Opera: System Freeze

Opera: System Freeze

Hej!

Since a few weeks, it happens quite often that Opera shoots down my whole system. Everything freezes, inclusive sound. It is very hard to reproduce the problem, but it happens quite often the following way:

Steps to reproduce:

1. Open Opera Desktop
2. Open some Tabs, 3 or 4 should be enough
3. Load some pages in every tab
4. Enter a new URL in an open Tab where a page is loaded already.
5. Confirm the URL
6. As soon as the page attempts to load (white background)...:

Expected:
- No freeze

Actual:
- System freeze, hard reset needed since STRG ALT ENTF doesn't work anymore.

Environment:
Windows 7 64 Bit, latest updates installed.
16 GB RAM, ECC enabled
AMD Phenom 1075T
OCZ Vertex 2 SSD
Opera Version 11.62, Build 1347

I could not find a special entry within the system log which could help to find the reason for those crashes. Is there maybe a Opera log file available, which could help you a bit more with finding the source for this problem?

Hi

I have been experiencing the same problem for the past few weeks. I have 2 computers, one laptop and one desktop, both running Windows 7 64bits, but only my laptop seems to suffer from these system freeze. Both run the same version of opera (11.62 build 1347) and are up to date on all aspects (flash player, windows updates, etc...). Since this problem started appearing I have completely re-installed my laptop but that did not solve anything.

I am going to use Firefox for a few days to check whether the crashes are indeed caused by Opera.

Hi,

thank you for your reply - it's good to know that I'm not the only one.

Yes, same for me - I'm using a Firefox-Chrome-Internet Explorer combination right now. The last days, I didn't have any crash.

I think another reason for this system freeze could be if you use Opera over a longer time. I never switch my computer off, so Opera is sometimes in the background for a longer time. But I'm not sure about this.

Anyway, thank you again for your reply.

Your remark makes sense. I generally don't turn off my laptop, I just put it to sleep mode every night. And I almost never close Opera either. However, I do turn of my desktop computer every night. Maybe there is some kind of memory leak or something.

By the way, the steps you describe to reproduce the error correspond exactly to how system crashes are triggered for me, and I do have to perform a hard reset also. It would be nice to know if it affects other people, especially people with 32 bits OS.

Opera Next 12.00 Build 1387 (Beta RC) x64 also causes system crashes. This time is was triggered after clicking on a link inside a page (link would have been opened in the same tab)
Going to try 12.00 beta released today...
EDIT: ha, looks like the Beta is the same build as the Beta RC...

Hej!

Sorry for my late reply. Recently, I had a crash just a short time after I started Opera. So I'm not sure if it happens more if Opera keeps open over a longer time. I reinstalled Opera now, but for the deinstallation I also deleted the Opera User data. Until yet, it works fine, but the reinstallation is just 2 days ago.

I'll keep you up to date with my results - and I hope I can get rid of this b*llsh*t Firefox-Chrome-IE combination soon

Originally posted by Pouet69:

Opera Next 12.00 Build 1387 (Beta RC) x64 also causes system crashes. This time is was triggered after clicking on a link inside a page (link would have been opened in the same tab)
Going to try 12.00 beta released today...
EDIT: ha, looks like the Beta is the same build as the Beta RC...

Just an addition to this: I did not watch this - but I think in my case it only happened when I entered an address manually.

It seems like the new installation of Opera didn't help. It just crashed again this morning. Also I have to correct my assumtion that it has something to do with the number of the open tabs. I didn't have any tabs open, I clicked on a link directly from a speed dial (heute.de). I think now this may have something to do with one of the Windows updates I installed. It happens very accidentally, but first since a few weeks ago.

It would be good if an "offical" Opera member could have a look at this thread. I'm unfortunatelly forced to use some other browser crap now until this problem is fixed since I don't want to loose data because of this problem.

Also, this kind of freeze never happend to me during the usage of another browser.

