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Desktop market share: Central/Eastern Europe edition

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The UN region of Eastern Europe is comprised of many of the European countries that were behind the Iron Curtain, many of which are now members of the European Union. As I’ve already covered the CIS nations that are part of Eastern Europe – Russia, Ukraine, Belarus and Moldova – this edition will focus on the EU nations, that are commonly known as New Europe. These countries have fewer links with each other in terms of a common language, culture, or history as a combined nation in recent times (with the notable exception of the Czech and Slovak Republics), so I expect to see less synergies between each countries in this edition.

Poland

Poland is the largest of the EU members of Eastern Europe, with 16,000,000 Internet users in 2007 according to the CIA. This makes it the second biggest country by Internet population in this study so far, behind Russia, and the 20th in the world overall. It is also a country where Opera has been known to be strong in, and the first country in the study where we have an office. Many of Opera’s talented engineers come from and work in Poland.

If we look at the figures from StatCounter, Opera had 9.57% market share in Poland in February. So far in March, Opera has surpassed the magic 10% figure. Ten percent seems to be a notable figure to hit as a tipping point before user growth starts accelerating, due to the network effect, and developers starting to test for and fix incompatibility issues. If we take a look at Gemius figures, Opera was at 7.4% market share in February. In both sites Opera is in third position, and again bigger than Safari and Chrome combined.

Romania

Romania is the only country in the region to speak a Romance language, and has had one of the fastest growing economies. In 2007 the CIA reported Romania had 12,000,000 Internet users. If we take a look at StatCounter figures, we will see Opera had 6.24% market share in February. Unfortunately Gemius doesn’t cover Romania and I couldn't find a second source. By StatCounter figures, Opera is in third position again, and is again bigger than Safari and Chrome combined.

Czech Republic

Having just visited Prague, I can certainly recommend the architecture, food and fine beer. The Czech republic was formally part of Czechoslovakia with neighbouring Slovakia. The Czech Republic had 4,400,000 Internet users according to the CIA in 2007, making it the third biggest country in this edition. It is also the second country to have an Opera office. The office is still in its early stages, and I’d expect it to grow as successful as many of the other Opera offices.

From StatCounter figures, we will see that Opera has just surpassed the two digit mark with 10.02% market share in February. This compares to 4.5% market share in Feburay reported by Gemius. This is a much bigger gap percentage wise than other countries so far. Our internal estimates are closer to the StatCounter figure in this case. Which ever figure you take, Opera is growing, and follows the pattern of being third and bigger than Chrome and Safari combined.

Hungary

Hungary is just two places behind the Czech Republic in terms of world rankings for Internet population, with 4,277,000users. Unfortunately Opera isn’t quite as big in Hungary as it is in the Czech Republic, 3.76% market share in February according to Stat Counter. The difference is closer with Gemius figures this time with 2.5% market share in February. As with every other country in this edition so far, Opera is in third position and bigger than Safari and Chrome combined in both sets of statistics.

Slovakia

The other half of the former Czechoslovakia, Slovakia had 2,350,000 Internet users in 2007 according to the CIA. I was interested to see if there would be any correlation with the Czech figures, with Czech and Slovak languages being similar and the Czech republic having a large opera user base. As with Romania, we only have one source – StatCounter – so it is hard to draw any certain conclusions, but Slovakia has an even higher market share than the Czech Republic with 15.19% market share in February. Although we only have one source this is not too dissimilar to our internal estimates. Although it still puts Opera in third position, and again is bigger than Safari and Chrome combined, Slovakia has the highest market share outside of the CIS nations of any of the countries I’ve covered so far.

Bulgaria

Last but not least in this section, Bulgaria had 1,899,000 Internet users in 2007 according to the CIA. As with Romania and Slovakia, we only have StatCounter as a source. You won't be surprised again with what position Opera finishes in these stats, and which two browsers combined Opera is bigger than. If we look at StatCounter stats, we will find that Opera had 6.06% market share in February, rounding off impressive results in Eastern Europe.

Overview

Even excluding the CIS nations, the Opera market share in Eastern Europe is fairly impressive. Only Hungary was close to the global average in StatCounter statistics. With all these countries being members of the EU, infrastructure is improving and Internet population will be rising from the 2007 estimates. It is likely that all these countries will be prime candidates for Opera growth over the next few years. We will hopefully have some more post 10% market share countries in the near future.

