Opera Email Client ... Blank Message Body

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31. March 2010, 10:23:02

Longlati

Posts: 15

Opera Email Client ... Blank Message Body

Anyone any idea why incoming emails are all blank!
Message body content is BLANK... Email header is shown, size of email shown, inclusive size of attachment.. All these are shown on the email header / subject bar.

Any clue???

31. March 2010, 19:48:27

lreactor

Posts: 12

My experience is the same, with the addition that rather than a blank Body I see
"Mail body"
in the message.

I see all attachments, sizes, to/from/cc, etc., and in fact when I select "View all headers and messages" I can see the entire header-body. This seems to be a trend for messages with a lot of picture attachments.

I am using the latest release (10.51, build 3315, Win32, Windows XP).

31. March 2010, 20:10:43

lreactor

Posts: 12

Fixed, as far as I can tell. Followed burnout's advice here:
http://my.opera.com/community/forums/topic.dml?id=472741

1. April 2010, 12:16:10

Longlati

Posts: 15

Originally posted by burnout426:

Make sure you're using the latest version or the latest 10.52 snapshot.



Yes, I'm using the latest version 10.51.
Fresh installed on a new pc. Did import mails, bookmarks etc from old pc

Mails received within the last 3 months are there with body and all.
BUT, those received 4 months and earlier are all with empty body.confused

Wonder whether a total fresh re-install and subsequent re-imports will do miracles???

ps... what is "10.52 snapshot" ? Is this a BETA version and is it available for download??

Have several POP mail accounts and running on Vista Home Premium.

1. April 2010, 17:32:03

burnout426

Posts: 13194

Originally posted by Longlati:

BUT, those received 4 months and earlier are all with empty body.



Help -> About Opera and take note of the location of your mail folder. Open accounts.ini in a text editor and take note of account number the problem messages are under. Then, go into that account folder in the store folder and find the mbs file for a particular message that has the problem. Then, open that message in a text editor. Is the body there?

2. April 2010, 10:01:22 (edited)

Longlati

Posts: 15

Originally posted by burnout426:

Originally posted by Longlati:

BUT, those received 4 months and earlier are all with empty body.



Help -> About Opera and take note of the location of your mail folder. Open accounts.ini in a text editor and take note of account number the problem messages are under. Then, go into that account folder in the store folder and find the mbs file for a particular message that has the problem. Then, open that message in a text editor. Is the body there?




Yes, the body is there.

2. April 2010, 17:31:53

burnout426

Posts: 13194

You have fit-to-width turned off globally, right? (The bug for that should already be fixed and your description on the problem doesn't sound like that issue. But, better check just to be sure.)

What happens if you right-click in the mail panel, create a filter, right-click on the message, choose to 'Show in' for that filter and open the message from the filter? Do yo usee the body then?

Did you try toggling View button -> display -> prefer html/text?

Did you try "view button -> display -> list only" and try to open the message?

Did you close down Opera and delete the cache and temporary_download folders? (See help -> About Opera for that)

3. April 2010, 14:13:52

Longlati

Posts: 15

Originally posted by burnout426:

You have fit-to-width turned off globally, right? (The bug for that should already be fixed and your description on the problem doesn't sound like that issue. But, better check just to be sure.)

What happens if you right-click in the mail panel, create a filter, right-click on the message, choose to 'Show in' for that filter and open the message from the filter? Do yo usee the body then?

Did you try toggling View button -> display -> prefer html/text?

Did you try "view button -> display -> list only" and try to open the message?

Did you close down Opera and delete the cache and temporary_download folders? (See help -> About Opera for that)




1) "You have fit-to-width turned off globally, right?" .... how is this turned on/off?
2) Did the "filter" suggestion ... No body appears.
3) "Did you try toggling View button -> display -> prefer html/text?" ... Tried both. No body. Standard mode is html.
4) "Did you try "view button -> display -> list only" and try to open the message?" ... Tried without success.
5) "Did you close down Opera and delete the cache and temporary_download folders?" .... Tried. Problem remains.



3. April 2010, 20:30:34

burnout426

Posts: 13194

Originally posted by Longlati:

1) "You have fit-to-width turned off globally, right?" .... how is this turned on/off?



Ctrl + F12 -> Web Pages Tab.

You can try something else:

Create a filter named "broken". Select all the messages that don't show bodies, right-click on the selection, goto Show in -> broken -> this filter.

Then, right-click on that filter and export it to an mbs file.

Then, goto File -> import and export -> import mail -> import generic mbox file -> browse to the mbs file -> import it into a *new* account.

Now, go to the "mail for" access point that was created for the new account. Try opening the messages in there to see if the bodies show. *If* they do, you should be able to repeat the above steps, but delete the originals after exporting and then import into your existing account instead of a new account.

Then, when you're all done, delete the test account that was created.

You can try the export + delete + import on a single message too by just putting one message in a filter (or by opening the message and using ctrl + s).

Make a backup of your mail folder first though.

Now, the above might not work for the problem messages if the export process doesn't export the bodies. But, something you'll have to test to find out.

