Thursday, 9. August 2007, 16:09:49
Friday, 29. June 2007, 09:26:17
stupid, work
May I have the spelling of your $Product username please?
blahblah@ not us.net
Erm, I'm sorry... your $Product username please?
blahblah@ not us.net
Okay, that's your notus.net email address, not your $Product username. What is your $Product username? How about you read me the username on the screen?
I just gave you it!
*sigh* Okay sir, may I have you phone number please?
555-555-5555
Okay, what error are you getting when you try to log on?
Something about broadband, and the computer not getting an internet connection.
Okay. Are you using broadband, sir?
Yes.
Okay sir, so just to make sure i understand everything correctly, you're unable to login to $Product and the error you are getting is something about the computer not getting an internet connection?
Yes.
Okay sir, what we're going to have to do in order to get this resolved for you is have you unplug the POWER CORD from the back of your BROADBAND MODEM. Okay?
You want that done right now?
Yes please, sir.
Okay.............. Okay, I did it.
Alright sir, great. Once all the lights come back on, go ahead and try to login to $Product as you normally do, please.
Okay...but...well...I'm on the phone. With you.
... Sir, are you using a broadband connection?
I... I don't know.
Okay Sir, what did you just unplug?
The computer. Isn't that what you wanted me to unplug?
No sir... but, that's okay. Go ahead and turn it back on.
Okay. ............................................................ its back on.
Great, go ahead and try to login to $Product for me, please.
Well, I can't.
Is $Product open sir?
I'm trying to open it.
Okay........
The screen isn't coming on.
I'm sorry?
The screen, it isn't coming on. It's black.
Okay sir...does the screen have a little amber colored light on it?
No.
Green?
No.
Not the screen part itself, the plastic around it. Any lights? Buttons? Anything?
No.
Is it plugged in?
Yes.
And the computer is on?
Yes.... oh, wait. Here it is.
Okay, great. Open $Product.
Okay, I did.
Click on Connection Manager...then click on broadband. Does it say anything else below it?
No.
Oookay. Lets click on setup.
Okay.
Now, do you see DIAL UP CONNECTION?
No.
Do you see anything that says add?
No.
Dial up?
No.
Okay. what DO you see?
Logon, Connection Manager, Username...
*sigh* Click on Connection Manager, sir.
Okay, I see a phone.
Click on Dial Up Connection.
Okay.... nothings happening.
Are you clicking on where it says that in blue?
Oh. No. Okay. It says...select your connection method.
Click next.
Nothings happening.
Click next.
I am, nothing is happening.
Click on the BIG BUTTON THAT SAYS NEXT ON IT!
Oh.
Friday, 22. June 2007, 11:49:39
is strong in this one.
I am posting this from Windows XP Pro, which is running in a virtual environment, in Ubuntu.
Mwah hah hah.
Sadly, the virtual environment can't emulate the graphics card, so no gaming. But, its still pretty damned cool, thank you very much.
Wednesday, 6. June 2007, 12:00:00
The stupid is killing me...
Well, not really. But it did kill my garbage can today. Apparently they shatter if you kick them often enough. >.<
Brilliant calls of the day:
(l)user: Blah, wah blah, I can't connect to *service*.
Me: Okay I do aplogize blah blah, have you tri-
(l)user: I'm a programmer! I already tried everything!
...why is it that the people that claim to know shit are the dumbest, always?
Me: Okay, so then you've turned off the modem, and the router, and turned them both back on?
(l)user: Well...no. *shuffling*
(l)user: Oh! It worked! *click*
Now, okay he might have been a programmer. He might have known... Basic, maybe? Said software is java, compiled to be executable, with an execution engine that installs in windows as a virtual drive that window's doesn't actually see AS a virtual drive.
In other words, any programmer worth their salt in say, Java or C++ would recognize the evil, and NEVER touch it. (And naturally, a UNIX/GNU Linux oriented programmer wouldn't be on windows.)
