10.5.2: No go--still crashes on launch

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27. April 2010, 20:02:13

embeal

Posts: 3

10.5.2: No go--still crashes on launch

I continue to have same difficulty with earlier test candidates, Opera 10.5.2 official crashes on launch. When launched I get an Opera menu in upper left corner on my MacBook Pro (running Snow Leopard 10.6.3) but no page opens. When I select quit the crash reporter comes up. Opera 10.10 continues to work fine.

Before launching new app I threw away all preferences, application support entries, and caches. That didn't help either.


27. April 2010, 20:21:49

cellist

Posts: 119

embeal, have you tried installing and running it on another user account on your computer to see if the problem is with something in your home folder as opposed to a "system" problem?

28. April 2010, 05:38:53

gavinlawrie

Posts: 5

Just to let you know I have exactly the same problem on my system. Has been there for previous RC version also. Also have done clean install. Will try installing on another / null account. Reported the issue several times to Opera via the crash reporter system that kicks in when I quit the app stub that does start.

Suspect that Opera is being done in by some other application running on my machine, but don't know how to find out which one.

28. April 2010, 07:34:10

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

Make a zip archive (right-click and choose Compress) of the following files and folders. After making a zip backup, then delete them:
~/Library/Application Support/Opera/
~/Library/Caches/Opera/
~/Library/Preferences/com.operasoftware.Opera.plist
~/Library/Preferences/com.operasoftware.OperaWidgets.plist
~/Library/Preferences/Opera Preferences/

If Opera runs fine after deleting these files and folders, then please spend some time investigating which one caused the problem. Quit Opera and restore the files one at a time. When you have identified which one causes the problem, please email it in so that we may investigate what caused the crash and fix it.

If you submitted an Opera crashlog, then you may also send me a private message with a link to this forum thread and the email address you put into the crash submitting dialog.

I hope this will solve your problem, and thank you for taking the time to help us troubleshoot this issue. coffee

28. April 2010, 08:32:10

RoryG

Posts: 1

~/Library/Preferences/com.operasoftware.Opera.plist
~/Library/Preferences/com.operasoftware.OperaWidgets.plist

These files do not exist in my Library.

???

28. April 2010, 08:41:54

gavinlawrie

Posts: 5

Have tried installing on other machines and 10.52 works OK. But won't work on either of my personal machines - which suggests something in my configuration is upsetting Opera.

Have tried loading Opera without login items (shift pressed down during login) and no change in behaviour.

Closing opera triggers crash reporter as for embeal.

Running 10.6.3 on MacPro (2x 2.66 Xeon) and on MBPro (2.6 CoreDuo).

Anyone got suggestions on what to do to find out what is going on?

28. April 2010, 08:51:26

gavinlawrie

Posts: 5

Have tried again deleting files suggested by Daniel and makes no difference. Have sent PM with details of crash report etc.

28. April 2010, 09:20:13

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

Could you please try opening Opera from your system’s Guest account? (Enable in System Preferences: Users: Guest)

If it does work in the Guest account, then you must have a third party application running (maybe as a background proces?) that is interfering with Opera’s startup. Please try to disable all running applications and helper applications? Check in under System Preferences: Users: Your account: Login Items too see a list of helpers that start when your machine does.

If you figure out which one it is, then let us know about it so we can investigate and get it fixed. Thank you for your time and assistance in this wild bug chase! wizardbug

28. April 2010, 09:38:18

rjvbertin

Posts: 32

I have a very similar issue under 10.4.11 on my Powerbook G4. Except that I don't get the crash, the menu items in the application menu seem simply not connected to anything.

I do find this in my console.log, which might explain the dysfunctional menu:
2010-04-27 22:45:46.384 Opera[12350] *** -[NSMenuItem setCommand:]: selector not recognized [self = 0x88c8c30]
2010-04-27 22:45:46.384 Opera[12350] *** NSTimer discarding exception '*** -[NSMenuItem setCommand:]: selector not recognized [self = 0x88c8c30]' that raised during firing of timer with target 35c540 and selector 'timeout:'

Curiously, when I try Opera 10.52 on my dual-G5 at work, which is basically running a clone of my laptop's environment (so also under 10.4.11), the app launches normally. It also behaves normally, except that about any kind of text entry is slow to an extent I've never seen before; each keystroke takes a number of seconds to have effect, with the beachball entertaining me during the wait.

I've sent bug reports about both issues.