Desktop market share: Baltic editionOpera market share map

Comments

Chas4 18. March 2009, 03:07

:cool:

tomassplatch 18. March 2009, 08:18

hey, thank's for the article. You mention Slovenia in the last sentence of the paragraph about Slovakia. Quite a common mistake, but disagreeable for both Slovakians and Slovenians. Correct it please.

Anyway, if Opera is so successful in Slovakia, it's also because it's users get a good support. check out the local Opera-fans page:

http://www.opera-prehliadac.com/

:D

dstorey 18. March 2009, 09:42

Woops. That was a late night typo compounded by just typing the previous post about the former Yugoslavia yesterday. I've corrected it. I go it right every other time :wink:

Thanks for the link, I'll take a look.

FataL 18. March 2009, 16:32

Small correction:
Feburary, Feburay -> February

Luchio 19. March 2009, 02:59

With all the statistics you're showing, there seems to be 2 factors that improve Opera usage:
- lack of high-speed internet availability, or slow hardware, because Opera does well in thoses cases.
- being located near Norway.

dstorey 19. March 2009, 20:07

I'm not quite sure being near Norway helps so much. The UK is nearer to Norway than many of these countries and Opera doesn't have a great Market Share there. Big parts of Russia are further away from Norway than even the US and it is one of our biggest markers.

The first point is at least partly true though.

huxr 21. March 2009, 21:06

Given the prevalence of browser discrimination in Hungary, 2.5% or 3.76% should be considered high. One of the most widespread problem is that none of Hungary's two certificate authorities (that I know of), Netlock and MICROSEC e-Szignó have their root certificates in Opera. (Both are present in IE, and only Netlock is in Firefox.) Of the two, I only know sites that use Netlock's certificates, but they include almost all the major banks of Hungary (with a notable exception of the financially largest one, OTP Bank, which uses VeriSign EV.) CitiBank has VeriSign too, but they explicitly ban Opera. (After masking as Firefox, everything works smoothly.)

So this makes it inconvenient for most Hungarians to use Opera for banking, because of the annoying pop-up about not having a secure connection, that is not presented to them in other browsers. I think most of them don't know how to manually install a root certificate into Opera (I exported the needed ones from Firefox and then imported them into Opera.)

CIB Bank, which has the second largest domestic market share in Hungary, cannot be used for online banking in Opera, despite using a Java applet for this purpose... and they officially state that they do not support Opera.

huxr 21. March 2009, 22:01

Another major service, market leader Freemail.hu now redirects Opera to a second-class "simple" version, introduced a few months ago, that even lacks access to user account settings. Before the introduction of this simple interface, Freemail.hu served its full web application to Opera too, which has been labelled beta ever since it was introduced a few years ago. The full web app last worked in Opera 9.2x, but does not work in 9.5x/9.6x (the web app freezes after loading some parts of the page).

Chas4 21. March 2009, 22:09

huxr have you tried sending feedback to the webmaster?

huxr 21. March 2009, 22:31

@Chas4, yes, I sent my complaint to Freemail.hu a few months ago (before the introduction of the watered-down interface). They replied with a single line (translated from Hungarian, of course):

The browser specified in your email is not supported by Freemail.

huxr 21. March 2009, 22:56

Magyar Opera (the Hungarian Opera community site) lists a hall of shame (Google translation) of websites that don't work in Opera or outright discriminate against it. Most (but not all) of the listed sites are among the more popular, frequently used ones.

A notable one is "Neptun", which is not a single website per se, but it is the name of the market leading university course management system in our country, used by almost all universities. It mostly works in Opera, but its main navigation bar uses some bad JavaScript to create a hover menu, so no menu items appear, making most Opera users switch to another browser immediately. One can only navigate on the portal in Opera through the site map, or if the user changes the skin of the portal to an older one that happens to have an Opera-compatible menu.

Magyar Opera states that they contact the owners of all problematic sites if it's possible. There is not much improvement yet (since 26 January).

huxr 21. March 2009, 23:13

So, all I wanted to say is that, without major evangelism, and without having Netlock CA's root certificate in Opera, its market share will most likely be stuck around a few percents in Hungary. (But Netlock may not be eligible for inclusion in Opera, because they still issue 1024 bit certificates like the one for this bank subdomain.)

