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If we didn't have a steady stream of trained network and computer support workers, industry in the UK (and around the world) would inevitably grind to a halt. Consequently, there's a constantly increasing requirement for men and women with technical ability to support both users and the systems they work with. Because of the daunting complexities of technological advances, many more competent professionals are being sought to dedicate themselves to the many areas we need to be sure will work effectively.

Seeing as the UK computing market presents such an array of marvellous career development prospects for us - what sort of questions should we be asking and what aspects carry the most importance?

Potential Students hoping to get an Information Technology career generally have no idea of what direction is best, or even which area to get certified in. Reading a list of odd-sounding and meaningless job titles is next to useless. The vast majority of us have no concept what our good friends do at work - so we have no hope of understanding the subtleties of a particular IT career. To get to the bottom of this, there should be a discussion of a variety of different aspects:

* Personality factors and what you're interested in - what kind of work-centred jobs please or frustrate you.

* What sort of time-frame do you want for your training?

* What scale of importance is the salary - is it the most important thing, or do you place job satisfaction further up on your list of priorities?

* Considering the huge variation that Information Technology encapsulates, it's obvious you'll need to be able to see what is different.

* You'll also need to think hard about the amount of time and effort you'll put into your training.

Ultimately, the only real way of investigating all this is by means of a good talk with someone that knows the industry well enough to lead you to the correct decision.

We can't make a big enough deal out of this point: Always get full 24x7 professional support from mentors and instructors. You'll severely regret it if you don't follow this rule rigidly. Email support is too slow, and so-called telephone support is normally just routed to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who'll call back sometime over the next 1-3 days, at a time suitable for them. This is no good if you're lost and confused and have a one hour time-slot in which to study.

The best training colleges opt for an internet-based 24x7 facility pulling in several support offices across the globe. You're offered a simple interface which seamlessly accesses whichever office is appropriate any time of the day or night: Support when it's needed. If you accept anything less than 24x7 support, you'll end up kicking yourself. It may be that you don't use it in the middle of the night, but you're bound to use weekends, early mornings or late evenings.

Traditional teaching in classrooms, involving piles of reference textbooks, is usually pretty hard going. If all this is ringing some familiar bells, dig around for more practical courses which have a majority of interactive, multimedia parts. Years of research and study has always confirmed that becoming involved with our studies, to utilise all our senses, will more likely produce memories that are deeper and longer-lasting.

Start a study-program in which you'll get a host of CD and DVD ROM's - you'll begin by watching videos of instructors demonstrating the skills, with the facility to fine-tune your skills in fully interactive practice sessions. It's wise to view some of the typical study materials provided before you make your decision. Always insist on video tutorials, instructor demo's and interactive audio-visual sections with practice modules.

It doesn't make sense to select online only courseware. Because of the variable quality and reliability of your average broadband company, you should always obtain actual CD or DVD ROM's.

A major candidate for the top potential problem for IT trainees can be attending multi-day workshops. Most training academies wax lyrical on the 'benefits' of going in to their classes, usually though, they end up as a burden to be carried because of:

* Loads of travelling to and from the training centre - usually 100's of miles.

* For those of us that work, then Mon-Fri workshops are hard to attend. You're usually contending with at least 2, if not 3 days in a row.

* Most of us think 4 weeks off each year doesn't go very far. Take away over half of it for study workshops and you'll experience even more problems.

* Classes usually are over-subscribed, giving us the only option of something that we don't really want.

* A lot of trainees hope to push through at quite a pace, others want a more steady pace and not be forced to adopt an uncomfortable speed for them. This breeds tension in most workshops.

* Rising travel prices - driving or taking public transport to the training premises plus over-night bed and breakfast can start to get expensive with each visit. With only five to ten workshops at a cost of 35 pounds for an over-night room, plus 40 pounds petrol and 15 pounds for food, that becomes a minimum of 450-900 pounds of hidden costs that we now have to fund.

* Do you want to risk the possibility of letting yourself be ignored for a lift up the ladder or salary hikes because you're getting trained in a different area.

* Asking questions around our class-mates will sometimes make us feel awkward. Ever avoided asking a question because you honestly thought you might seem thick?

* For those who have work away from home, you have the added problem that classes sometimes become awkward to keep up - and yet, they've already been paid for.

Wouldn't it be better to watch a video and learn with teachers one-to-one from ready-made modules, studying them when it suits you - not somebody else. You can study anywhere you want. If you own a laptop, why not take in a little fresh air outside while you study. Any issues that arise just use the provided 24x7 live support. Note-taking is gone forever - all the lessons are prepared and laid out for you - ready to go. Anything you want to do over, it's there. What could be simpler: No travelling, wasted time or money; and you have a far more peaceful training atmosphere.

Sometimes, people don't catch on to what information technology is all about. It's ground-breaking, exciting, and means you're working on technology that will affect us all over the next generation. We're barely starting to get to grips with how this will truly impact our way of life. The way we correlate with the world as a whole will be significantly affected by computers and the internet.

The average IT employee throughout Britain is likely to earn considerably more than employees on a par in another industry. Average wages are around the top of national league tables. Due to the technological sector emerging at an unprecedented rate, the chances are that the requirement for certified IT professionals will flourish for decades to come.

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After 20 yrs in IT, Jason Kendall has turned his attention to IT education consultancy in the UK. To find out more on Cisco Certification, visit LearningLolly CCNA Courses.

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