28. April 2010, 11:44:54

jarre

Posts: 43

I try on a new Account on my mac there it works !!!!!!!! Final Version

Very funny !
i dont now how to dissable service i try to dissable some Programm but this does not Help !

hey da

Jarre fra sveits ( i now only a few Word of swenska)
SKPYE: offline
Voipbuster: offline

28. April 2010, 16:12:07

gavinlawrie

Posts: 5

Originally posted by danaleks:

Could you please try opening Opera from your system’s Guest account? (Enable in System Preferences: Users: Guest)



Will do - but fact that it works on other macs in the office suggests it will. It looks very much like it is a clash in my configuration that is causing it - because it doesn't work on my laptop either (and desk top / laptop have very similar configurations).

Originally posted by danaleks:

If it does work in the Guest account, then you must have a third party application running (maybe as a background proces?) that is interfering with Opera’s startup. Please try to disable all running applications and helper applications? Check in under System Preferences: Users: Your account: Login Items too see a list of helpers that start when your machine does.



Surely. But that's what I did when I started with login items disabled... and it still doesn't allow Opera to run. Presumably there is something loading at start up that is messing up Opera - but not clear what this is, or how to easily disable such applications. Do you know a way I can do this - if so please let me know. Uninstalling all possibly candidates for having something load during the boot process seems like a difficult job - maybe if there is a way for me to find out what these apps are I can narrow the search down?

Thanks in advance for any guidance.

29. April 2010, 08:36:19

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

Have you any files installed in /Users/<youruser>/Library/Fonts?

29. April 2010, 14:11:58

Rooivalk

Posts: 7


I have this problem too.

I installed the 10.52 with my regular user account and it works fine, but not with other user accounts including system administrator whose password was required in the install at the first place.

It just crashes right on, every time. Very annoying. I will not do a single thing to fix this, if it does not work, i´ll just use Firefox.

29. April 2010, 15:30:23

jarre

Posts: 43

Have you any files installed in /Users/<youruser>/Library/Fonts?

no this folder is emty !

funny the old 10.10 works fine (exept that i must use openDNS)

sincerly
SKPYE: offline
Voipbuster: offline

29. April 2010, 20:22:23

Rooivalk

Posts: 7

I removed one user and made a new one with same name, password etc. and now works like a charm. Still, not a very smooth way to handle this bug.

The mouse pointer bug i reported earlier in another thread is now gone, many thanks for that.

29. April 2010, 21:05:23

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

We are working on figuring out why some users have this problem. Please help us by investigating what may be different between the different user accounts on your system. Network settings? Fonts? Running programs? Special customization tools?

We do appreciate any help that helps us fix this for our next release. smile

29. April 2010, 21:10:48

cellist

Posts: 119

This kind of problem is not so uncommon in OS X. It is almost certainly not a bug in Opera. It is usually a corrupted file somewhere in the user's directory. I have had it with several apps. There are several commonly recommended steps to take to troubleshoot it and more often than not, rebuilding the user is the simplest and most reliable way to resolve it. If you poke around in the forum here you'll find this has been discussed many times over the years and involving many different versions of Opera. There was a thread, which I participated in but can't find now, where a Unix veteran describes running some kind of process which uncovered the guilty file on his system and it was quite a surprise in the end.

30. April 2010, 20:05:38

nibs

Posts: 381

Similar problem on OSX 10.5.8. Opera 10.5.2 opened fine on one user account, but fails to open in the other two user accounts. I didn't try opening in my Admin account.

OSX's crash report button says WidgetInitLibrary crashed.

The three user accounts have different history settings and LittleSnitch settings, otherwise they're similar.

1. May 2010, 13:22:12 (edited)

cprimero

Posts: 1

I have the same problem, donwloaded the latest version 10.53 (SL 10.6.3) and it was running properly. then i installed some widgets and tried out some skins. I also activated opera link and opera unite. After a restart opera crashed and was never loading again. i tried other versions, deleted all relevant files (as suggested). It also works fine under client account.

I was just planing to switch from chrome, but honestly i'm confused about such behaviour, i already invested 2 hours. And as a non expert i'm not able or willing to start debugging and stop oder jobs, nor do i have a clue how to "rebuild" my account without to much trouble.

I did one thing, reinstalled the backup of opera from time machine (Version 10.10) and this version works. After this i tried to upgrade on 10.52 and 10.53 which did not work. Obviously it has to do with the latest versions. Stll strange that it use to work a few hours before.

