Opera 12.00 build 1467 does not display images in e-mail messages

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14. June 2012, 16:23:06

62mkv

Posts: 2

Opera 12.00 build 1467 does not display images in e-mail messages

Until I've installed new (1467) build today, everything worked fine with that ! Now, if a message contains attachment (more precisely, images), Opera Mail displays only blank gaps instead of pictures

But if I do right click on that blank gap, I get the usual for web-pages context menu, including "Show picture", "Save picture" etc.

I want to have all inline images be displayed by default in all messages. But cannot find appropriate setting. Please help with that.

17. June 2012, 09:07:20

toksik

Posts: 2

I had the same problem, but went to - opera:config#UserPrefs|ShowImages and saw it was set by default to "3", so I reset that to "1" and SAVED the setting, then restarted Opera, and images now show up in emails as they did previously.
It should be the same for you if you try it.

17. June 2012, 09:17:26

62mkv

Posts: 2

No, it does not. in my case it was set to 2, I set it to 1, saved, restarted - nothing changed in e-mail behaviour. And by the way, 1 means, obviously, "do not display pictures", while 2, as I guess, "display only cached images" and 3 means "Display all images". so I set it to 3, saved, restarted, and - nope... no images in e-mails.

19. June 2012, 07:10:44

Jannies

Posts: 2

I had the same problem.
But it did not help

This is not good

19. June 2012, 10:37:51

glue2u2

Posts: 41

Ditto - cannot display a .png image embedded in an HTML file. Thunderbird displays same email correctly.
Tried all three settings as suggested above - no difference.
I don't remember having this trouble previously.

Some info from the email body for you gurus.
X-Mailer: Apple Mail (2.1278)

and further down ...

--Apple-Mail=_2718EC8D-CCF4-4E2A-ADD2-267AE706DFB3
Content-Transfer-Encoding: base64
Content-Disposition: inline;
filename="Screen Shot 2012-06-19 at 9.49.22 AM.png"
Content-Type: image/png;
name="Screen Shot 2012-06-19 at 9.49.22 AM.png"
Content-Id: <0E047701-B729-4B4E-8863-6CFC3AA0D894>

Immediately after this was the picture data

Having raved for YEARS (since v3.2) about how good Opera was I now have a serious case of egg-on-face!

Hope someone can help here.

Regards, Ian

19. June 2012, 11:55:56

glue2u2

Posts: 41

G'day all.

CORRECTION: I can now display .png images in HTML emails.

Can't remember just what I did in the Opera Preferences editor (I was actually trying to do something else).
I came across something related to images and HTML and UNTICKED the box. Then 'Saved'.

However, when I returned to the 'rogue' email, the image I previously couldn't see was there - displaying perfectly.

Please don't ask me what I did - I have a memory like a sieve.

Sorry guys, but at least it seems like the problem may be in the settings in Preferences Editor.

I installed over 11.64, so maybe preferences that worked in O11.xx are not right for O12.xx ??

Version 12.00 Build 1467 :: Platform Win32 :: System Windows XP SP3 + all updates/patches

Regards, Ian

19. June 2012, 13:19:31 (edited)

glue2u2

Posts: 41

G'day all, yet again.

CORRECTION TO THE CORRECTION:

Nope ... that didn't work after I shut down and re-started Opera.
Back to square one.

At least I got it to work - just once!

Regards, Ian.

19. June 2012, 20:36:46

variongray

Posts: 7

I had the same problem

21. June 2012, 05:17:32 (edited)

glue2u2

Posts: 41

G'day again.

Done some testing and thinking. Apologies in advance for this longish post.

62mkv was right. The image can be made to appear by right-clicking on the space where you think the image might be and select 'Reload Image'
The image will appear in your HTML email.
HOWEVER ... If you move away to another email (or close down & restart Opera), and return to the rogue email, the image won't be there and you have to do the right-click thing again.

toksik was lucky - his fix worked for him. smile Didn't work for me, though. sad

I have a 'Show Images' button on my main bar and cycling through the three options (Show, Show Cached, No Images) appears to do the same thing as making changes to the Preferences Editor [ opera:config#UserPrefs|ShowImages ] settings 1, 2 or 3.

When I open another HTML email with embedded images, these three settings via my 'Show Images' button work exactly as expected.
In the rogue email, they do nothing

OTHER THOUGHTS:
In another thread on these forums, there was a report of Opera having problems with base64 encoding.

It so happens my rogue email is showing:
--Apple-Mail=_2718EC8D-CCF4-4E2A-ADD2-267AE706DFB3
Content-Type: text/html
Content-Transfer-Encoding: base64

and the email where I can see and turn images on/off is showing:
------=_NextPart_000_B6E4_01CD4E19.D5AAEC70
Content-Type: text/html
Content-Transfer-Encoding: 7bit.

SO ...

If all you people who are having problems seeing embedded images could help determine if it is an encoding/decoding bug in Opera 12.
There may be other factors involved, so adding a bit more info may assist the Gurus to help us

Just in case some people don't know how to find this info:
Select the email that is not showing embedded images
Right click anywhere in the email area and select 'View All Headders and Messages'
Scroll down to a line that looks similar to the two examples above.

Then
Copy the line "Content-Transfer-Encoding: base64" (or whatever) and paste into your post.

