Ticketmaster: the perfect crime!
Tuesday, 18. September 2007, 19:44:52
I'd forgotten why so many informed artists refuse to use Ticketmaster - they are opportunistic and don't add any customer value!
Yesterday I bought tickets to a concert for tomorrow night and at that time there were only floor tickets available. I really want to go so I bought them.
Today there are lower-level section seats available - for the same price of my floor tickets. Naturally, I want to exchange.
Ticketmaster has a no-exchange policy - BUT they now support this eBay-modeled Ticketexchange thing - where the customers can sell and buy tickets. So... I can buy those lower-level section seats and hope to sell my floor tickets on Ticketexchange - if that fails, well I absorb the cost of those 2 additional tickets and Ticketmaster wins all 4 purchases. Or of course I can, in the same way, scalp my tickets outside the venue instead of inside Ticketexchange, but wait, THAT's illegal.
It's ridiculous that Ticketmaster provides the supply and mechanism to buy and exchange, yet they claim no authority of their own nor provide any customer service.
Booo! I just can't buy from them again. The alternative, simply buying at the venue box office, even includes a parking pass.
Yesterday I bought tickets to a concert for tomorrow night and at that time there were only floor tickets available. I really want to go so I bought them.
Today there are lower-level section seats available - for the same price of my floor tickets. Naturally, I want to exchange.
Ticketmaster has a no-exchange policy - BUT they now support this eBay-modeled Ticketexchange thing - where the customers can sell and buy tickets. So... I can buy those lower-level section seats and hope to sell my floor tickets on Ticketexchange - if that fails, well I absorb the cost of those 2 additional tickets and Ticketmaster wins all 4 purchases. Or of course I can, in the same way, scalp my tickets outside the venue instead of inside Ticketexchange, but wait, THAT's illegal.
It's ridiculous that Ticketmaster provides the supply and mechanism to buy and exchange, yet they claim no authority of their own nor provide any customer service.
Booo! I just can't buy from them again. The alternative, simply buying at the venue box office, even includes a parking pass.
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