4. April 2010, 09:00:30

Longlati

Posts: 15

Originally posted by burnout426:

Originally posted by Longlati:

1) "You have fit-to-width turned off globally, right?" .... how is this turned on/off?



Ctrl + F12 -> Web Pages Tab.



Tried this Ctrl +F12.

These are the captured menus. These all look odd. This ain't right is it???

Opera-Prefernce-General.JPG
Opera-Prefernce-Form.JPG Opera-Prefernce-Form-Advanced.JPG Opera-Prefernce-Web.JPG

4. April 2010, 09:09:26

Longlati

Posts: 15

Originally posted by burnout426:

Originally posted by Longlati:

1) "You have fit-to-width turned off globally, right?" .... how is this turned on/off?



Ctrl + F12 -> Web Pages Tab.

You can try something else:

Create a filter named "broken". Select all the messages that don't show bodies, right-click on the selection, goto Show in -> broken -> this filter.

Then, right-click on that filter and export it to an mbs file.

Then, goto File -> import and export -> import mail -> import generic mbox file -> browse to the mbs file -> import it into a *new* account.

Now, go to the "mail for" access point that was created for the new account. Try opening the messages in there to see if the bodies show. *If* they do, you should be able to repeat the above steps, but delete the originals after exporting and then import into your existing account instead of a new account.

Then, when you're all done, delete the test account that was created.

You can try the export + delete + import on a single message too by just putting one message in a filter (or by opening the message and using ctrl + s).

Make a backup of your mail folder first though.

Now, the above might not work for the problem messages if the export process doesn't export the bodies. But, something you'll have to test to find out.



Tried. Problem remains.... No body shown.

4. April 2010, 09:46:34

burnout426

Posts: 13194

Originally posted by Longlati:

Tried this Ctrl +F12.



These are the captured menus. These all look odd. This ain't right is it???



Help -> About Opera and take note of your preferences folder. Close down Opera, go into your preferences folder and delete any ini files in the menu folder. (Best to do the same in the toolbar folder to reset your toolbars too)

You should do shift + F12 and make sure you're using the Opera standard skin too.

Further, you might be missing some files (or, they're old/corrupted) in Opera's Program Files directory (specifically, files in the defaults, ui and styles folders).

4. April 2010, 09:50:55

burnout426

Posts: 13194

Download the latest snapshot and install it separately with a fresh profile (don't upgrade and don't make it the default browser). Then, import your mail from your normal Opera into it. See how that goes.

4. April 2010, 09:56:14

burnout426

Posts: 13194

Also, have you ever used Low-Bandwidth mode for mail, even just to temporarily try it? (The setting is in an account's properties)

5. April 2010, 19:40:26 (edited)

Longlati

Posts: 15

Originally posted by burnout426:

Download the latest snapshot and install it separately with a fresh profile (don't upgrade and don't make it the default browser). Then, import your mail from your normal Opera into it. See how that goes.



Bravo! It worked.smile
Thanks for your valuable help.smile

ps ... one question.

Every message is available when you click the UNREAD button. But, the body is missing when you look click the RECEIVED button.
This is the message

Opera-Fetch Complete Message.png

5. April 2010, 21:47:50

burnout426

Posts: 13194

Originally posted by Longlati:


ps ... one question.

Every message is available when you click the UNREAD button. But, the body is missing when you look click the RECEIVED button.
This is the message

Opera-Fetch Complete Message.png



One thing. Before you import from one Opera to another, make sure there are no messages left on the server. Otherwise, Opera *might* import the local copies and then fetch the copies that are still on the server, which may give you duplicate messages.

As for the messages in received not loading bodies, do what it says and check/send to see if it helps and make sure you're not using low bandwidth mode. If it doesn't help, things are probably still messed up and importing from Opera like that might not help things.

You can try this instead:

1. Make sure you don't have and messages left on the server.

2. Install a new Opera separately with a fresh profile.

3. In the new Opera, set up the pop account.

4. In the new Opera, file -> import and export -> import mail -> import generic mbox -> add folder -> pick the the store\accountN folder that corresponds to the account you created. Pick the one in the mail folder for your original Opera profile.

5. Choose to import into the existing account you just created instead of new account.

That should work really well, with the only downside being that your sent mail *might not* show up in All Messages/Sent.

If none of that works, I'm not sure what else to try.

6. April 2010, 15:11:46 (edited)

Longlati

Posts: 15

Originally posted by burnout426:

Originally posted by Longlati:


ps ... one question.

Every message is available when you click the UNREAD button. But, the body is missing when you look click the RECEIVED button.
This is the message

Opera-Fetch Complete Message.png




If none of that works, I'm not sure what else to try.



Shall gives this a try.
Meantime, I observed following:-
1) Clicking the UNREAD button ... you have ALL the message bodies. No errors. No double/identical message. smile
2) Clicking the RECEIVED button ... Except for double/identical messages, everything looks normal. Those double/identical messages marked with an asterisk * contain message body only. confused


Opera-Fetch Complete Message-double_message.jpg

Guess I must delete all these bodyless messages one-by-one. mad

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