Kayako Fusion / Kayako Help Desk = Dead Opera!!

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21. March 2012, 12:51:14

pjk0

Posts: 100

Kayako Fusion / Kayako Help Desk = Dead Opera!!

Every time I run into a website that utilizes "Kayako Fusion" or "Kayako Support" or some similiar thing, Opera locks-up HARD.

This has been happening for months with different Opera versions on different machines. (The current machine: 11.61/Windows XP)

The example that just demonstrated this is here:
http://www.sfplanet.com/category/our_top_sellers.wireless_bluetooth_headsets/

If I use the content-blocker to block the following, it allows the site to load (I wasn't sure of the domain spelling so I entered 2 different variants):

http://*.helpsrv.com/*
http://*.helpserv.com/*

(I blocked those domains because they seemed to be trying to load when I had the freeze, but I can't find any reference to them or "kayako" in the page source, unless it's in a javascript or frame/iframe or something.)

Here is info on Kayako:

http://en.wikipedia.org/wiki/Kayako

21. March 2012, 14:54:00

Pesala

Reclining Buddha

Posts: 25782

No obvious problems here on Opera 11.62 (beta). I opened a few image links and scrolled around.
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21. March 2012, 15:15:20

pjk0

Posts: 100

Well I don't have 11.62 beta, but do you see anything on the page that references "Kayako" or that loads content from one of the domains I listed above?

It's possible that the problem webpage was one of the other tabs open at the time of the freeze, but I was pretty confident it was that one. (and as mentioned was able to load it fine after setting those domain blocking settings)



21. March 2012, 16:11:44

Luxor

Scotland

Posts: 70039

Originally posted by pjk0:

The example that just demonstrated this is here:http://www.sfplanet.com/category/our_top_sellers.wireless_bluetooth_headsets/


No problem with that page here using Opera 11.61
Opera 12.15 build 1748 Windows Vista Premium SP2

Be helpful to the shyman, and be wary of the slyman.
Be guidance to the blindman, and be thankful to the kindman.

ʎzzıp ʇǝƃ llıʍ noʎ ʇıq sıɥʇ pɐǝɹ ʇ,uop

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