Chas4 22. March 2009, 05:58

huxr you can respond to the email with why you would like to see support for Opera. You could also maybe use something from this page: http://my.opera.com/community/openweb/info/

from what I know Opera 10 is the only browser to support TLS 1.2

dstorey 22. March 2009, 20:38

huxr: Thanks for all the local domain knowledge about Hungary. I think it is very important we fix these issues. Let me look into it, and I'll try my best to sort out the situation, even if it means we have to patch a few sites (we won't show up in stats, but at least the sites will work). That is a last resort of course.

huxr 24. March 2009, 14:10

@dstorey: Thank you for your open and dedicated response, I am really honoured! That would be wonderful if you could coordinate some actions to fix some of the key issues with some important Hungarian websites. I think that overall, critical problems/barriers are not that much numerous in Hungary, but they are very frustrating, and casual/average users are unable/unwilling to solve them or deal with those. I'd like to offer my assistance to you or others (Opera staff or helpful fans alike) looking into specific problems. I'm eager to do something to finally be able to recommend Opera to my friends and acquaintances and family members. (Because up to now, I cannot do that if I'm unable to offer on-demand tech support and/or teaching them how to come up with solutions for specific problems.)

Also, among those who run Magyar Opera (Magyar means Hungarian) are the official Opera translators for the Hungarian language, meaning Opera already has connections with them. They may also be able to help you in overcoming language barriers, finding testable cases of problematic sites etc., as do I.

I'm no programmer nor web dev (yet!), I'm just a prospective IT university student, and I have an insight into the wealth and breadth of details geeks usually master (and I want too!). I am also an Opera Desktop an Mini user since 2005, and since then I live and breathe with Opera, so I have quite an experience on the user side now. I am also a regular reader of many Opera-related blogs.

Please get back to me if I can do anything, I would be more than happy to do so!

huxr 24. March 2009, 14:45

By the way, the full-blown version of Freemail.hu "almost works", so I suspect that the problem is minor, in its AJAX code (and it still works in Opera v9.27). But for anyone to test it, login and password would be needed, which can be created easily for free, but there's only a Hungarian language interface. (I can help to do that if needed.)

(By the way, Freemail.hu's POP3 also did not work in Opera when I tried it a month ago. Now at least it works.)

Neptun.NET (used by many universities), the course management web engine has a technically minor, but usability-wise critical flaw I mentioned earlier. (Source code indicates it is based on/developed in Microsoft Visual Studio .NET 7.1.) But to test it and fix it, you would have to have access to the private area, for which I don't know how to obtain a login and a password, apart from being a student or an employee of a university. I tried to find a demo or trial instance of the engine, but the website of its developer company, SDA Studio Kft has been down since I first tried to access it a few days ago, so has what seems to be the official site of Neptun.NET (Google cache in Hungarian and in English, listing universities that use this product).

Google had access to the sites on 19 March, so their disappearance should be temporary, though I have no information of what happened and when do they expect to reinstate them. When they do, maybe officially contacting them would be the best solution.

By the way, there exist a user interface enhancements UserJS, also on userscripts.org, that reportedly has a "side-effect" of fixing the problematic menu JavaScript for Opera too. (I have not tried it myself because I do not have access to Neptun, only a few friends.)

huxr 24. March 2009, 16:04

@Chas4, I was very much frustrated when they replied with their one-line "we don't care about you"-style answer. Also, their service is so low quality that I felt I have better things to do, and I don't use my email address there as my primary one.

It's a shame, because Freemail.hu is wholly owned by Magyar Telekom (meaning "Hungarian Telecom"), ex-exclusive telecom of communist and post-communist Hungary, which is, in turn, now wholly owned by Deutsche Telekom. One of their branches, T-Mobile, is also present in Hungary, and they most likely offer phones that have Opera Mobile on them by default (like some Motorola and Sony Ericsson phones). Still, they didn't feel they should fix a minor glitch in their otherwise bloated and slow web app, or offer a more compatible but fully functional alternative. On the default installation of the Hungarian Opera Mini, a Speed Dial entry for Freemail.hu has been included since very long ago, but it never worked... They also had a "legacy", simple interface, which also not worked in Opera Mini because of throwing Internal Server Errors all the time, but worked all right in Opera Desktop. That legacy interface has been discontinued a few months ago, and they launched their new, watered-down simple interface where you cannot change any settings. At least it works in Opera Mini, except the "view HTML content" in emails (because they default to plaintext emails, which is otherwise commendable, security-wise).