___________________________________________
(l)user2: My login name is gone! It says existing user on the login screen!
Me: Ooookay. So what happens if you sign on?
(l)user2: Well, how can I do that, my login name is gone!
Me: *sigh* Well, you are an existing user, right?
(l)user2: Er.......... (the lights don't come on)
Me: *sigh* Click sign on.
(l)user2: Okay...but... oh! Now it says create an account! OMGONETYONE!!!! I ALREADY HAVE AN ACCOUNT.
Me: *kicks trash bin* And what does it say below that?
(l)user2: (obviously struggling to read) Click...here...if...you...al..ready...have a *company* acc..ount.
Me: So click there, and then put in your username and password.
(l)user2: Oh.
___________________________________________
(l)user3: I can't login to *service* and IE doesn't work either.
Me: Okay...who is your ISP?
(l)user3: *ISP that isn't us* But I already talked to them, and they said to call you, because the other 4 computers on the wireless network can connect just fine.
Me: Okay, so just to make sure I understand everything correctly, one of your PCs isn't getting an internet connection, and your INTERNET SERVICE PROVIDER said to call us?
(l)user3: Yes.
Me: Okay. *walks user through release/renew ip... errors out, saying it can't find the DHCP.
Call your ISP back, and ask for tier 3. Read them that error.
___________________________________________
(l)user4: I can't login to *service*!
Me: Does IE work?
(l)user4: Nope.
Me: Who is your ISP?
(l)user4: *ISP that isn't us* But I already talked to them, they just gave me a new modem, and they said to call you.
Me: Okay. *walks user through ipconfig /all* What does it say for IP and DNS?
(l)user4: IP says 192.168.100.10, there is no DNS.
Me: Great. Call back *ISP*, tell them that you have no DNS server, and you have a bogus IP.
___________________________________________
(l)user5: I can't login to *service*!
Me: Okay...you have *company* high speed?
(l)user5: Yes, and you're the SEVENTH tech I've spoken to, I'm getting really pissed.
Me: Yeah, I can see why. So it says connecting via ***** for the first step, and then it gets stuck on step 2, right?
(l)user5: OMG, how'd you know!
*sets user's connection up properly...in 2 minutes*
(l)user5: OMG, why didn't the last six people do that?!?!?!?!
Me: I don't know. I'm sorry.
Broadband providers constantly send their customers to us, when they have NO CONNECTION. Usually all the broadband providers do is see if they can ping the user's modem, and then send them to us. They don't bother seeing if the user can actually access the internet. We then have to spend extra time PROVING to these idiots that they don't have an internet connection, which takes forever because they have no concept of how any of this works.
We have people whose job it is to babysit teams and get people off of long calls. Supposively these people are 'Senior' techs. The reality is that they're picked based on call time and customer service, NOT on technical skill. Granted, they have more technical know how than most of the other techs, but that's because most of the other techs are idiots. Most of these 'Seniors' have learned to leave me the hell alone, and give me a simple yes or no if I ask them if they've heard of an issue. The 'Senior' recently appointed to babysit my team has not learned this yet. So I get a call with an error I've never heard of, that our database hasn't ever heard of either. So I ask if he's heard of it. And he's like, nope...uninstall/reinstall the software, if that doesn't work, send them to their PC's OEM. Ummm....no. So I go back to my cube, and he HOVERS over me, while I google the issue. Find nada. He pesters me to send them to the OEM. To which I reply that I'm NOT one of those just get them off the phone people. I'm one of those, wtf is this, and how do I fix it people. He continues to pester me, and hover over me. 3 minutes later, I fix the issue.
My call time is well below goal. I follow process perfectly. Leave me the fuck alone, and don't tell me how to tech my goddamned calls. I know more than you, I promise.
All of the Seniors, save one, SOMETIMES two...are fucking useless. They know NOTHING.