Hi, i have same problem, everything freezes and have hell noise like in screemer, one time almost died cuz of this

+ have problem with big pages for exmpl: http://myanimelist.net/animelist/Enjolras1830&status=2&order=0
even in IE9 page loading pretty quick and i can stop script due long waiting time, but in opera browser just (not responding) until page is ready.
Also in IE9 tabs are by themselves, so if 1 page freezes its dsnt mean what browser also gona stuck, its just a single page, but in opera WHOLE browser (not responding), even if big page finally loaded i have laggs in other tabs!!!
Strange

My english is pretty bad, sry for this.

Windows 7
4gb RAM
2.8 ghz x4
Opera Version 11.62, Build 1347

Not sure if I should start another thread for this or if it's appropriate in this one but, I just installed Opera on my laptop (win7 64bit) 10 days ago after having it on my phone for a long time.

Really love the way it works but, it does cause my system to crash after a while, popping up the blue screen of death 'page fault in non paged area' error message specifically after I try to play a youtube video after a couple hours or so of browsing/watching videos. It's not as big a deal but, when I log back on opera doesn't restore my last session before the crash, nor do I have a history so I could go back and find where I was myself. Everything's erased.

Didn't think there was anything wrong with my computer so it's comforting to see others having the same issue. Shame, cause I liked how fast the opera browser runs.

Originally posted by vodoochile:

after I try to play a youtube video after a couple hours or so of browsing/watching videos. It's not as big a deal but, when I log back on opera doesn't restore my last session before the crash, nor do I have a history so I could go back and find where I was myself. Everything's erased.

Exactly, have same story.

As far as I am concerned, when my system freezes I get no Blue Screen.

I have been using Firefox for the entire last week, no freeze at all. So the system is not to blame.

I an afraid the issue is going to be hard to find as there is no easy way to trigger the crash. To me the fact that it happens after several hours of using the browser makes me think that there is a memory leak somewhere...

Originally posted by Pouet69:

I an afraid the issue is going to be hard to find as there is no easy way to trigger the crash. To me the fact that it happens after several hours of using the browser makes me think that there is a memory leak somewhere...

Is there anyway to fix a memory leak?

Yes there is, but there's nothing we can do on our side. The developers have to identify the leak and fix it themselves !

hello together. I also have system crashes (freeze). The system keeps crashing after 1 days off but usually after 2. the problem is for about four weeks. a downgrade of opera brought no improvement.

-text from google translator

original

hallo zusammen. ich habe auch system abstürze (freeze). das system stürzt immer nach 1 meist aber nach 2 tagen ab.    das problem besteht seit ungefähr vier wochen. ein downgrade von opera brachte auch keine besserung.

Hej!

Maybe the new Opera Version might be a solution for this problem:

http://www.h-online.com/security/news/item/Opera-11-64-closes-critical-code-execution-hole-1573877.html

I'll test it the next days and post the results.

I will install it and test it as well.

Problem persists. computer is switched on friday and today is the system I have re-frozen during opera use.

-text from google translator

original

problem besteht weiterhin. computer am freitag eingeschaltet und heute ist das system wieder eingefroren während ich opera benutzt habe.

System crashed again after about a day of using 11.64
This time it was after trying to open a website from speedial.
After restarting the system, I repeated the operation about 25 times: no crash.

I have now downgraded to version 11.52 (I think the problem only showed up while using the 11.6x versions). We'll see how it goes...

And yet another crash with version 11.52. This time it was upon opening youtube.
However, this time the page actually started loading, and I could see the general frame, with black rectangles in place of the videos. Then the system froze.
I am starting to think that the issue does not come from Opera per say, but maybe from a change in the flash player that for some reason Opera is not handling correctly anymore. Opera has been having recurring trouble with flash for some time now, maybe this time it is more critical. What I really don't get though, is why it affects only my laptop and not my desktop computer, even though both computers run the exact same versions of windows, opera, flash, etc...

As far as I am concerned I will stop using Opera on my laptop, as I can't afford to have my computer crash so often. Of course if somebody comes up with an idea of what we could try to solve the issue I would be happy to test it.