Regarding security and TLS... They most certainly do not care or do not have people who understand these things. Their login page is served as HTTP (insecure), and the login form posts the user authentication data offsite, to one of the HTTPS auth servers of Magyar Telekom. Talk about secure login! :ko:

Chas4 24. March 2009, 16:36

I got a similar response from ESPN360 a robot like response 5 different times.

"Dear Sir or Madam,

Thank you for contacting ESPN Customer Care. We will respond to your email promptly. If your issue requires immediate attention, please contact us at 888-549-3776. We are open 8:00 am and 1:00 am EST seven days a week.

Thank You,
ESPN.com Customer Care"

That is what they say. They never got back to me so I send them a another email :wink:

With the same email signature a the the bottom of all my emails:

Why Open the Web?

Despite the connecting purpose of the Web, it is not entirely open to all of its users. When used correctly, HTML documents can be displayed across platforms and devices. However, many devices are excluded access to Web content.

http://my.opera.com/community/openweb/info/


You might ask them if they know about all the hacking that has been going on due to poor security practices. Then they may add a secure page, as they will not want angry customers if they were hacked and data was stolen.

huxr 25. March 2009, 13:41

By the way, isn't it amazing that Statcounter stats for Hungary shows that Firefox is ahead of IE? In Gemius' report, Firefox is second by a hair to IE. It shows the willingness of Hungarians to switch to alternative browsers if they are better. We are ahead of Europe in terms of Firefox adoption, according to Statcounter!

This underlines what some major website maintainers don't see: the importance of freedom of choice in Hungary too.

Also noteworthy is the stats for mobile browsers, where Opera is shown to have 18.14% this March, ahead of Nokia's 17.03% and second to iPhone with 41%.

huxr 25. March 2009, 14:04

I'm going to try to get stats from Medián WebAudit, which are closed by default. It has what seems to be an AJAX interface that don't work at all in Opera 9.64, but works in 9.27. (Though they say they officially support Opera 9 and above, as seen by their discrimination against e.g. K-Meleon.) They are maybe the market leading web stats company, having some of the most well known and most popular web portals as their clients. They measured almost 13 millions visits by more than 3 million visitors yesterday (24 March).

I may fail to get the stats, though, because they only state that they provide services for website owners, and the price is very high for an individual to pay. Still, I'm going to ask them about the site problems in Opera 9.6x (and if there is a way for an individual to get overall stats for research purposes).

By the way, Freemail.hu also discriminates against K-Meleon, despite their AJAX web app's official support for Firefox 2 and 3, and working without problems in K-Meleon.

Magyar Telekom's Freemail.hu recently revisited their age-old WAP WML(!) interface, which seems to be working again in Opera Desktop and Mini and in Netfront on Sony Ericssons, after at least a year of not working... Seriously, what are they thinking? :confused:

dstorey 26. March 2009, 11:59

Hi Huxr,

Thank you for your detailed replies. This information will be very useful for us. I'll ask our translations team if they can put me in touch with the guys that run Magyar Opera. We'd be honoured if you can help us trying to convince these sites to support our browser.

Thanks again

David

dstorey 8. April 2009, 16:33

Just as a quick update Huxr. I'm talking with NetLock now and things are looking promising.

huxr 9. April 2009, 13:46

Wonderful! :smile:

Up to now, Netlock has had a Hungarian-language PDF document about site certificate creation in Opera, in which they still state that Opera doesn't support exporting certificates, nor CRLs...

Wlados 21. June 2009, 12:27

and fan-groups in Slovakia: my.opera.com/operaslovakia
Pls make slovak language version of Opera soon

dstorey 21. June 2009, 20:55

We now have a Slovakian volunteer translator, so if all goes well Opera 10 will be available in Slovakian.

Chas4 22. June 2009, 01:50

Originally posted by dstorey:

We now have a Slovakian volunteer translator, so if all goes well Opera 10 will be available in Slovakian.



:cool:

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