Opera 10.52/10.53 crash on my Mac OS 10.6.3

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30. April 2010, 12:08:44

jazzyblu

Posts: 3

Opera 10.52/10.53 crash on my Mac OS 10.6.3

Hi
The latest 2 versions of Opera crash on my Mac, whereas 10.10 ran just fine. The OS is running in English. I followed the instructions found in other threads to remove the old preference etc. files and I'm certain that I don't have any old things left on my system when I install the current version.

How do I provide the details to figure out what's causing the crash? I would assume that it's some other component on my system. I've so far disabled growl, glimmer blocker and app trap without success.
I would like to understand what system information I can provide so that somebody more knowledgeable can figure out where the incompatibility results from and hopefully fix it. I will not go on trying to disable the rest of my system to figure out what's causing the issue.

Thanks, Jazzy.

30. April 2010, 13:27:53

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

We just learned about a problem with a third-party application called iGlasses. You don’t happen to have it installed? In that case, add Opera to the exception list in iGlasses or just uninstall iGlasses.

To find out what third-party programs you have running you can look in /Applications/Utilities/Activity Monitor.app or better yet /Applications/Utilities/System Profiler.app

30. April 2010, 14:52:48 (edited)

Ties-Malte

Posts: 2

Same here. 10.10 just runs fine on Mac OS X 10.6.3 Intel, but both 10.5.2/3 crashed right from the start (with or without Cashes, Prefs and Appl. Supp. files deleted) so I can’t use the built-in crash reporting tool. What I can say, is that I have no iGlasses installed (never had).

I sent you a crash-report at bugs.opera.com/wizard, hope that will help you (and us).

Greets, Ties-Malte

30. April 2010, 18:18:20

jazzyblu

Posts: 3

I have sent the apple crash report to the email address supplied by the bug report. Me too, I have never had iGlasses installed.

5. May 2010, 20:23:23

Opera Software

daniel

Mac product tester, Opera Software

Posts: 1287

We have a new development snapshot which should fix most of the problems users have had with startup crashers.
http://my.opera.com/desktopteam/blog/2010/05/05/startup-crashes-be-gone

1. Backup your computer (for example using Time Machine)
2. Download the snapshot and run it
3. If it works properly, try right-clicking Opera and choose Show Package Contents
4. Go to Contents/Resources/ and delete the file PrefsSuffix
5. Run it again (this will upgrade your install, bringing back bookmarks and settings)

Please report back if any of your are still encountering problems.

6. May 2010, 10:54:27

jazzyblu

Posts: 3

Thanks! Now everything works fine, no crash anymore! Well done.

10. May 2010, 22:16:15

Ties-Malte

Posts: 2

Dito. Thanks for fixing, works like a charme! smile

22. May 2010, 22:03:28

glue2u2

Posts: 41

Please be gentle with me - I am an advanced (in years and knowledge) PC user trying to get my partner's new iMac-22 OSX 10.6.3 to work properly.
We found AppleMail was a disaster for us and installed Opera 10.52. Beautiful.
Then for reasons I don't know, Opera began to open as a small bright line in the top left corner of the screen - no normal Opera screen, but all the Opera functions show in the "task bar" thingy at the top of the screen.

Uninstalled / re-installed 10.52 and problem re-appeared.
Did an install of 10.53 over 10.52
Opera still won't open with a normal screen.
I reckon there must be a corrupted file in there somewhere, but don't know which or where to find it.

This topic seemed to be the closest to our problem

Originally posted by danaleks:



1. Backup your computer (for example using Time Machine)
2. Download the snapshot and run it
3. If it works properly, try right-clicking Opera and choose Show Package Contents
4. Go to Contents/Resources/ and delete the file PrefsSuffix
5. Run it again (this will upgrade your install, bringing back bookmarks and settings)

Please report back if any of your are still encountering problems.



We did steps 1-4 and it was as you said.
Step 5, however didn't bring back any previous settings, nor email account details, nor emails. Oh-oh.
SWMBO is mightily annoyed. She went to a Mac because everything "just works". Right? Wrong. :-(

I need lots of help here. It appears 10.52/3 is not stable on a Mac. 10.54 build (whatever) didn't fix our problem.
Should I revert to a previous version of Opera (ie 10.10)?

At the very least could someone tell me where Opera's email stuff (account details and email files) is stored on a Mac?
If you want crash reports (etc) you will have to help me find them, please.

Regards, Ian


BTW - no app called iGlasses on this iMac.

3. June 2010, 20:47:22

mbert

Posts: 57

I'd like to post this shell output I get every time my Opera installation (both, the last release and the snaphsot you mentioned in this thread) crashes on my Snow Leopard system, which is about every 30 minutes or so. When running it from the shell I get this here:


Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Opera(330,0xa0afc4e0) malloc: *** mmap(size=16777216) failed (error code=12) 
*** error: can't allocate region 
*** set a breakpoint in malloc_error_break to debug 
Killed 


I hope this helps to resolve this issue. I've been using Opera for many years starting while it was still shareware. I've never seen the application this unstable (this is my first mac, on Linux Opera worked like a charm just as I was used to). As unstable as it is on my system I cannot really use it seriously which makes me very unhappy since I still think this is the best browser around.

I'd also like to mention that you may contact me if being able to reproduce this problem is helpful (since it is reproducable on my system). Since I am a software developer myself I know how to use a debugger smile

5. June 2010, 19:30:16

mbert

Posts: 57

I'd like to mention that the latest alpha version 10.60.8366 seems to be much more stable than the previous versions. I installed it this morning and it has not crashed since while all previous versions used to crash every 30 minutes or so. This is a huge progress, thank you very much!

6. June 2010, 20:13:52

mbert

Posts: 57

Actually I was too quick in my praise, just had another two crashes today one of which killed about half an hour of editing in a web-based form which die not save copies of my draft.

18. June 2010, 12:13:58

AchimRS

Posts: 12

Same here:
I had problems with 10.53, now tested 10.60 alpha and beta, not much difference - even worse: It now crashes every hour. Mostly when in Google mail or calendar, but it is also on other sites.
The color-wheel is turning often, and then it sometimes simply crashes, or after 5s it came back and I can continure to work.
BTW: Im using MAC OS 10.5.8 on a MacBook Pro

It is so annoying, that I meanwhile switched over to Firefox (After more than 5 years of using Opera!!)

Please do something!!
Achim

23. June 2010, 13:45:17

AchimRS

Posts: 12

...so if 10.54 was a try to accomplish this crashes, it was not enough, still a lot of crashes and problems in Google-mail. I'm now back to 10.10 witch runs much more stable.
Achim

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