Authentication Failure Error Message: How to fix?

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25. May 2010, 01:54:50

drpeanuts

Posts: 3

Authentication Failure Error Message: How to fix?

I continually get the following error message when logged onto email client:

***************************************************
Authentication failed for xxx
The server responded: authentication failed

There are two buttons
1.try again
2. cancel
******************************************************

What does this mean?

How do you fix?

25. May 2010, 09:34:12

burnout426

Posts: 13196

Originally posted by drpeanuts:

What does this mean?



It means logging into the server failed, for some reason.

Make sure the server name, username, password, port, authentication method and TLS settings for the account are correct. Goto Tools (or O-Menu) -> mail and chat accounts -> select the account -> edit -> servers tab.

If fetching your mail normally works but does this off and on, it's probably the server having trouble and rejecting your connection for a second.

Is this with pop or IMAP? What email provider?

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