Is Operamail Premium having problems?

Is Operamail Premium having problems?

Woke up this morning to find it was rejecting my password via pop3, even though it works fine when I login. When I do login there is nothing about a subscription listed anywhere, and no option to sign up for one either.

Also when I try to change my password I'm getting a rather worrying warning sign and a message saying access to that system is forbidden.

Same here regarding access: everything works via browser login while pop3 login is rejected. I have not tried changing passwords, though.

It would be very useful if operamail.com had an easy-to-access Status Page where issues like this, which appear to happen every month or two, were listed and kept updated when they happen. Otherwise we all end up chasing ghosts. Do the guys at operamail know about the access problem? Are they working to fix it? When should we expect that it will be working again?

It's been more than 3 hours without pop3 mail, which is too long not to have a status message in a Premium service.

I am having trouble too. Webmail is working fine but my premium account wont authenticate me. This is one gripe I have with the premium service: We pay for the premium mail accounts this but, as far as I know, there is no support available, no way of reporting issues without paying for further support, and no way of receiving reports from Opera about any issues. Having said that, this is the first time in about 5 years of usage that I have ever experienced such a problem.

thanks for posting this question...about once a year i have a weird problem trying to log into Operamail; often clearing cookies will fix it (haven't tried that yet) but it's reassuring to see it's not just me.

when i go to the first page (operamail.com) i'm getting a big yellow "403 Forbidden" notice saying either my account doesn't exist or has been suspended. this is obviously a mistake given that i didn't even try to log in, and got that message.

bottom line: the site is having issues...most likely will be fine later on

~chris

You are having the same issues as me I think...(see my thread below)...

If you use the following url you get the error message -

www.operamail.com

but if you use -

http://www.operamail.com/scripts/common/index.main?signin=1&lang=us

it works

go figure.

Opera...awesome support /sarcasm

This is the longest outage I have experienced so far and it is frustrating that we have no information from the folks at operamail. Given the small size of mailboxes I have already had to start deleting email messages to make space for new ones...

What I do notice is that there is no longer a Premium Service button anywhere in webmail, nor is it possible to access/change billing information etc. It's as if we were all connected as free users, which would explain why we do not have access to pop3.

Could someone from operamail post a status message either on this forum or in www.operamail.com, or ideally both? Pretty please?

Does anyone know how we report such faults to Opera? We surely cannot just hope that some will be monitoring this forum.

I have submitted a support request via
http://www.opera.com/support/contact/?help=operamail
because I was not able to sign in via Premium Support. I made reference to this discussion forum.

Hopefully someone will read the request and act.

Originally posted by jnavarro:

I have submitted a support request via
http://www.opera.com/support/contact/?help=operamail
because I was not able to sign in via Premium Support. I made reference to this discussion forum.

Hopefully someone will read the request and act.

thanks!

Same here...probably not a bad idea if others who have this problem also report it via that link...

Still down apparently, absolutely atrocious.

thanks for this link - apparently my bookmark wasn't putting in the www but now i got in!

http://www.operamail.com/scripts/common/index.main?signin=1&lang=us

My password has been rejected now for about 24 hours. I still find nothing on a web site to explain the situation. Thank goodness for the web mail.

I've also had POP3 problems all day, regardless of what device I use. My Premium mail account is paid up through Feb 2011.

Webmail seems to be working superficially, but when I forward mail to my work email account, the received emails are blank. That's new.

I've had this email address for over a decade and hate to relinquish it. It's been one constant through numerous family moves. Further, I have a mildly nostalgic link to the Norwegian origin.

However, problems like this and low storage tempt me more strongly to start the long process of changing my numerous website registrations to a different email address.

I've submitted two tickets to Opera Web Mail support (not knowing where else to submit a ticket now.)

I hope the POP3 service is working by the time I get up tomorrow morning.

I rang Opera in Norway just now and was told that this is a known problem and that they are working on it. They should've made an announcement to this effect on their website. It is very bad that they have not.

Same problem here. The last e-mail came in early Wednesday morning. Web mail through www.operamail.com works, but operamail.com, login.operamail.com and e-mail client does not work.

If it is a known problem, I cannot really understand why they don't post an advice or message on their homepage or send a message to our alternate e-mails...soemthing. Pretty bad.

hhh

Originally posted by tankgrrl29:

thanks for this link - apparently my bookmark wasn't putting in the www but now i got in!

http://www.operamail.com/scripts/common/index.main?signin=1&lang=us

No problem! Hope you didn't lose any emails!

