My Opera4 day money making blueprint Make Money Online - Remember That You Are The CEO
Tuesday, June 29, 2010 6:03:04 AM
Those of us who want to make money online, or keep making money online must be sure treat our online business with the same professionalism and respect as any other business. Many of us can easily recount three professional and unfortunately unprofessional business experiences which we have had at some time in the past. Our interaction with these businesses may have been via e-mail, a shopping experience, or a phone conversation. In most instances, the line between whether an experience was professional or unprofessional was extremely subtle, but very significant.
Owning and operating an online business usually involves wearing several hats. You can be performing CEO duties at 10:00 a.m., and secretarial duties just ten minutes later. Whatever your capacity at any given moment, it is critical that you maintain your professionalism.
It is not difficult to maintain a professional standard with your home business. Thus, we will look at five things which you must do to maintain your professional image. Many of these things will seem obvious. Nonetheless, they are overlooked way too often.
1. You Have To Use A Spell Check
It really does not matter what you are doing. If you are about to send an e-mail, working on your website, or writing an article, you need to check your spelling. Poor spelling and grammar is a reflection of your work ethic and quality. If a customer sees that you are too lazy to spell check, they will not trust your business.
2. Telephone Etiquette
I am sure that you have called a traditional business, and heard the person on the other end state the name of the business, rather than simply saying, "Hello". Just think about what would happen if a business simply answered the phone and said, "Hello". You would think that you had dialed the wrong number.
Businesses answer their phone stating their business name. This way there are no questions or doubts. Unfair or not, some potential customers have a negative preconceived notion about home-based businesses, so let them know from the moment they call that you are a professional organization. Ensure that your voicemail clearly notes your business name, and directions for leaving a message, or alternate contact information. Furthermore, ensure that you voicemail is never full. If your business line is also your home line, instruct others in your home how you want calls answered during business hours. Also, explore the option of getting a smart ring number or a voicemail system with multiple mailboxes.
3. Convey a Professional Mannerism
One of the best ways to put the public on notice that you are a professional business, is via a professionally designed website. Your website must be well organized and intuitive to follow. Each of your visitors should be able to determine the subject matter of your website within the first 7 to 10 seconds after their arrival. Also, make sure that your website does not take a long time to load as your visitors will easily become impatient and leave.
Also, avoid using free e-mail addresses at all costs. Nothing screams "amateur" louder than this. It is easy to simply log into the cPanel of your hosting plan and create an e-mail address which matches your website's URL.
4. Be Pleasant and Mannerly
Smile when you are on the phone. Say please and thank you. Treat each and every phone call and email with this kind of care, and you will surely see repeat customers and referrals. Let customers know you appreciate their patronage. A sincere "thank you for your business" will go a surprisingly long way. Dealing with a home-based business is often a new experience for customers. Show them your level of professionalism by keeping your manners in check.
5. You Must Be an Expert Regarding Your Business
One of the most unprofessional scenes plays out when you cannot answer questions about your own business with authority. If someone needs a service which you offer, and they ask you for a quote, they want to know how much it will cost them for that service if they hire your business. They do not want to hear that you are restructuring your pricing, or that you are new to this business. Keep in mind that the customer came to you because of your expertise. Experts are able to confidently answer questions regarding services, pricing, and customary practices.
From the outset, you must know that a lot of work is involved for those of us who make money online. Furthermore, online business is relatively new, so expect to experience some push back from customers from time to time. Nonetheless, your professionalism can do a lot to negate the stereotypes regarding online business, and instill the confidence your customer needs prior to purchasing your products or services.
Do not let anyone tell you that you cannot Make Money Online. However, you must maintain a professional demeanor if you want to Work At Home and be taken seriously. Come and see us at SOSComplete.com.4 Day Money Making Blueprint: 4 Day Money Making Blueprint
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