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Amdocs CRM named ISM Top 15 Software Winner
Amdocs CRM 6 recognized for its contributions to business functions while delivering an intentional customer experience ST. LOUIS, MO, March 13, 2006 – Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience TM, announced today that Amdocs CRM 6 was selected by ISM Inc., as a Top 15 CRM Enterprise Software Award for 2006. ISM is a customer relationship management (CRM) and real-time enterprise strategic advisor. “The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990—when ISM began the Awards—to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages.” Amdocs CRM 6 was chosen after intensive testing by the ISM Software Lab at its Bethesda, MD based-headquarters. Each package was rated according to 217 selection criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, 5 real time criteria and 17 user-support features. ISM judges found that Amdocs 6 excelled in delivering unparalleled ROI through the ability to build and maintain customer loyalty and manage expectations while promoting growth and increased profitability. Amdocs 6 is a pre-integrated portfolio of modular, industry-leading billing, CRM, self-service, order management, mediation and content revenue management software products. Amdocs CRM 6 features a self-service component, enabling customers to handle their own ebilling, ordering, support issues, and other general account information. The Amdocs 6 portfolio includes a fully convergent billing product designed to handle a communication service provider’s prepaid, postpaid, voice, and data billing operations. It also addresses service management, with enhancements to service level agreements. With Amdocs 6, customer service agents will have access to increased amounts of customer information to help prioritize and escalate customer issues. “With so many products in our Amdocs 6 product suite, the developers at Amdocs wanted to make sure each component such as CRM 6 received our full attention and offered the best features and functionality as any other stand-along CRM product on the market,” said Michael Matthews, chief marketing officer of Amdocs. “We are honored to be recognized for our industry leading products in customer relationship management by ISM.” The Top 15 selections are featured in ISM’s 14th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).

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