Geek is not Dork

International Adobe Lightroom users are pissed

Friday, August 1, 2008 2:13:16 AM

Further to my recent rant about Adobe taking the piss on their international pricing – it seems that their international pricing scheme is consistent. Consistently exorbitant that is. Users from all over the world are not happy.

Unhappy Users here ;

http://blogs.adobe.com/jnack/2008/07/lightroom_2_is_here.html#comments

and here ;

http://blogs.adobe.com/lightroomjournal/2008/07/lightroom_2_now_available.html#comments

and here ;

http://www.flickr.com/groups/adobe_lightroom/discuss/72157606449250284/

and here ;

http://www.rangefinderforum.com/forums/showthread.php?t=51047

and here ;

http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=72&catid=678&threadid=1381708

Still no word from Lightroom product management (Frederick Van, Product Manager Lightroom) and Tom Hogarty, Senior Product Manager Lightroom and Camera RAW. (http://blogs.adobe.com/lightroomjournal/)

OK Tom has indeed said

Each release cycle we evaluate a number of pricing factors then make a decision. There's nothing in that decision process that says, "Let's favor North American customers because we're on Team USA!" Sorry, this is a heated topic but I hope it's ok to add a little levity. -TH]

Not to put words in his mouth, but that doesn''t sound like they are thinking of changing the pricing.

Tom is doing a pretty good job of answering queries on the Lightroom journal, so it is a good sign that the Senior Product Manager for Lightroom is at least engaging the user community.

What's the rationale for the 30% difference in upgrade pricing between the US & International stores?

[Dan, I'm looking into this and hope to get you answers shortly. -TH]

I'm not sure why users are complaining so loudly at the upgrade pricing for LR2.0. The disparity for International Users has always been an issue across the industry. I know that when I see that I can do an internet download to do the upgrade, and I have to pay 40% extra for seemingly no good reason it sure irks.

Adobe, why do you rip off Australians ?Even Amazon won’t ship Lightroom 2 Upgrades

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