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Penske truck rental site does not work in opera

Forums » Opera Community » Opera Community and other Opera services » Open the Web & Take Action

Thursday, 12. June 2008, 00:08:40

operafan2006

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Posts: 4870

USA

Penske truck rental site does not work in opera

http://www.pensketruckrental.com/
Tried with opera9.5RC but I think issue might be same for other versions.
says browser not supported. mask as firefox lets you in the site but seems menus are mixed up little bit. So definitely site problem that need to be fixed by the penske but opera might need to find a fix sooner using browser.js or contacting them.

Can anyone confirm similar problem?

Thursday, 12. June 2008, 05:15:39

Confirmed. Their browser sniffer dates from 2001! The latest Opera it recognizes is v5. In any case, the only browsers allowed in are IE5.5 or later and Netscape 6 or later. The sniffer is coded to ensure that Opera is not "accidently" identified as IE or Netscape, hence why you need to Mask.

Opera doesn't need browser.js to fix this, just an addition to override_downloaded.ini.

What is the menus problem? There are no drop-down menus I can see. With masking I see no difference between Opera and Firefox.

Thursday, 12. June 2008, 06:57:20

operafan2006

Learning from helping

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Posts: 4870

USA

Originally posted by Andrew Gregory:

What is the menus problem? There are no drop-down menus I can see.


try putting us zip code 20202(for example) in the one-way rental box and go to next step. you will see some overlapping menus.

Friday, 13. June 2008, 12:14:29

That's down to invalid HTML code. Not far into the code is "<div id="topnav">" and after that is a table with a form inside:
<table border="0" cellpadding="0" cellspacing="0">
<form action="/search.html" method="get">
...
</form>
</table>
The only elements allowed immediately inside tables are tr's, thead's, tbody's and tfoot's. Re-arranging the code to:
<form action="/search.html" method="get">
<table border="0" cellpadding="0" cellspacing="0">
...
</table>
</form>
Produces the expected rendering.

Friday, 13. June 2008, 17:24:59

operafan2006

Learning from helping

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Posts: 4870

USA

Thanks andrew for your insight. Hope it gets fixed from either end.

Saturday, 14. June 2008, 05:27:45

I'll just mention the same table/form mistake is present on the very front page (the link you gave in your first post), and in fact seems to appear on every page on their site(s).

Also, for future reference, the browser sniffer script is at:

http://www.pensketruckrental.com/scripts/browsercheck.js

A more up-to-date version of the script is maintained at:

http://www.webreference.com/tools/browser/javascript.html

but really the script should be removed entirely. The only purpose it serves is to turn potential customers away.

Lastly, I've been unable to find any email contacts, so I haven't reported this to them.

Saturday, 14. June 2008, 06:10:02

operafan2006

Learning from helping

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Posts: 4870

USA

yes, no conatct info for website feedbac. But they have live chat about truck rental and I think will not help at all on this issue.

Sunday, 15. June 2008, 19:48:59

Does, say, Uhaul site work? If so, I'd livechat and say something like "I wanted to rent a truck, and was going to your site, but it didn't work. U-Haul did, so I rented from them. Just letting you know why you lost a customer".

Sunday, 15. June 2008, 19:58:25

shwetankdixit

Opera Software

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Posts: 25

India

Opera Software
Bug 316975 is filed for it. Have contacted the contact mentioned in the WHOIS page of the domain. It looks like there is no other email contact. Lets see...

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