This is hopeless... I've been left with no choice but to set up a gmail account, which allows pop, is free and has a LOT more storage space. And presumably will also offer better support, or last least SOME support. I've tested everything I need and it works better than operamail.

Operamail should realize the price of ignoring its paying customers. At least in my case changing providers is very easy since all my mail is handled via an alias that takes but a moment to change.

The next frustration with operamail is that when I try to forward my messages out of operamail to gmail the contents seem to disappear! I guess I'd better contact support for that... ha ha ha!

Good luck everybody, I'm out.

Originally posted by jnavarro:

This is hopeless... I've been left with no choice but to set up a gmail account, which allows pop, is free and has a LOT more storage space. And presumably will also offer better support, or last least SOME support. I've tested everything I need and it works better than operamail.

Operamail should realize the price of ignoring its paying customers. At least in my case changing providers is very easy since all my mail is handled via an alias that takes but a moment to change.

The next frustration with operamail is that when I try to forward my messages out of operamail to gmail the contents seem to disappear! I guess I'd better contact support for that... ha ha ha!

Good luck everybody, I'm out.

Given that my thread was closed (and posts removed - well done Opera Mod) and that I have not heard a thing from Operamail support regarding the current connectivity/lost email issue I don't think I'll be supporting Opera any longer. I certainly won't recommend Opera products for any businesses I own/work with. This level of support is terrible.

Notwithstanding the 12 year old fanbois spamming threads.

Opera - nearly as good as McAfee /sarcasm

Originally posted by nfmueller:

Given that my thread was closed (and posts removed - well done Opera Mod)

There's your extreme problems reading even basic English. It clearly says at the top that the thread was closed for being a duplicate thread (a duplicate of this, no less).

Most of the moderators are volunteers. They won't be able to help you anyway. And considering your behavior here, I am not surprised that everyone runs away at the very sight of you.

I don't want to move from Operamail. Although gmail is free and you get more space the web interface and document folders / filtering is awful compared to that of Opera. Also, I want to have a more unique email address rather than a common gmail one.

I see JayneDoe's post in a separate thread from Opera re: Operamail. I'm glad something was said, but am disappointed to awaken to email that still doesn't function.

Here are the responses to my 2 tickets:

1. (me)> Today have been unable to connect with POP server via desktop, laptop or iPhone (via 3G.) I'm paid up for Premium Operamail services, per my 03/10 credit card statement. Assuming a problem with POP server?

(Opera) Our service provider have been doing some server maintenance, I have contacted them and asked them to look into why the POP3 functionality is down. I am sorry for the inconvenience.

2. (me)> Mail forwarding is not working correctly. My attempts to forward my medical news alerts repeatedly result in the receipt of blank emails.

(Opera) Our service provider have been doing some server maintenance, I have contacted them and asked them to look into why you are unable to log in. I am sorry for the inconvenience.

Originally posted by horseshrink:

I see JayneDoe's post in a separate thread from Opera re: Operamail. I'm glad something was said, but am disappointed to awaken to email that still doesn't function.

Here are the responses to my 2 tickets:

1. (me)> Today have been unable to connect with POP server via desktop, laptop or iPhone (via 3G.) I'm paid up for Premium Operamail services, per my 03/10 credit card statement. Assuming a problem with POP server?

(Opera) Our service provider have been doing some server maintenance, I have contacted them and asked them to look into why the POP3 functionality is down. I am sorry for the inconvenience.

2. (me)> Mail forwarding is not working correctly. My attempts to forward my medical news alerts repeatedly result in the receipt of blank emails.

(Opera) Our service provider have been doing some server maintenance, I have contacted them and asked them to look into why you are unable to log in. I am sorry for the inconvenience.

I was given the exact reply as well...

Our service provider have been doing some server maintenance, I have contacted them and asked them to look into why the POP3 functionality is down.

I am sorry for the inconvenience.

Shame this is not the issue I reported...

This was the response from Opera Webmail Support to my questions below.

My questions:

> Hi,
>
> Over 24 hours is a long time for a service to be down: this is exacerbated
> by the fact that no explanation has been forthcoming from Opera. Two things:
>
>
> 1. When do you expect the outage to be fixed?
> 2. As a paying customer I rely on this email address. Why do you not provide an information message explaining the situation on your website?

Opera Webmail Support response:

1. I do not know, as this is all done by our service provider IBM Lotuslive. All I know is that they are working on the issues.

