Why do people that can't read have computers?
Friday, 29. June 2007, 09:26:17
May I have the spelling of your $Product username please?
blahblah@ not us.net
Erm, I'm sorry... your $Product username please?
blahblah@ not us.net
Okay, that's your notus.net email address, not your $Product username. What is your $Product username? How about you read me the username on the screen?
I just gave you it!
*sigh* Okay sir, may I have you phone number please?
555-555-5555
Okay, what error are you getting when you try to log on?
Something about broadband, and the computer not getting an internet connection.
Okay. Are you using broadband, sir?
Yes.
Okay sir, so just to make sure i understand everything correctly, you're unable to login to $Product and the error you are getting is something about the computer not getting an internet connection?
Yes.
Okay sir, what we're going to have to do in order to get this resolved for you is have you unplug the POWER CORD from the back of your BROADBAND MODEM. Okay?
You want that done right now?
Yes please, sir.
Okay.............. Okay, I did it.
Alright sir, great. Once all the lights come back on, go ahead and try to login to $Product as you normally do, please.
Okay...but...well...I'm on the phone. With you.
... Sir, are you using a broadband connection?
I... I don't know.
Okay Sir, what did you just unplug?
The computer. Isn't that what you wanted me to unplug?
No sir... but, that's okay. Go ahead and turn it back on.
Okay. ............................................................ its back on.
Great, go ahead and try to login to $Product for me, please.
Well, I can't.
Is $Product open sir?
I'm trying to open it.
Okay........
The screen isn't coming on.
I'm sorry?
The screen, it isn't coming on. It's black.
Okay sir...does the screen have a little amber colored light on it?
No.
Green?
No.
Not the screen part itself, the plastic around it. Any lights? Buttons? Anything?
No.
Is it plugged in?
Yes.
And the computer is on?
Yes.... oh, wait. Here it is.
Okay, great. Open $Product.
Okay, I did.
Click on Connection Manager...then click on broadband. Does it say anything else below it?
No.
Oookay. Lets click on setup.
Okay.
Now, do you see DIAL UP CONNECTION?
No.
Do you see anything that says add?
No.
Dial up?
No.
Okay. what DO you see?
Logon, Connection Manager, Username...
*sigh* Click on Connection Manager, sir.
Okay, I see a phone.
Click on Dial Up Connection.
Okay.... nothings happening.
Are you clicking on where it says that in blue?
Oh. No. Okay. It says...select your connection method.
Click next.
Nothings happening.
Click next.
I am, nothing is happening.
Click on the BIG BUTTON THAT SAYS NEXT ON IT!
Oh.
blahblah@ not us.net
Erm, I'm sorry... your $Product username please?
blahblah@ not us.net
Okay, that's your notus.net email address, not your $Product username. What is your $Product username? How about you read me the username on the screen?
I just gave you it!
*sigh* Okay sir, may I have you phone number please?
555-555-5555
Okay, what error are you getting when you try to log on?
Something about broadband, and the computer not getting an internet connection.
Okay. Are you using broadband, sir?
Yes.
Okay sir, so just to make sure i understand everything correctly, you're unable to login to $Product and the error you are getting is something about the computer not getting an internet connection?
Yes.
Okay sir, what we're going to have to do in order to get this resolved for you is have you unplug the POWER CORD from the back of your BROADBAND MODEM. Okay?
You want that done right now?
Yes please, sir.
Okay.............. Okay, I did it.
Alright sir, great. Once all the lights come back on, go ahead and try to login to $Product as you normally do, please.
Okay...but...well...I'm on the phone. With you.
... Sir, are you using a broadband connection?
I... I don't know.
Okay Sir, what did you just unplug?
The computer. Isn't that what you wanted me to unplug?
No sir... but, that's okay. Go ahead and turn it back on.
Okay. ............................................................ its back on.
Great, go ahead and try to login to $Product for me, please.
Well, I can't.
Is $Product open sir?
I'm trying to open it.
Okay........
The screen isn't coming on.
I'm sorry?
The screen, it isn't coming on. It's black.
Okay sir...does the screen have a little amber colored light on it?
No.
Green?
No.
Not the screen part itself, the plastic around it. Any lights? Buttons? Anything?
No.
Is it plugged in?
Yes.
And the computer is on?
Yes.... oh, wait. Here it is.
Okay, great. Open $Product.
Okay, I did.
Click on Connection Manager...then click on broadband. Does it say anything else below it?
No.
Oookay. Lets click on setup.
Okay.
Now, do you see DIAL UP CONNECTION?
No.
Do you see anything that says add?
No.
Dial up?
No.
Okay. what DO you see?
Logon, Connection Manager, Username...
*sigh* Click on Connection Manager, sir.
Okay, I see a phone.
Click on Dial Up Connection.
Okay.... nothings happening.
Are you clicking on where it says that in blue?
Oh. No. Okay. It says...select your connection method.
Click next.
Nothings happening.
Click next.
I am, nothing is happening.
Click on the BIG BUTTON THAT SAYS NEXT ON IT!
Oh.