Friday, 1. June 2007, 12:00:00
work, cat
Work continues to drive me insane. Well, the (l)users, not the job itself. A taste of the types of conversations I have mid-call: (this was a particularly bad one)
Me [3:59 P.M.]: With *product* Open:
Physical Memory
Total: 1046
Available: 623
68 Processes, CPU fluxuates between 1% - 14%
zgreatelitest [3:59 P.M.]: k?
delibercogito [4:00 P.M.]: and *product* is freezing!
delibercogito [4:00 P.M.]: FREEZING
delibercogito [4:00 P.M.]: with 623MBs of ram available
zgreatelitest[4:01 P.M.]: rofl
delibercogito [4:01 P.M.]: I knooow.
zgreatelitest [4:02 P.M.]: wth?!?!
delibercogito [4:02 P.M.]: WTF
delibercogito [4:02 P.M.]: The freaking *product's* uninstaller didnt open, it just uninstalled.
delibercogito [4:02 P.M.]: and then *product part A* opened.
delibercogito [4:02 P.M.]: and then *product part B* tried to connect.
delibercogito [4:02 P.M.]: while the uninstaller was uninstalling.
delibercogito [4:02 P.M.]: >.<
delibercogito [4:02 P.M.]: Trainwreck.
zgreatelitest [4:03 P.M.]: lmao
zgreatelitest [4:03 P.M.]: ouch
...
... later that day....
zgreatelitest [4:44 P.M.]: it is hugz tiem now plese?
In other news, I actually decided to install and play around with a firewall. It's amusing. Cats randomly walking across keyboards when you're in terminal as root configuring something however, is NOT amusing.
Monday, 21. May 2007, 12:00:00
perl, geek
kali@Shakti:~$ perl retest.pl
Hooray! Found the word 'titles'
*squeeeeeeeeeeeee*
I get Regular Expressions!!!!!!!!
Sunday, 20. May 2007, 12:00:00
work, geek
Discussing the Sci-Fi Channel's Heroes Marathon, while listening to the Children of Dune Soundtrack, and teaching yourself Perl... all in between tech support calls.
Sunday, 20. May 2007, 12:00:00
work, perl
- Some people will never, no matter how many times you explain it, understand that they cannot be talking on the phone and successfully connect with dial up at the same time, on the same line.
- A new word!
vituperation :
n.
The act or an instance of vituperating; abusive censure.
Sustained, harshly abusive language; invective.
Perl things I learned today:
Strings
Single vs. Double quoted strings
String operators
Alternative Delimiters
Arithmetic Operators
Precedence
Bitwise Operators
The best part is I got paid to learn all this. Yay massive no-call time!
Friday, 27. April 2007, 12:00:00
work
So incredibly happy that tommorow is the end of the work week. This week has been full of long calls, and oh-my-god-no-they-did-not-just-say-that calls.
~ Do you have to dial a number to reach an outside line?
- No. I don't, my computer does it for me.
~ *facepalm*
_______________________________
- It says there's no dial tone?
~ Okay. Are you using dial up?
- Yes.
~ Is there a phone line plugged into the back of the computer?
- I don't have a landline phone! I was using my wireless phone!
~ Erm...you mean your cellular phone?
- Yeah, that!
~ Umm...okay. Is THAT somehow connected to your computer?
- No! It's wireless phone!
~ Yeeeah, see...you need a landline to use dial up. Sorry.
_______________________________
- I have a *blah*blah* Speedstream DSL modem, but it won't connect.
~ Okay, who is your DSL provider?
- My what?
~ Your DSL provider? Usually your phone company?
- Umm...
~ Who do you pay for your DSL connection?
- Uh, I just got this modem from my sister.
~ Okay...so you just got a DSL modem but you don't have DSL service?
- Yeah, and it won't connect!
_______________________________
- I have a problem with *blahblah* the window keeps changing size.
~ Changing? By itself?
- Yes! And I called earlier and they said it was a server down, and is the server still down?
~ Ummm. No.