I've changed my video card and ram. the problem still exists. Next weekend I'm testing a different browser. then we will see if the problem occurs there also.

so far I have no idea what should be the problem.

You lot could have a go at trying the latest build of Opera 12 Beta from the Beta Testing part of the forum,
And see how things go with that.

Just an idea, Might be worth a try.

I already tried Opera Next 12.00 Build 1387 (Beta RC) a few weeks ago, and got the same problem.

Well, Opera 12 beta 1417 was released a day or two ago, And there have been a great deal of changes and stability fixes
added to it since build 1387. Basically a lot has changed, Still might be worth a try. But brush it off if you want to, It's up to
you after all.

Hello guys.

It's a good thread you got here, all though it leaves me a bit confused and I'd like some more information:

The original post in this thread seems to be about a system wide freeze, so if you're getting a crash (seeing the crashlog dialog) it's most likely not related to the original post.
If you are getting a blue screen it could be related, but it's hard to tell.

* Which OS are you on?
* Are you running 32-bit or 64-bit?
* Are you running Opera 12 or 11.6x?
* If you are running Opera 12 have you enabled hardware acceleration? Check opera:gpu / does disabling hardware acceleration help?
* Are you getting a freeze or crash? These two things are very different.
* When you experience a freeze is it only Opera that's freezing or the entire OS?
* Bluescreens are most often related to hardware issues (but not always), does disabling hardware acceleration in Flash help?
* Do you have any extensions, does disabling all these help? Are you able to narrow down the extension that causes the freeze?

Best of all would be some real specific reproduction steps, as these freezes can be a real headache to fix without being able to reproduce.

Hi helgeag and thank you for stopping by.
The thread may have become a bit messy indeed, so let's clear things.

The problem here is that Opera causes global system freeze when, after a few hours of usage, a new link is opened from speed dial for instance. We are not talking about Opera itself crashing, but a system-wide crash: everything freezes, including sound that keeps playing the last sound it was playing when the freeze occurred (that is if you were listening to something at the time, of course). I do not get a blue screen, just a system freeze and I need to hard reboot my laptop.
No event whatsoever appears in the Windows Event Monitor.

I am on Windows 7 Premium Family x64. As far as I am concerned, the same system-wide freeze occurred with:
11.5x, 11.6x and 12.xx versions
32 and 64 bits versions of Opera
32 and 64 bits versions of the flash plugin.

I have not tried to turn off hardware acceleration on 12.xx, but since I also get the freeze problem with 11.6x and 11.5x, I don't think it's related. I will try it nonetheless.
I have no extension installed whatsoever.

Note that at some point in the past (I want to say somewhere around 5 months ago), Opera was running flawlessly on the same computer.

I am very pessimistic about solving this issue, because it is impossible to reproduce on demand. I once got a freeze upon opening a particular website from speed dial, after several hours of using the browser. After rebooting my computer, I tried opening the exact same website about 50 times, creating new tabs at each time, and closing some from time to time, to try to reproduce a classic navigation session, but I could not trigger the crash.
I am about 70% certain that the freeze is triggered when I click on a link that opens a new tab. I mean I don't think that opening, say, a bookmark in an existing tab ever caused a freeze.
I once got a freeze by opening a new empty tab (using the + sign next to the tabs headers), and then clicked on the Youtube.com bookmark from my bookmark panel (the one that is by default just beneath the address bar). Generally the freeze occurs just when I open the link, but this time I actually got to see the Youtube page starting loading and showing black rectangles in places of videos snapshot, as if the freeze occurred upon loading the snapshots.

My ideas on the problem:
1) the fact that reverting to version 11.52 did not change anything makes me think that the problem is related to the way Opera is handling something else that was updated (e.g. flash plugin, windows update, or something like that)
2) the fact that it only happens after several hours of using the browser normally makes me think that there might be a memory leak somewhere, that builds up in the system until it goes boom. It may be an explanation for the system-wide freeze.

Here is what I can say about my part of the problem. I would be happy to help you further if I can!

