Zagg invisibleSHIELD Review
Friday, 11. December 2009, 22:18:01
Zagg invisibleSHIELD Might be the hottest new product for the gadget generation.My son came in with this body shield on his G1 phone and attacked it with a key. Not a mar one.
I, of course, had to have one of my own and purchased a full body kit for Lenora's myTouch phone.
I am a cell phone holster junkie. Hard cases, leather cases, clips, and ropes. I have tried them all and this may turn out to be the answer to many gadget user's prayers.
I found it fairly easy to install and the feel is fantastic. One of the things I liked about the myTouch was the looks of the shiny case but it this also made it a disaster to hang on to. It didn't take much to make it go shooting right out of your hand. Zagg fixed that. The shine is still there but the phone now has a tacky feel. Much more secure.It was made up of many small pieces but if you keep your fingers and the phone moist, intermediate skills can apply the whole thing in about thirty minutes.
The shield comes with a lifetime warranty and they seem eager to ship you a new one should something happen to your old one. Just make sure you keep your receipt. (more on that to come)
Although I was happy to pay almost $30 for mine at Best Buy, I found you can get them on eBay or straight from the company site for around $25.
Now for the bad.
The plastic shield comes stuck to a piece of slick coated paper. I am sure anyone who has ever applied a sticker knows what I mean. The kit that I used had an issue with the backing wanting to separate. The slick side of the backing tore off along with the shield. Not a big thing and I over came this once I knew about the issue but one piece was rendered useless because of a wrinkle caused by this.
It was the screen protector part.
The email support I received got to be hilarious. I even pasted it into this blog so all could enjoy but it turned out to be just too long so I had to take it out.
They would have been glad to send me another whole kit but they needed an itemized receipt and even advised I could get a duplicate receipt at Best Buy. (seventy-five miles away)
Not even a copy of the credit transaction and a picture of the defective product was good enough. To get my screen protector, I had to go get the copy, strip the shield off my phone, order a new shield kit on my credit card, and when I return the complete old shield, they credit my account.
Since I didn't want to strip my phone I kept asking if I could just buy a new screen protector. These pleas were just ignored. I did give up and went to their site to find they do sell them separate and they are many times cheaper on eBay.
In an effort to provide such a great warranty and confidence in their product they have completely destroyed confidence in their customer support. I will pick up a copy of my receipt though, next time I am through that town because I am hearing these things start giving problems after about a year.
I think I will try a different brand next time on my G1. GadgetShieldz sells one for about $8. I might send them an email just to see what support is like.UPDATE: In yet another email from Zagg, it is explained that the way the warranty works is:
You have a hold put on your card for 25 days. They send you a brand new complete kit. You only strip off the bad piece from your phone and replace it from the kit. You then send the kit back, with the bad piece, and the hold is released. This works. They just failed to realize that I didn't care.















