Unable To Send Email

Unable To Send Email

I inadvertently posted the following to the wrong forum. I hope someone here will have an answer.

Unable To Send Email
I just upgraded Opera from 10.51 to 10.53, and find I am unable to send any email. I can receive email, but can't send.

The settings for the Servers seem to be correct. They are the ones that I was using with the previous version, but Opera won't complete the connection when I try to send. I get a message saying that possibly my SMTP is set incorrectly.

I am able to send email if I use Firefox, and my gmail account; or if I use my ISP (BellSouth) and its mail client. So, apparently the problem lies within Opera. I have gone so far as to turn off my firewall, thinking that might be contributing to the problem, but that had no effect.

The computer is running WIN98SE, but I don't think that's pertinent.

Any recommendations?
Tom

Have you tried actually re-typing the SMTP server details? Combing for typos?

Yes, I have. I've re-typed the entire entry several times (including the password). Nothing helps. I don't know how to determine the Port which should be used, so I use the same one that I used with the old Opera version. I'm doing the same thing with incoming messages, and that's working fine. I'm trying to get more information from my ISP, which is BellSouth, but that's like pulling teeth.

It may help if you can paste the full SMTP error message here.

I doubt this is a Win98 issue - but there is a point that trying to use a 12 year old OS will mean you cannot use modern software and have to stay with older versions.

I don't think that will be particularly helpful - but here it is:
<Sending e-mail failed. Maybe the SMTP server is not set up properly? E-
mail queued.>
I have a picture of the screen showing the SMTP server setup. which I've attached. MAybe it will prove helpfulconnect.jpg

(been dong a bit of Googling...)

There is a confusing old mess out there about your settings.

Some say "Try NO SMTP Authentication. (Set to NONE)"

Whereas others point out you should use your FULL email address as the username (irishtom@bellsouth.net)

I can't connect to your mail server from here, but as it is an ISP I guess they are blocking external access. Only letting you use it if you are on their broadband.

Ahhhhhhhhhh..... this is more like it. An up to date FAQ

http://www.dslreports.com/faq/bellsouth/2.71_Email_Info

Has Bellsouth been bought out by Yahoo? It looks like it may be the case. Or like some ISPs in the UK mail services have been offloaded to Yahoo to deal with.

Notice the section:

How do I configure my email client for Bellsouth email? (#7087)
Important Update!
All legacy BellSouth customers have been migrated to the new AT&T/Yahoo platform and should use the Email Configuration Site.

The servers for all legacy BellSouth customers are:
Incoming (POP): pop.att.yahoo.com
Outgoing (SMTP): smtp.att.yahoo.com (requires authentication)
Incoming mail server type: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g. yourname@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port # 465, secure connection (SSL) checked

Note: Your email password can/may be different from your standard FastAccess login password. Also, unlike having to log into FastAccess, your POP email log in does not require "@bellsouth.net" after the username. To change your email password check here.

If you experience any problems with your email, check your email client to verify that you are not using the old address format.

That is showing that the account may now be a Yahoo Mail account instead. You REALLY need to contact the people supplying your email and find a FAQ to get to the bottom of this.

(Read the article I link at the top as there are numerous hotlinks I have not copied across here)

BellSouth has apparently been bought by Yahoo. I have another computer (the one I'm sending this message from) which sends and receives emails using the Yahoo,com sites, and ports, you reference. The computer in question (which is actually my wifes's, refuses to use the Yahoo settings. When I set that computer (whose OP is WIN98SE) with the yahoo settings, I get this error message.
"Server responded 530 Access denied." That error code indicates that something about the information I've sent is incorrect, but I can't figure out what.

Using "None" as the authentication required doesn't work, either.

I'll continue to try and get information from AT&T, but they maintain that, so long as I can send messages using their client (Internet Explorer & Outlook Expreess) the problem is with Opera, and they won't help.

The ususal run-around.

Did you try installing a separate Opera with a fresh profile on the Win98SE computer and try using that?

Did you go into Opera's security preferences and make sure SSL3, TLS1, TLS 1.1 and TLS 1.2 are enabled?

First - go and login to the Yahoo Webmail with your email address and password to check they are valid.

Next - set the outgoing details as follows:

Server: smtp.att.yahoo.com
Port Number: 465
Secure Connection (TLS): TICK
Authentication: Auto
Username: yourname@bellsouth.net
Password: password


This is a guess based on the above settings

And Finally - do they give you a link to the Outlook Express settings that you could paste here? Or let us know what they tell you for Outlook Express, and we can translate to Opera for you.

Originally posted by burnout426:

Did you try installing a separate Opera with a fresh profile on the Win98SE computer and try using that?

Did you go into Opera's security preferences and make sure SSL3, TLS1, TLS 1.1 and TLS 1.2 are enabled?

The answer is "Yes" to both questions, with no result. The problem is, apparently not due to my upgrading Opera, since the Opera version I tried was an old one which had worked before. The problem is apparently how my ISP responds to the request from my computer. I'm not sure how can solve that

Originally posted by mallen:

First - go and login to the Yahoo Webmail with your email address and password to check they are valid.

