Joesph Enyeart on the web

I've been dealing with this crap for WEEKS. They've merged checkout into wallet which is fine, except my information was apparently out of date and now I have to verify my account. How do you do that? Send them a scan of some sort of ID and a utility bill or bank statement with my address. How can that go wrong? Monday I got this:
Thank you for taking the time to send us these documents. However, it appears that the information you provided does not match what is on file in your Google Wallet account.
In order to complete the account verification process, please log in to submit the documents that match the billing information you provided in your Google Wallet account.
We appreciate your attention to the matter. We will notify you directly once we have verified your information.
We appreciate your attention to the matter. We will notify you directly once we have verified your information.

Sincerely,

Gayle
The Google Wallet Team My Response:
Gayle,


In the last few years I've moved several times and it's possible that my information in my google wallet is out of date and cannot be verified. Please advise as to how I should proceed. I have lived at my current address for almost 2 years, but I have no idea when I populated information to my google wallet profile. I've had a google account for a long time and I have had 4 different mailing addresses in the last 5 years. How can I verify my identity and information? I sent you a driver's license and a bank statement, but if they don't match information that hasn't been updated in years then I don't know what to do.

Nate I thought that seemed like a reasonable request: I don't live at the address you have on file. How can I prove I'm me and start buying apps and putting $$ onto my google voice account to make $0.10/min international calls? Yesterday I got this:
Hello,

I am unable to provide answers regarding issues outside of your account reinstatement. If you have questions about refunds, technical troubleshooting, or other concerns regarding your Google Wallet account, please visit support.google.com/wallet.

Sincerely,

Gayle
The Google Wallet Team I'm

TRYING TO REINSTATE MY ACCOUNT

, not have a pleasant chat. How is this not your department, Gayle? I simplified it and sent this yesterday:

I need to know how to reinstate my account if the information in the account is out of date and I no longer live at the address on file. Please advise.

tl;dr:

Google, if you're going to force everyone to use one of your services make sure it's fully developed to meet customer needs.