1. May 2010, 20:25:05

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

nibs: Could you try to disable LittleSnitch temporarily and see whether that resolves the problem?

cprimero: you mention that you installed some widgets. Do you get Opera's crash reporter or the system one? Please send me a message with a link to this discussion thread, the email address you provided in the crash dialog, and if possible: the names of the widgets you installed?

2. May 2010, 08:24:03

jarre

Posts: 43

I try and disable litte Snitch NO change still no go !

no change if i run os in 64 bit or 32 Bit !
sicnerly
jarre
SKPYE: offline
Voipbuster: offline

2. May 2010, 11:00:16

Ppsychling

Posts: 6

Hi ,

On my end I finally got Opera 10.5.3 working after weeks of grief trying to get Alphas, Betas & Release Candidates working to no avail. My problem was that I have iGlasses installed on my computer, which was causing a conflict. I went into the iGlasses Manager and unchecked Opera. Voilà, low and behold Opera 10.5.3 launch! Do not know how the hell I stumbled upon this fix but it works.

iGlasses & Opera 10.5.3 seems to be a no-no! I hope his helps some of yous who have been having issues.

'Gards,

Running Snow Lepoard 10.6.3
2.4 GHZ Intel Core Duo iMac 7.1

2. May 2010, 15:10:13

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

We are aware of the issue with iGlasses and are working to find out whether other third party applications may cause similar problems.

2. May 2010, 17:43:48

nibs

Posts: 381

Originally posted by danaleks:

nibs: Could you try to disable LittleSnitch temporarily and see whether that resolves the problem?



I started over, because I already restored a clone to get back to Opera 10.10. This time I installed 10.5.2 to a clone. I always install in the Admin account, don't open Opera in that account, then go to user accounts.

Same result. Opera 10.5.2 opened fine in the first user account, and refused to open in two other accounts.

Disabling LittleSnitch made no difference.

I tried a safe boot and safe login (No LittleSnitch, no Steermouse). Same result.

Console log has these two possibly interesting lines:
5/2/10 9:55:31 AM com.apple.launchd[368] ([0x0-0x2e02e].com.operasoftware.Opera[418]) Stray process with PGID equal to this dead job: PID 421 PPID 1 Opera
5/2/10 9:55:31 AM com.apple.launchd[368] ([0x0-0x2e02e].com.operasoftware.Opera[418]) Exited: Killed

Top part of the crash log:
Process: Opera [421]
Path: /Applications/Opera.app/Contents/MacOS/Opera
Identifier: com.operasoftware.Opera
Version: 10.52 (8339)
Build Info: Unknown-Unknown~8339
Code Type: X86 (Native)
Parent Process: launchd [1]

Date/Time: 2010-05-02 09:55:32.222 -0700
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: F5615A59-88E8-40B8-9268-897C960D499C

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 Opera 0x11be25a9 WidgetInitLibrary + 12037801
1 Opera 0x11f24437 MRJSetCookie + 113639
2 Opera 0x11efb9d5 WidgetInitLibrary + 15286997
3 Opera 0x11ed63d8 WidgetInitLibrary + 15133912
4 Opera 0x11ef15bd WidgetInitLibrary + 15244989
5 Opera 0x11476853 WidgetInitLibrary + 4256083
6 Opera 0x1147a4a2 WidgetInitLibrary + 4271522
7 Opera 0x1147aa29 WidgetInitLibrary + 4272937
8 Opera 0x11475a86 WidgetInitLibrary + 4252550
9 Opera 0x117979f2 WidgetInitLibrary + 7537394
10 Opera 0x11067d21 WidgetInitLibrary + 1569
11 com.operasoftware.Opera 0x000047eb 0x1000 + 14315
12 com.operasoftware.Opera 0x00004232 0x1000 + 12850
13 com.operasoftware.Opera 0x00002302 0x1000 + 4866
14 com.operasoftware.Opera 0x00002229 0x1000 + 4649



5. May 2010, 20:18:02

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

We have a new development snapshot which should fix most of the problems users have had with startup crashers.
http://my.opera.com/desktopteam/blog/2010/05/05/startup-crashes-be-gone

1. Backup your computer (for example using Time Machine)
2. Download the snapshot and run it
3. If it works properly, try right-clicking Opera and choose Show Package Contents
4. Go to Contents/Resources/ and delete the file PrefsSuffix
5. Run it again (this will upgrade your install, bringing back bookmarks and settings)

Please report back if any of your are still encountering problems.

6. May 2010, 10:37:51

gavinlawrie

Posts: 5

Disabling iGlasses for Opera (done via the iGlasses Manager app) worked for me.

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