Next - set the outgoing details as follows:

Server: smtp.att.yahoo.com
Port Number: 465
Secure Connection (TLS): TICK
Authentication: Auto
Username: yourname@bellsouth.net
Password: password


This is a guess based on the above settings

And Finally - do they give you a link to the Outlook Express settings that you could paste here? Or let us know what they tell you for Outlook Express, and we can translate to Opera for you.

My ability to login to Yahoo webmail is okay. I can, as I said, send email using other programs, but not Opera.

I have set all the details you suggest - repeatedly - with no result.

BellSouth (Yahoo) doesn't give me a link to the OE settings, and so far at least they have not been at all helpful in trying to solve my problem. Their attitude is that so laong as I can send email using their provided software, the problem isn't theirs.

Originally posted by Irish Tom:

so long as I can send messages using their client (Internet Explorer & Outlook Expreess)

You say in this bit that they DO setup Outlook Express for you. Is Outlook Express working on this Win98se PC? Does that send email? If yes, then the settings should be nickable. What port number is in there? SMTP server? etc.

TBH - a far better answer will be to abandon BellSouth completely and get something like a gmail account. There are known ways to get that working in Opera (but you will need to read up in this forum as I know it is sometimes a bit of a fiddle to get IMAP working cleanly) Notice the linky in burnout426's signature up there which is all about Gmail and IMAP.


ISP email is often a pain in the a***. Especially once it gets offloaded to Yahoo as they want you to come to their advert laden website to read adverts along with your email.

As they say in this world - you get what you pay for.

Well, this post will be an anti-climax. The problem is gone - not solved - gone!

In great frustration, I removed Opera 10.53, and re-installed it. The email settings now are the ones rcommended by Mallen, and others, but now they work. I can send and receive email.

Thanks to everyone for trying to help. I've often said that I wish I understood all I know about computers.

YAY!!! Perfect solution. I usually blame the Pixies. Those same little troublemakers who tie knots in all of your cables under the desk.


Important thing is - it all now works for you. So grab some screenshots of the settings and keep them in a safe place.

It might have to do with windows' hosts file (system32/drivers/etc/), don't know for sure if win98 has such a file. But there is this issue of e-mail getting stuck in the outbox when the system is not put into the hosts file like:

192.168.1.2 YourComputerName

Make sure your router actually arranges that identical IP address for you.

Perhaps this could help some people that are also having e-mail issues.

Regards

nilsal - that would not be an Opera bug you have, but a problem with your DNS Servers. If you are having to manually edit your hosts file, what are you adding in there? The mailserver's address? Or your PC's local address?

Try changing your DNS Setttings to OpenDNS.org's servers:

208.67.222.222
208.67.220.220

Then get rid of your hosts file (or comment the lines out with #), reboot, and check your PC again. You should now be able to run without that extra hosts file.

Trouble is, a hard coded hosts file like that can potentially cause you problems if you wanted to use DHCP, etc. (This is VERY off topic now)

@nilsal - if you are putting the Mail Server details into that host file, it would be quicker and cleaner to just pop the IP Addresses in as your mail server in the Opera Settings pages for Incoming and Outgoing mail server.

I wish to add that I have been having trouble sending e-mails consistently from Opera since I installed it. I posted about this earlier, but the posting somewhat dead-ended. I have multiple pop accounts, all configured with exactly the same smtp server. Some send, some simply don't, AND some send as long as there is no attachment. I am offering this info in hopes of providing a clue.

I love Opera and Opera Mail now in every way, save for this very frustrating little glitch which HAS to be a glitch (I believe) because sometimes the same pop account simply won't send. There is an e-mail in my outbox right now, in fact, which refuses to go anywhere.

I have searched the forum for "Can't send e-mails" and this shows up quite a bit. I really suspect something is going on under the surface.

Pradhan

@pradhansb: Search a forum for any text, and it shows up a lot. Same with Google. What that search will not show you are the majority of people who don't have a problem. (Try search for "The sky is green" and you still get plenty of results (24 million in Google)).


Now let's try and help your specific problem and see if we can see what is happening.

I have 35 email accounts setup with various different providers. Some are paid for domains, some "free hosting" domains, some are ISP mail. I don't get any sending problems with these accounts. (And I have been using Opera Mail for as long as it has existed...)


What I would do is start looking for patterns in the failed emails.

Are the sending problems with the same accounts?
Do more problems happen at certain times of day?
With certain types of emails?

Do I assume that your SMTP server is your ISP?
Do you have to authenticate?
Are all of your email accounts with that ISP, or are you relaying third party through their SMTP server to send?


I know some ISPs are a right pain when sending third party email. All comes down to the quality of the ISP.


