How not to respond to bug reporters
Monday, January 21, 2013 9:38:48 AM
Regrettably, making computer software intelligent enough to always realize the appropriate course of action on discovering an error condition, and to display "corrective messages" as you suggest is a tall order which no software vendor has yet been able to accomplish. (There are numerous cases where large software vendors have attempted this and have in the process caused more problems than they have solved, making software too clever for its own good.) This is actually a blessing in disguise since it means that the risk of computers replacing us humans (miracles of error correction and self-healing) is slim!
Note to self: "Be happy that we're crap, it's a blessing in disguise!" may not be the right response to customers when you cause them problems.