Thanks a lot.

Unfortunately I have not experienced anything like that, however I have seen Windows behave in that way.
For example I was moving some files to an external hard disk (not copying), and one of the files was a very large file, which Windows was having problems with. Since I was moving the files in the background, Opera was the first thing that seemed to freeze, and it would have been easy to blame Opera. In fact it was the action of moving the file that caused everything else to Freeze, the nice "Not Responding" message.
The freeze was not full tho, I was able to open the Task Manager and kill explorer.exe and restart it, and the system appeared to recover.

Are you able to open the task manager when these freezes occur?
Are you doing some activities in the background that might cause a lot of disk activity?
How big is your cache folder? Does it help to delete the contents of the cache folder?

Hej helgeag,

thank you for joining us. Just some quick answers to your questions:

* Which OS are you on?
-> Win7
* Are you running 32-bit or 64-bit?
-> 64
* Are you running Opera 12 or 11.6x?
-> Opera 11.64
* If you are running Opera 12 have you enabled hardware acceleration? Check opera:gpu / does disabling hardware acceleration help?
-
* Are you getting a freeze or crash? These two things are very different.
-> freeze
* When you experience a freeze is it only Opera that's freezing or the entire OS?
-> I would say the whole computer
* Bluescreens are most often related to hardware issues (but not always), does disabling hardware acceleration in Flash help?
-> Not tested yet / No bluescreen until yet
* Do you have any extensions, does disabling all these help? Are you able to narrow down the extension that causes the freeze?
->
-> I'll try to deactivate the following plug-ins - since I don't know what they are doing and why they are installed...:
- Microsoft Office 2010
- Windows Live Photo Gallery
- Google Update

I'll install Opera again and post the results after a few days.

* Are you able to open the task manager when these freezes occur?
-> No, even the sound freezes
* Are you doing some activities in the background that might cause a lot of disk activity?
-> No, but there are some applications open in the background. However, they should not cause a lot of disk activity.
* How big is your cache folder? Does it help to delete the contents of the cache folder?
-> I'm sorry, but I don't understand which cache-folder you mean....

Anyway, thank you for your help so far! I'll test it with the deactivated plug-ins and will post the results in a few days. Please let me know if you have further questions

Originally posted by Pouet69:

Note that at some point in the past (I want to say somewhere around 5 months ago), Opera was running flawlessly on the same computer.

Yes, I agree with this. I also agree with the point, mentioned by Pouet69, that it might be hard finding steps for reproducing this issue...

And here are the results (Did I wrote "days"... ):

Just after deactivating those mentioned plug-ins, I refreshed the speed dials page since the thumbnails were not loaded correctly after the sync-process.

Result: Freeze.

However, I did not restart Opera after deactivating the plug-ins. If I should go on further testing after restarting Opera (well..., restarding the whole machine in this case... ), please let me know.

Please restart Opera and try.

Would also be nice to know how many tabs you have open at the time, how many speed dials you have, and which speed dials.

You can delete the cache folder by performing "Delete private data" in Menu > Settings > Delete private data.
Be sure to expand the dialog first, so that you don't delete anything you want to keep.

i had some of freeze problem from a not-so-complete installation of quick time player.
But it unfroze after a while

I uninstalled F-Secure Internet Security. since I had no more frezze. Opera is running without problems for days.

seems to me so f-secure to be the problem.

My Bitdefender 2012 Browser toolbar interfered with page rendering of opera

Originally posted by NanoPolymer:

I uninstalled F-Secure Internet Security. since I had no more frezze. Opera is running without problems for days.

seems to me so f-secure to be the problem.

There is a great chance that you may have found the source of the problem here. I was wondering why only my laptop was having these freeze problems, even though I have very similar software installed on my desktop computer (same version of windows, flash, same antivirus, etc)
And after seeing your comment, I checked and found that my desktop computer runs F-Secure Internet Security 2011, while my laptop runs version 2012. The latter already caused problem with Opera initially, preventing some images to be load correctly, but it was rapidly fixed by F-secure.

