User Experience & Interaction Design

Well there was some sort of physical surgery followed by some mental hibernation. mani and others were waiting for my works to start as soon as possible. After a meeting with mani, we decided upon o work on zoho crm and zoho mypc products.

I am recovering in a great pace. Soon the Zoho CRM will feature a new UI with better usability and user experience. Already we have incorporated the Web-to-Lead feature which is more user-friendly and easier to use. I found the web-to-lead's usability issues when sitting along an online demo with one evaluator. Certainly the old UI was not that intuitive. We found the two tab approach was quite cumbersome to interact with. So in the new UI we removed the two tab approach. And merged the contents into one single UI. Upon testing, we found the UI is much better to navigate and interact with. Till now, there was no complaints from the users, which makes us believe that the UI is well accepted.

Next thing is a new feature called "Quick Confiugration Wizard". Will update more later. :-)

- Rajesh Sundaram