From experience with my various accounts with various hosts:
* The ones I pay for are the most reliable.
* ISP hosted mail can be a bit "hit and miss" at times. Have see outages of DAYS at times. Which is why my ISP this week has migrated all of its email services to Google and left the issues with them instead.
* "Free hosting" mail packages are the biggest pain and can sometimes loose SMTP services for a few hours. (Lack of investment)

Hi Mallen,

Thanks for all the input/questions. Now, I will investigate all of them AFTER MOTHER'S DAY. With a restaurant and a flower shop to take care of, the investigation will have to wait. BUT...

All of my domains are hosted by the same folks. I use comcast for ISP and therefore use comcast's smtp server. For each account, the smtp is set up exactly the same. I have set, and reset them (on the accounts that fail.)

I am encouraged that you have 35 accounts that work. I only have 9. Maybe I need more accounts.

I'll be back.
Pradhan

It is now past mother's day and i have investigated and solved the problem. Here's what I did...

I checked and rechecked the settings. All 9 accounts have the exact same settings for smtp server, same port, same authentication.

I edited the account which won't send mail re-keying in the CORRECT settings. Result: Same--no mail is sent.

I decided to try to FORCE a re-write of the settings: I entered the WRONG information, saved, shut down Opera, opened it again.

Then I entered again the CORRECT information, saved, quit and re-opened Opera. Lo-and-behold...mail is now sent.
It would seem that if you re-enter the same information that is originally written in the account settings box, and then save the info, in fact that information is not getting re-written to the data file.

That does make some kind of sense. When I used to write software I'd check if there were any changes, and not save anything if it looked the same. So your change to duff data and then real data makes sense.

Great to know it now works.

me too...!

Originally posted by Irish Tom:

I inadvertently posted the following to the wrong forum. I hope someone here will have an answer.

Unable To Send Email
I just upgraded Opera from 10.51 to 10.53, and find I am unable to send any email. I can receive email, but can't send.

The settings for the Servers seem to be correct. They are the ones that I was using with the previous version, but Opera won't complete the connection when I try to send. I get a message saying that possibly my SMTP is set incorrectly.

I am able to send email if I use Firefox, and my gmail account; or if I use my ISP (BellSouth) and its mail client. So, apparently the problem lies within Opera. I have gone so far as to turn off my firewall, thinking that might be contributing to the problem, but that had no effect.

The computer is running WIN98SE, but I don't think that's pertinent.

Any recommendations?
Tom

I have exactly the same problem. I'm using Opera with Windows 7. However, I wasn't able to resolve the problem saving non correct parameters and than re-entering corrects parameters. I have this problem with opera mail from several month and I still don't know how to resolve it.

Originally posted by ferrazzi:

I have exactly the same problem. I'm using Opera with Windows 7. However, I wasn't able to resolve the problem saving non correct parameters and than re-entering corrects parameters. I have this problem with opera mail from several month and I still don't know how to resolve it.

Bell South too? What settings are you using on the servers tab in the account's properties? Lots of ISPs allow you to create more than one email account. Could you create a test account so I can try? Also, make sure you don't have any anti-virus email scanners running and try port 587 for smtp if you haven't already.

OK heres the deal, and it seems everyone is having this problem. I have an operamail account from back in the old day. Since they have switched to fastmail all my emails i try to send just get stuck in the outbox. I've checked all my settings and they seem correct. I only have this problem while trying to send through Operas Mail in the browser (11.50)

If I go to the fastmail webpage I can send and receive emails. This seems to be a glitch in opera browser mail daemon itself

My OperaMail account is my primary email account iv'e used it for years. This is super frustrating!
Heres a screenshot of the messsage I receive



When I hit check/send I get an email from fastmail that reads

Dear FastMail.FM User,

You have just used our SMTP server. This service is not provided at
your membership level. Although you may use your email software to access
the service at all membership levels, you must upgrade to use SMTP.

Please see our help pages for complete details on how to setup your email
software to access your account to send and receive emails.

http://www.operamail.com/help/remote_email_access_server_names_and_ports.html

If you do wish to use this service, please upgrade your account to the
appropriate level. You can do this by logging in into the web site and
clicking 'Options' and then 'Upgrade' to upgrade your account, which
takes only a few moments.

If you have any questions, do not hesitate to contact us by replying to
this email. If you can not get your email software to work in order to
reply, simply use the web interface to reply.

Sincerely,

The FastMail.FM team


Is operamail.com now gonna charge us to send email from their browser??

Originally posted by Bozinsek:

Is operamail.com now gonna charge us to send email from their browser??

For free accounts yes. It's not new for fastmail. Fastmail has been like that. It's just that operamail.com is now using fastmail. Yes, it's silly.

What you're expected to do for free accounts is use an smtp server from another mail provider (besides Gmail's as gmail's smtp server will append sent messages to the gmail account automatically, even if you have your IMAP sent folder set to the sent folder on your operamail.com account). It should work without problem and still appear to come from your @operamail.com.

Remember though, you have mail.opera.com for free which supports both IMAP (imap.myopera.com + port 993 + tls) and smtp. You can use that instead of operamail.com. Or, you can use both and just use smtp.myopera.com (port 587 with tls checked) with your @operamail.com account.