- Are you SURE?
~ Yes.
- So you haven't had ANY problems with ***** today?
~ I haven't personally spoken to anyone today that has, no.
- Ahhh!!!onetyone!!!onetyone! HOW COULD YOU NOT KNOW ABOUT THIS, ITS HAPPENING TO EVERYONE, I WANT A SUPERVISOR, WHATS WRONG WITH YOU, EVERYONE IS HAVING THIS ISSUE AND YOU DON'T KNOW ABOUT IT!!!!onetyone!!! SO I'M THE ONLY PERSON IN THE WORLD WITH THIS PROBLEM????
~ I don't know, Sir. I haven't spoken to everyone in the world today. I'm sorry.
_______________________________
For some reason 4 people today have either commented on some unexistant accent, or thought I was from either India or the Philippines. I swear, they expect an accent so even when they don't get one, they somehow hear it.
This one last one was from NY. And she's all like "I don't know what kind of accent that is, but I can't understand a word you're saying."
For those of you whom haven't heard my voice, I barely HAVE an accent. If anything, it's vaguely northeastern, with a touch of New York, ONLY with certain words. The rest of the time I just speak plain old american english.
Monday, 23. April 2007, 12:00:00
upgrade, network connections, linux, ubuntu
The short version:
Saturday morning decided to upgrade to the latest distro of ubuntu. That was a trial of patience, stubbornness and sheer will. Not to mention geekery. Long technical story short, it broke BAD, and I fixed it solo. According to my Linux mentor, I have graduated from n00b status. It was really frustrating and kinda baffling, but the end result of having fixed it made me sorta glowy, honestly. Yeah, I'm that damned geeky.
The long version:
I'm going to start off by saying... I'm sort of still a n00b. Not to computers mind you, just linux. I was using Dapper a month ago. Then came Edgy. I got everything working. Beryl, World of Warcraft via Wine. Sound kicked my butt... (it was onboard) until I caved and just threw in an old Sound Blaster.
I decided to try Feisty. So, I installed all updates for Edgy... except the Wine update, because if Wine is working, it's not getting touched. Well, one of the updates managed to completely fubar Opera. Uninstall/reinstall fixed it.
Upgraded via the Update Manager. It was about halfway through when it decided that there was some issue with the nvidia drivers, and it aborted itself. I then got the lovely "your system may no longer be useable" message. Crossed my fingers and restarted. GRUB had changed the entry for Ubuntu to the new kernel number. Odd... Ubuntu starts up fine, with the Edgy login screen. Everything seems normal. Except...there's 435 new updates. So apparently, it thinks that it's Feisty. Oookay. Decide to just go for it and let the updates install. Update progress freezes halfway through. Decide to restart the x-server instead of the PC, just in case it's a GUI glitch. Login screen comes up, and now it's the Feisty login. Oookay. Everything still works, and apparently now I'm upgraded...right?
Maybe not. I restart the PC, and Ubuntu (Feisty login) comes up again, but now I have no internet connection. Throw in a LiveCD, and hit the IRC channel. Try about 5 different things. Configuring manually, editing the etc/network/configuration file to match the LiveCD's configuration since it doesn't have an issue getting connected.
Give up after two hours or so. Decide to just blow away everything and reinstall Edgy. But, before that as a last resort I decide to check Synaptic Package Manager and make sure I'm not missing anything relating to networking. Well, I try to open Synaptic and it gives me this error (which I no longer remember) that says something along the lines of "You messed something up, and we can't pull up this information. Go manually reconfigure by typing *something* into terminal." So, I do. Lo and Behold, it seems to run through installing all the upgrade packages, all over again. Doesn't fail. Restart...still no net connection, though I do at least have the icons for it now. Retry the previous steps. Failure. Randomly decide to enable roaming.
It works!
I am happy to report that everything still works. Beryl, WoW, Wine. No data loss. Apologies for the lack of technicalness of this post.

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