
Here's to Befana Befana. What is it they say? Fortune favours the brave... Let's hope so.
Well, just back from Serena. When we announced yesterday who was to go to Serena today there was a shower of 'why not me?' - the others were all jealous as Serena is widely understood to be the best hotel in Stonetown. There are other good hotels too though, and I hope they'll all have a good learning experience. Unfortunately one of the five chosen for Serena was off sick - however the other four met me at 9.30 as arranged - perhaps only just on time but for Zanzibaris that's a wonderful achievement, people usually turn up 20 mins late and think that's punctuality! However I had them well warned.
Nahida, the HR manager, met them and gave them the works; spoke to them in English, expected them to reply in English, was elaborately polite to all the guests we passed as we did our tour, and told them that from now on she expects them to do likewise 'because that is the Serena way'. Told them off for replying 'yeah' - 'there is no yeah in English, you must say yes. That is what our guests expect.' She introduced them to the head of Housekeeping, Abdallah, who gave them more of the same. One of the students asked him how long the working day was, and between them, he and Nahida delivered a beautifully-pitched reply which basically said 'as long as you're needed' - infused with a hearty dose of 'we are professionals and that is what matters most'. Then another student asked about uniforms, and they were told that these would be provided, and laundered. That showers, towels, soap and doodorant are provided and they should simply removed their dirty uniform and put it in the laundry. That breakfast, lunch and dinner are provided while they are working - so on the first morning, those who will be working in housekeeping are to turn up at 7am for breakfast followed by housekeeping briefing at 7.30 sharp. Those in Food and Beverage Services are to turn up at 7.30 or 8am, - 'you decide'.
The students' jaws were dropping by the end of the tour - they know they've got a great opportunity here, and I know they're in good hands. When I came back to the office I opened my email to find a report on the launch of some kind of Children's Manifesto, with some key facts, and it made me realise just
how great an opportunity it is for our students to get started at Serena. Listen to this:
One in four girls in Tanzania have already begun childbearing; and 25 women die
every day during pregnancy or childbirth. 8,000 girls drop out of school every year due to pregnancy. 60% of schools have no on-site water supply; 80% of schools have no handwashing facilities; and in rural areas, 90% of children aren't even enrolled in secondary school.
All of a sudden I feel like I've been doing worthwhile work here after all. Allah go with you, hopeful students. Next time I see you I expect you to be transformed.