2. We have asked Outblaze now IBM to do this for several years, and unfortunately they have not done so. It is high on our wish-list as well.

Obviously not that high on their wish-list if after several years it has not been done.

Originally posted by grannys_greenhouse:

2. We have asked Outblaze now IBM to do this for several years, and unfortunately they have not done so. It is high on our wish-list as well.

Obviously not that high on their wish-list if after several years it has not been done.

Wow, another guy with reading comprehension problems?

That sentence clearly says that they have asked Outblaze/IBM to do it for years, and it hasn't been done. If Opera does not have physical access to the servers, how exactly are they going to get it done if the service provider refuses?

Originally posted by grannys_greenhouse:

This was the response from Opera Webmail Support to my questions below.

My questions:

> Hi,
>
> Over 24 hours is a long time for a service to be down: this is exacerbated
> by the fact that no explanation has been forthcoming from Opera. Two things:
>
>
> 1. When do you expect the outage to be fixed?
> 2. As a paying customer I rely on this email address. Why do you not provide an information message explaining the situation on your website?

Opera Webmail Support response:

1. I do not know, as this is all done by our service provider IBM Lotuslive. All I know is that they are working on the issues.

2. We have asked Outblaze now IBM to do this for several years, and unfortunately they have not done so. It is high on our wish-list as well.

Obviously not that high on their wish-list if after several years it has not been done.

Wow! Talk about great vendor management! I wonder how much Opera are paying for this 'service' ...

I was relieved to find these messages as I, too, have not been able to obtain POP access and found no reference to premium services when I logged in to the website.

I rely on this account for business purposes, and have subscribed to premium service since 2002. But given that the problem is receiving only "wish list" attention, I must consider also subscribing to an alternate webmail provider which offers additional services for payment. I started this once before when my Operamail hit a similar snag, but dropped it when faced with trying to sort through the many possibilities. Any suggestions others might have will be appreciated.

pomrantz@operamail.com
pomrantz1@gmail.com

It has been fixed: 36+ hours and not a word from any one at Opera without asking. I've nothing in my INBOX saying what happened. Anyone else?

As far as I can tell it has not been fixed. Pop3 is still not working and Premium Service is still not a visible option in webmail. And still no message from anyone other than the boilerplate-blame-someone-else response to support requests. Impressive.

It is all working here in the UK (Cambridge) and has been since last evening (about 17:30 GMT). Web Mail was never a problem during the break in the premium service and I did not experience the blank forwarded messages that others reported. However, there has still ben no apology from Opera and no downtime message displayed on their website.

Aplology?!

Get over yourself.

Originally posted by grannys_greenhouse:

It is all working here in the UK (Cambridge) and has been since last evening (about 17:30 GMT). Web Mail was never a problem during the break in the premium service and I did not experience the blank forwarded messages that others reported. However, there has still ben no apology from Opera and no downtime message displayed on their website.

They fixed the addressing issue as recovering my lost emails.

Still I don't think I'll be recommending Opera to anyone in the business community given how badly the incident was handled.

Opera isn't handling this. Opera Web Mail is run by some other company.

Originally posted by prd3:

Opera isn't handling this. Opera Web Mail is run by some other company.

Why should that concern me or the other paying customers when all the support/incident communication is being handled via Opera? Why should these customers care if its being handled by a different company when the service is a Opera brand?

Its bad brand management as well as bad service/incident management at the end of the day. It makes it quite clear that Opera does not care about its customers.

You'd find that operamail.com needs to be saved as a standalone speed dial then logged into each time, using www.operamail.com as the anchor. Also, ads no longer appear and the site has speeded up considerably in the last few days, just like you were a premium subscriber.

Opera is now a public company but it has real branding problems by not 'EVER' utilising that brand name, just like a gmail etc. So it(Opera) can 'lead' on many area's like the iPhone opera download etc, but operamail is really a 'tack on'... always has been. If Opera can operate the bookmark synching/web compression as well as they do... what the hell are they doing with a perfect brand like 'operamail.com' !?

People who pull strings in Opera really need to read this. It's bad. To think they could let something rot like this... it was nice to have an email account long ago when Opera, the browser, and operamail were meant to gestate into something you hoped would be synonymous. You'd be asked if you were into OPERA when you handed them your address...

I've been with the Opera browser since the late 1990's.

Originally posted by jonkvh:

You'd find that operamail.com needs to be saved as a standalone speed dial then logged into each time, using www.operamail.com as the anchor. Also, ads no longer appear and the site has speeded up considerably in the last few days, just like you were a premium subscriber.

