Dreamcatcher

I tried to contact Novell's tech support since Sunday about my problems with MSI Wind netbook I described in a previous post.

On sunday I have requested a tech support call from a form available at the Novell Customer Center.
A day later on monday I got a call from Novell informing me that this support line is reserved for commercial cusotmers only and I have to find another number on their site and call them by myself.
Great I can live with that, but why is the form available for me if it's not meant to be used by individual customers? And one more thing. You could at least give me the number I need to call to recieve tech support.

Today I logged to the customer center again to find the tech support number and guess what? Support for Poland is located in the Netherlands...

No need to say I didn't call that number instead I found a contact number to a Novell office in Warsaw Poland. The person who answered the phone informed me that:

• There is no way I can get tech support from them because they are just a regular office.
  
• There is no way I can get tech support from Novell in Poland. Only from their partner companies which charge an additional fee for tech support.
  
• There is no way I can get any tech support from Novell because I am not their customer - MSI is.
  

I gave up with Novell. Frustration is a delicate word to describe my current opinion about Novell.

My last resort was to call MSI and I am quite nicely suprised.
The tech support numbers were easy to find - 3 of them listed on the contact page with information on what range of problems You can call them and what information You should prepare before the call.
The phone was answered immedietly. After a quick description of my problem the person on the other side was surprised that my system registered as an evaluation copy. Because MSI actually bought regular licenses from Novell for this netbook series.
I didn't start rambling about my desktop issues because the registration problem was of higher priority and most of my desktop woes are Novell not MSI related.

All in all I am supposed to be called back when they sort this issue out with Novell.

In the meantime I am thinking about replacing the SLED installation on the MSI netbook with another distro. Any suggestions? My main requirements are: working wifi, working bluetooth, working hibernate/suspend/sleep, working camera.