Opera Web Mail server migration: Downtime and other possible (temporary) problems

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22. April 2010, 10:25:42

Opera Software

JayneDoe

Moderator

Posts: 82

Opera Web Mail server migration: Downtime and other possible (temporary) problems

The Opera Web Mail (www.operamail.com) service is undergoing some maintenance at the moment.

This could lead to downtime and other problems.

We do not expect any mails to go missing, so if you notice missing mails right now, it is most likely just a temporary problem due to the migration process affecting your account.

We are hoping that the service provider will be able to finish this process fairly soon.

Thanks for your patience.
Opera Community Moderator

22. April 2010, 12:23:03

nfmueller

Posts: 19

Originally posted by JayneDoe:

The Opera Web Mail (www.operamail.com) service is undergoing some maintenance at the moment.

This could lead to downtime and other problems.

We do not expect any mails to go missing, so if you notice missing mails right now, it is most likely just a temporary problem due to the migration process affecting your account.

We are hoping that the service provider will be able to finish this process fairly soon.

Thanks for your patience.



Normally when you have a scheduled maintenance window you inform your user community of the event...(this is not aimed at you specifically JayneDoe but rather at the powers that be in Opera)...

If it is an outage beyond ones control then the usual course of actions are notifications and updates to your user community.

Speaking from a Service Management perspective this current situation is inexcusable. Especially when you have paying customers relying on this service.

22. April 2010, 12:28:20

A message should've been posted on your website, not buried in the forums

22. April 2010, 21:14:46

Bernard

Posts: 42

Pourquoi ne nous a-t-on pas informés par e-mail ?

Heureusement...Il y a ce forum...

Why did not they inform us by e-mail? Happily... There is this forum...sad

23. April 2010, 06:17:15

string

Happy in DnD

Posts: 10175

Please note my thread "Need for an Operamail alert system"
The OPERA forum will close on March 1st.
However there is an escape route where many of us are gathering to avoid Armagedon:
see The DnD Sanctuary for gaming, for discussions on Browsers or anything in particular, and just Lounging about.

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