If you could also answer these questions (which may or may not be important)

1 From Opera>Help>About Opera copy and paste the first four lines into your post (edit them if you can)
2 Are you using a skin (sorry ... it's now called 'THEME') other than Opera Standard?
3 Did you upgrade (ie install over a previous version of Opera)? OR
4 Was it a clean installation where there had NEVER been an Opera installation previously?
5 Is the appearance of your Opera installation highly modified (ie not Opera default)?
6 Are you using an account WITHOUT Admin rights?

Add any other info that you feel may be important.

As an example, in my case:

Content-Transfer-Encoding: base64
1 Version: 12.00; Build: 1467; Platform: Win32; System: Windows XP SP3
2 Yes - TTT-Paper 7.2 for Opera 7-9.x
3 Upgrade over v11.64
4 No
5 Yes
6 Yes

This could be interesting :-) Thanks in advance for any feedback.

LASTLY:
Please, Opera people, if it is a known bug could you let us know it is being looked into?


EDIT & ADDITION (21:04):
Just when I thought I had it figured out ...

Had an email from the same Apple-centric person and this time the image displayed perfectly

The relevent info was:

Message-ID: <D7A0D775-53E0-48CD-B860-A24B6DCE1703@gmail.com>
MIME-Version: 1.0 (Apple Message framework v1084)
X-Mailer: Apple Mail (2.1084)

and

--Apple-Mail-17--1058706229
Content-Disposition: inline;
filename=photo.jpeg
Content-Type: image/jpeg;
name="photo.jpeg"
Content-Transfer-Encoding: base64

The encoding is also base64, so that's not the problem

BUT
this time it was a .jpg image not .png

Maybe that's the difference?

If anyone else is looking into this, maybe add extra info to those I asked above:

7 What is the image type that won't display correctly?
8 The mailer system


SO the new example, in my case:

Content-Transfer-Encoding: base64
1 Version: 12.00; Build: 1467; Platform: Win32; System: Windows XP SP3
2 Yes - TTT-Paper 7.2 for Opera 7-9.x
3 Upgrade over v11.64
4 No
5 Yes
6 Yes
7 .png
8 Apple Mail (2.1084)


EDIT/Update 21/06/2012 1456

Just received an HTML email with one .jpg image and one .png and base64 and both these DID NOT show correctly.
Displayed OK by forcing 'Reload Image'

Details:
X-Mailer: Microsoft Outlook 14.0
and
------=_NextPart_000_13C0_01CD4FB8.DAD87CD0
Content-Type: application/octet-stream;
name="image001.png"
Content-Transfer-Encoding: base64
Content-ID: <image001.png@01CD4FB8.D8951C80>

and

------=_NextPart_000_13C0_01CD4FB8.DAD87CD0
Content-Type: application/octet-stream;
name="image002.jpg"
Content-Transfer-Encoding: base64
Content-ID: <image002.jpg@01CD4FB8.D8951C80>

AAAAAARRRRRRGGGGGhhhhhhhhhh! irked Something weird happening here - but at least it's reproducibly weird.
(I think.)


Regards,
Ian

21. June 2012, 08:48:49

Opera Software

Rijk

I was here

Posts: 4117

This is a known issue that cropped up in Opera 12 unfortunately. We hope to get this solved in a 12.01 release.
"The real issue is about design: designing things that have the power required for the job while maintaining understandability, the feeling of control, and the pleasure of accomplishment." Don Norman
Tweak blog

21. June 2012, 09:45:25

Jannies

Posts: 2

Hi I have a plan which works for me.

When you want to read the mail, just hit the reply button.
Then mail looks normal
after reading just delete draft.

Hope it helps

22. June 2012, 01:39:02

glue2u2

Posts: 41

G'day Rijk
Thanks for letting us know. Annoying as it is, at least I know I'm not doing anything wrong.
I now find that only one of two .jpg attachments is showing at the end of a text+attachments email, so it seems there's a lot wrong with the image handling in the mail client of Opera 12.

G'day Jannies.
YESSSSS! Well spotted - works for me, too. Thank you for that work around.

I remember back in the old DOS days there was a saying "Never buy software ending in '0'". Still true it seems? LOL

Regards, Ian

3. July 2012, 21:06:53

sgnikola

Posts: 2

I have exactly the same problem. Please explain where I can find opera: config?
Thanks

3. July 2012, 21:54:12

LeoCG

Posts: 8857

Originally posted by sgnikola:

Please explain where I can find opera: config?



Just type opera:config on the address bar.



Opera Next 15 @ Windows 8 Pro X64
Intel Q6600 - 6GB Ram
Nvidia Geforce GT520 1GB

4. July 2012, 19:08:10

sgnikola

Posts: 2

Thank you LeoCG.

toksik, it does not work in my case as well.
If you go to: http://www.opera.com/support/usingopera/operaini/#userprefs you will see that:
1 = No images
2 = Cached only
3 = All images

Any other suggestions?

26. December 2012, 18:46:46

ovegutt

Posts: 6

Originally posted by toksik:

opera:config#UserPrefs



No.still shows the bigsmile only

26. December 2012, 23:02:08

glue2u2

Posts: 41

Ummmm . Ok guys - thanks. We really should close this thread, as the good people at Opera solved the original problem in a subsequent release, as promised by Rijk. I'm sure there are other and better threads for discussing opera:config.

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