Web services thrive, but failures outrage users
Saturday, 31. December 2005, 18:32:50
By Reuters
Story last modified Fri Dec 30 15:04:00 PST 2005
Web sites that share blogs, bookmarks and photos exploded in popularity in 2005, but in recent weeks a number of major failures left users stranded and frustrated.
The new breed of Web site includes blogging services such as TypePad, the photo site Flickr, the shared bookmark site del.icio.us and many others. They are sometimes known collectively as Web 2.0--hosted online, relying heavily on users' submissions, and frequently updated and tweaked by their owners.
Their growth in the last year has been huge. Flickr and del.icio.us were high-profile acquisitions for Internet giant Yahoo, and there are now at least 20 million blogs in existence, according to some estimates, with tens of thousands being added every day.
But the surge in Web-based applications hasn't come without some serious hiccups as several notable services have crashed.
Six Apart, whose TypePad service is used by many high-profile bloggers, experienced nearly an entire day of downtime on December 16, when it suffered a hardware failure. Del.icio.us had a major power failure on December 14. Services including Bloglines, Feedster and WordPress have also experienced problems.
Nothing underlines the importance of these "social media" services as much as the outcry of users when the sites crash. While the services were usually back up and running within a few days at most, the outages prompted much consternation from users who were temporarily unable to share their blogs and bookmarks with the world.
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The usefulness of Web 2.0 services--which also include the collaborative Web pages known as Wikis and RSS feeds that deliver customized information to users--is highlighted when they are abruptly taken away.
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It is still early days for Web 2.0, and some of the recent difficulties are likely just teething problems as companies adapt to their new popularity. However, the failures may make it harder to convince businesses and investors that blogging is ready for primetime.

