I will try to downgrade F-Secure to the 2011 version on my laptop and see what happens. If I find that F-secure 2012 is indeed the source of the problem, I will report the problem to F-secure.

Originally posted by NanoPolymer:

I uninstalled F-Secure Internet Security. since I had no more frezze. Opera is running without problems for days.

seems to me so f-secure to be the problem.

I'm also using F-Secure 2012 - and yes, the timeframe could match with the upgrade I did from version 2011.

Originally posted by Pouet69:

There is a great chance that you may have found the source of the problem here.

Yeah, I agree!

Does disabling real-time checking of the Opera's cache folder help as well?
Go to opera:about to find the path to the cache folder, and add this folder as an exception in F-Secure.

Definitely having a similar problem on my laptop. Started a week or two ago.

Version 11.64.
Windows Vista.
8 speed dials, all news sites and email.

System freezes up randomly, doesn't matter how many tabs I have open or what pages I am on. Sometimes I am able to open Task Manager when I have problems, but usually it is a total system freeze.

Cleared my private data, temp files, etc. Usually, I am only using my laptop for internet, so there are no other major programs running other than Opera. Disabled all extensions and plug-ins, and still experienced a freeze. I'm not using F-Secure, so that isn't the problem. I used Firefox for a few miserable days and everything worked fine. Until recently, my laptop had no problems running Opera, and I haven't had any real updates in the last two weeks.

Please help. If I have to resort to something like Chrome, I may just give up the internet entirely.

OK, so I tried adding my Cache folder to F-Secure 2012 exceptions, but I got another system freeze nonetheless.

I have just removed the 2012 version and installed the 2011 version. Hopefully we will have some results!

I have f-secure error-reporting sent. They look at the problem. when I get new information I sign.

I have never had any problems using Opera, till I installed last updates. Now, each 10 secs Opera freezes (not responding) and unfreezes. I always have and had several tabs opened, but never had an issue before. Using Kaspersky as an antivirus on a Windows 7 Pro PC. Also does same on my laptop, so it is the browser....

Will try the Beta 12 version. Hope it will solve this inconveniency, cause I cannot longer work, and I also don't want another browser.
Please Opera staff, see into this. As you see, a lot of people are experiencing similar issues with latest versions....

c0stakis, we're trying to do something with this, but we need to be able to reproduce these freezes in order to fix it.
We are aware of the fact that some users are seeing this, but we have not been able to reproduce this internally.

Reproduction steps are needed.

Originally posted by c0stakis:

Now, each 10 secs Opera freezes (not responding) and unfreezes.

Hi c0stakis and thanks for your contribution. However, please note that the topic here is Opera causing GLOBAL SYSTEM FREEZE. It is not about Opera itself crashing, or hanging, or freezing, or anything. The problem you exposed seems related to general performance issues of Opera, which are not at stake here.

I haven't had a freeze for 5 consecutive days after reverting to F-Secure 2011.
So I'm 99.9% confident that it is indeed F-Secure 2012 that is causing the system freeze while using Opera.
Earlier in the year, F-Secure 2012 was a source of another problem with Opera, messing up the display of images on websites (http://community.f-secure.com/t5/Protection-Safe/Please-FIX-this-bug-with-Opera/m-p/4869/highlight/true#M969). This problem was fixed (by F-Secure), but it shows that F-Secure 2012 and Opera are having trouble living together.

I have made a post on the F-secure website to report the issue (http://community.f-secure.com/t5/Protection-Safe/F-Secure-internet-security-2012/td-p/13239)

I'm having the same problem as the OP. Opera causes system freeze. No blue screen, just freeze.
It's not systematic so I can't help you reproduce it. It happens randomly. The system never freezes when I'm doing anything else, so it's definitely related to opera. I've seen it with many of few windows open and I can't think of anything that was similar in all cases. Just browsing some sites and suddenly windows freezes and I have to hard reset.

Windows 7 x64, opera 12.02, hardware acceleration disabled
Also I don't use f-secure