Gossip

Oct. 31, 2005

Multinational Healthcare and Security Organization Taps Onyx Reporting Capabilities to Better Serve Critical Customer Needs

BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS) announced today that International SOS, the world’s leading provider of international healthcare and security services, has gone live with Onyx Analytics, the core product of Onyx Performance Management, Onyx’s comprehensive business intelligence and reporting portfolio of products. International SOS implemented Onyx Analytics as part of its wider Onyx Customer Management solution to enable more effective and efficient relationships with its customers.
International SOS provides clients with healthcare and security assistance 24-hours a day, seven days a week, anywhere in the world. Its clients are primarily business and leisure travelers - including 81% of the Fortune 100 - who are on short-or long-term assignments overseas. It employs more than 4,000 medical and security professionals-doctors, nurses, paramedics, pharmacists, aeromedical specialists, multilingual assistance coordinators, security, travel, and technical professionals-in 28 Alarm Centers, 24 International Clinics and offices in over 60 countries.

With its organization continually expanding throughout the world, International SOS needed to expand and bolster its relationships with its current corporate customers, as well as establish new ones. Sales and marketing teams inside International SOS needed data to help identify cross-selling opportunities and offer new products and services to the existing customer base.

With Onyx Analytics seamlessly integrated with Onyx Customer Management, International SOS has been able to dramatically improve CRM user adoption across its disseminated organization. “Our users are increasingly using the Onyx solution to make better and more informed decisions. Employees from different groups and geographies are now starting to work together as virtual customer teams to offer services that are more tailored to customers’ specific needs,” said Tim Daniel, VP Marketing at International SOS.

International SOS has been able to address its needs with audience-specific reports available out-of-the-box with Onyx Analytics. Its primary focus has been on pipeline management and forecasted sales performance although reporting is also being used to drive data integrity and marketing insight. International SOS is also using Onyx’s easy to use configurable products to customize reports for its particular needs and to build executive-level dashboards that allow management to more effectively track performance as well as respond to specific and ad hoc local requirements .

“To achieve some of our key strategic goals, we need real-time visibility into our customer information and processes related to revenue and profitability in a format that our executive team and sales people alike can simply grasp and take action where required,” said Tom Griffin, CRM Programme Manager at International SOS. “Through implementing Onyx Analytics, we have an extremely powerful solution that starts to respond to some of our key reporting needs. We are now planning on leveraging the capability we have in Onyx Analytics to positively impact the entire organization. We’re moving to dashboards and better, more intelligent views of the data that can help our sales and marketing teams. Onyx Analytics has given us the foundation for a business intelligence strategy that we can grow with.”

“Results can be significantly impacted by the time it takes to make effective business decisions in a rapidly changing international business environment. Onyx Analytics gives enterprises the full range of operational reporting and analysis capabilities tightly integrated with an enterprise-class, easy to use CRM solution,” said Todd Chambers, Chief Marketing Officer for Onyx. “Recently introduced Onyx Analytics is already helping companies like International SOS elevate their customer intelligence efforts and make more effective business decisions with confidence.”

Onyx Launches Analytics 3.0
Enhanced Customer Analytics Solution Delivers Complete Range of Business Intelligence Applications in Single Package Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced Onyx Analytics 3.0, the flagship product in the Onyx Performance Management product portfolio. Onyx Analytics 3.0, which is based on the industry-leading Cognos 8 business intelligence platform, provides Onyx customers with a complete customer analytics solution that is tightly integrated with Onyx’s Customer Management and Process Management product families. Onyx Analytics is designed to address the business information needs of a wide variety of business users, ranging from sales, marketing, and customer support specialists all the way up to senior executives grappling with questions of market direction and strategy. “CRM solutions have the potential to help companies better understand their customers, and thus improve their customers’ experiences,” said Paul Greenberg, industry analyst and author of “CRM At the Speed of Light, 3rd Edition”. “Companies that effectively use analytics as part of their total CRM environment are better able to make insightful decisions regarding customers and markets, and typically recognize a higher return from their CRM investment than those that don’t.” Onyx Analytics 3.0 features include: Reporting - both pre-defined and self-service reporting capabilities are available to meet the needs of business managers who require enterprise-strength reporting. Analysis - improved deep comparative analysis of customer data, using pre-defined and custom online analytical processing (OLAP) cubes and other dimensionally-aware data sources. Drill-down capabilities enable users to view successively detailed levels of information, all the way down to the individual customer record. Scorecarding - new with this release, scorecarding helps enterprises align their teams and tactics with strategy and objectives, communicate goals consistently, and monitor performance against targets. Dashboards - deliver visually rich, but easy to understand views into corporate systems and data, using gauges, maps, charts, and other graphical elements to show multiple results together, enabling quick understanding and rapid action. Event Monitoring - another new feature, event monitoring can utilize key business metrics to proactively notify key individuals or, in combination with Onyx Process Management, help users take action and react effectively to significant business events. “Analytics is vital to understanding customers and markets, especially in rapidly shifting, competitive environments,” said Todd Chambers, Onyx chief marketing officer. “Our customers now have an even more sophisticated portfolio of analytics capabilities that are fully integrated in the Onyx data model, which helps them to better understand how their businesses are operating. This, combined with our process management capabilities, enhances their agility to quickly respond to their customers’ changing needs, providing them with a foundation for creating competitive advantage.” “Organizations are adding analytics to their CRM applications in order to maximize the effectiveness and value of their customer relationships,” said Pat O’Leary, vice president, strategic alliances, Cognos. “As the only CRM vendor to offer best-in-class analytics, process management and CRM capabilities, Onyx is well positioned to benefit from this trend. In addition, the ease of integration between Onyx and Cognos 8, with its complete range of BI capabilities — reporting, analysis, scorecarding, dashboards and business event management — simplifies implementation, speeding ROI.” Onyx Analytics 3.0 is scheduled to be available this month. For additional information visit http://www.onyx.com/products/ CustomerPerformanceManagement.asp.

Onyx Wins ISM Top 15 Enterprise CRM Vendor Award
Recognized As Industry Leader for 10th Consecutive Year Bellevue, WA - March 1, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced that its Onyx Customer Management was selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Enterprise Software Award for 2006. This is the tenth time that ISM has selected Onyx to its Top 15 Award list. “The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages.” Onyx Customer Management solution was chosen after intensive testing by the ISM Software Lab at its Bethesda, MD-based headquarters. Each software package was rated according to 217 selection criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, 5 real-time criteria and 17 user-support features. “Onyx is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “Onyx is among the leaders of the CRM industry.” The Top 15 selections are featured in ISM’s 14th edition of “The Guide to CRM Automation” and in a Top 15 CD available at (www.ismguide.com). “We are pleased that Onyx has been recognized as a leading solution provider in the Enterprise CRM marketplace,” said Todd Chambers, chief marketing officer of Onyx. “Onyx’s unique blend of integrated CRM, business process management and analytics empowers our customers every day to increase revenues, decrease costs, and improve customer satisfaction.”