaming operaprefs.ini in the preferences folder so Opera creates a new one.

You can also install Opera over the top of itself (upgrade to the same version) to fix any program files.

What server, port and tls settings are you using? POP or IMAP?

18. October 2011, 09:42:53

burnout426

Posts: 13202

Also, do you have any extensions installed? Using a non-default skin?

Also, try going to "Ctrl + F12 -> advanced -> toolbars". Delete your customized toolbar setup so Opera uses the default "Opera standard". Then, recustomize your toolbars.

Do you user Opera's content blocker? If so, do you have Opera Link enabled and have it set to sync the content blocker?

Are you using Opera 11.51?

18. October 2011, 09:57:06

urutapu

Posts: 12

Never mind--seems that using POP for the college email seems to make everything work fine. Thanks for the help!

18. October 2011, 10:07:16

burnout426

Posts: 13202

Originally posted by urutapu:

Never mind--seems that using POP for the college email seems to make everything work fine



What were the IMAP settings you were trying to use? If I can trigger the crash too, I'll file a bug and get it fixed?

18. October 2011, 14:25:57

urutapu

Posts: 12

Originally posted by burnout426:

Originally posted by urutapu:

Never mind--seems that using POP for the college email seems to make everything work fine



What were the IMAP settings you were trying to use? If I can trigger the crash too, I'll file a bug and get it fixed?


I was using the settings mentioned here, under "E-Mail Client".

18. October 2011, 17:09:44

WildEnte

Posts: 3533

this link to the settings was missing from the above post

SMTP port 465, IMAP 993. Nothing unusual I'd say.
Cetero censeo <a href="http://my.opera.com/community/forums/topic.dml?id=173410" >Opera Web Mail esse delendam</a>
<a href="http://my.opera.com/community/forums/topic.dml?id=513921" >How to use the Opera Mail client</a>
<a href="http://my.opera.com/community/forums/topic.dml?id=527532" >Wie man Opera Mail (M2) benutzen sollte</a>

19. October 2011, 09:52:03

burnout426

Posts: 13202

I still need to know the username@yourserver.ucsd.edu IMAP server that was entered into the IMAP account that was crashing. I want to see if just creating or connecting to it causes a crash in my Opera.

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