Opera is now a public company but it has real branding problems by not 'EVER' utilising that brand name, just like a gmail etc. So it(Opera) can 'lead' on many area's like the iPhone opera download etc, but operamail is really a 'tack on'... always has been. If Opera can operate the bookmark synching/web compression as well as they do... what the hell are they doing with a perfect brand like 'operamail.com' !?

People who pull strings in Opera really need to read this. It's bad. To think they could let something rot like this... it was nice to have an email account long ago when Opera, the browser, and operamail were meant to gestate into something you hoped would be synonymous. You'd be asked if you were into OPERA when you handed them your address...

I've been with the Opera browser since the late 1990's.

Yeah I've been using Operamail since the 90's as well...and used the Opera browser on and off since then as well. I think it is tragic that a brilliant brand name is now pretty much worthless.

The number of times I was asked as well about opera, and then I would explain what Opera was and guess what? Those people would check out Opera.com...

Logging in rejected.

"Please contact customer service for assistance."

How?

Re this problem, I only seem to have this trouble since signing up for the premium service.

I feel I have been conned into paying for this.

Originally posted by nfmueller:

Why should that concern me or the other paying customers when all the support/incident communication is being handled via Opera?

Because you are barking up the wrong tree.

Why should these customers care if its being handled by a different company when the service is a Opera brand?

Because it's better to bark up the right tree.

Its bad brand management as well as bad service/incident management at the end of the day. It makes it quite clear that Opera does not care about its customers.

Correction: The customers of the company actually running the service.

Well, after the first issue being fixed I've now had about four hours of downtime today as well with the connection being refused.

Originally posted by prd3:

Originally posted by nfmueller:

Why should that concern me or the other paying customers when all the support/incident communication is being handled via Opera?

Because you are barking up the wrong tree.

Why should these customers care if its being handled by a different company when the service is a Opera brand?

Because it's better to bark up the right tree.

Its bad brand management as well as bad service/incident management at the end of the day. It makes it quite clear that Opera does not care about its customers.

Correction: The customers of the company actually running the service.

troll.

Opera mods - this guy is really not helping your case.

Originally posted by pedigreeplus:

Re this problem, I only seem to have this trouble since signing up for the premium service.

I feel I have been conned into paying for this.

A settings problem apparently, anyway I've got it sorted.

Is opermail premium down again

To me, impossible to achieve the webmail via pop3 for two days... I use M2.

Down for the past two days for pop3 for me as well.

Fix it Opera!

Very disappointed. Very frustrated.

Twice in as many months. And no explination.

Looks like I'm going elsewhere.

Sorry Opera at least say something.

Silence isn't golden.

Not sure that the mail feature gets much attention from the company. Probably not much money in it.

I'd rather Opera not offer a service if they're not going to attend to its proper functioning. As has been reflected in earlier posts, it matters not to me that another vendor is handling the email services. Opera advertises that Opera is providing the service, so Opera is responsible for riding herd on its vendors.

Fire the current vendor and get a new one. Pull the email in house. Whatever. I don't care how it's solved. Just fix it, please.

If I can find out how I contact Opera about this I intend to terminate my premium account (I will still need to use my webmail account for a while) and ask for a refund (I only renewed my subscription on 12th January).

Does anyone know how to contact Opera? Aside from forums they have a very inadequate support system.

Originally posted by horseshrink:

Not sure that the mail feature gets much attention from the company.

Opera just bought one of the best mail services in the world, Fastmail.fm. Did you even bother to read the sticky posts before commenting?

I don't see the relevance of your comment. I don't care about Fastmail.fm or any other service: I just want to use my email account - is that too much to ask?

As a paying customer, it's not my job to read sticky posts. There are countless things I'd rather do than track Opera's affairs.

It is Opera's job to notify its users of changes. Common sense customer service = pushing out information that users wouldn't know they need to know. (A sort of customer anosognosia.)

Found out from Opera Web Mail Support that the USERNAME FORMAT changed.

Where before my username was "username:operamail.com#operamail.com", it is now simply my email address. POP3 access was restored with that simple change.

The change is OK with me. I'm also glad to know Opera acquired a new (and hopefully better) email service.

The process by which this was NOT communicated is NOT OK with me.

Thanks for that. I contacted Opera Webmail support but have not had a reply. Changing my username to my email address worked fine for me too. It would have been nice if users had been informed in advance of the change which appeared to happen between Saturday 22nd and Sunday 23rd May.

Thanks again