Customer Service - The Importance of Quality Service
Sunday, March 18, 2012 1:29:52 PM
How are we doing? Offer your customers an opportunity a chance to rate your service this can help with training must have for future employees. Place a box inside your office or cards inside lobby for feedback.
Solutions standards also involve timeliness, consistency and appropriateness. Delivering a package as promised. Adequate orders without haste, and appropriate responses. How many times have you call a company that offers their service but fails to address your question. Could potentially be frustrating.
Theirs can be a secret to getting your web visitors to come back regularly. You need to provide customer service that goes beyond what your customers' expects that is simply excellent compared for your competitors. Make your customer feel special and you should see him again.
Are you one of those people in business who believe price is the name in the game? This belief suggests that you are swimming in the Red Ocean for the reason that authors of the Blue Ocean Strategy discussed. Price is usually not the offer breaker. Price becomes the deal breaker when the sales person has failed to do her or his job.
A lot of people in business are very busy chasing the next sale to lowering their prices they may have forgotten and more than likely do not know the two measurements involving business. If they have no idea of the two measurements associated with business, then they probably do not know the purpose of business? This helps to describe their inability to increase sales.
In business there are only two measurements, profits and relationships. And as a reminder the reason for business is to attract and gaze after customers.
This is why customer service is one of the key criteria within the buying selling process given it goes directly back to the reason for business and is one of the key measurements of business. I truly believe people will give up some quality (not all quality) if they believe that exceptional customer service will almost allways be present.
Take a moment to think about a recently available purchase that you designed for your business or yourself. What factors drove that you this decision to make this buy or that shop for? Was it quality? Was it customer satisfaction? Was it price? It's possible you'll initially answer price, but if you take the time to reflect the other two factors were probably what propelled for you to decide making process.
In securing an alternative coaching client, I was interviewed through the President of a large transportation company. He inquired me what made people different? Did I answer price? Absolutely not!
My responses aimed at customer service that being meeting the needs of the client. In this instance it was the organization's needs as voiced with the President and comptroller and the actual needs of your executive being coached. Top quality was also discussed because my executive coaching is process driven and lays eyes upon a results driven approach. Price never entered this discussion.
Outstanding customer satisfaction that builds loyal customers is today's tactical competitive advantage. When your organization has a unified and collective customer loyalty approach, you will see your general sales increase from referrals and from existing clients. vodafone customer service number, vodafone customer servicesA business' main purpose is to make a customer because it is basically the consumer who essentially determines such a business is.
