Seagate Sea Care - Accel Frontline - Chennai
Saturday, 6. June 2009, 10:39:33
Never thought such a weird problem will happen to my newly bought 320GB Barracuda harddisk. When I reached my home today morning, I found that my system's hard disk is full of ANTS! Not just few... many. Many ants. I was shocked to see ants crawling out of my system and they have installed a base inside the hard disk.
Immediately I pulled out the hard disk and slowly shacked it. Lots of white powder like things were sticking to the disk (probably some food?) and so many ants came out.Finally after couple of minutes I made sure no more ants crawled out. Considering the fact that how many dead ants, food particles are inside and fearing data corruption, I decided to take the hard disk to Chennai's seagate support.
Accel Frontline is Chennai's support handler for Seagate. They have a SeaCare Center at Greams Road. Those who are new to Greams road, just remember this landmark - IDBI Bank office. Near to one end of the greams road, you will find this big IDBI bank office and a lane going in next to it. Get into the lane and you will find a small board saying "Seagate Seacare" at some 100 mts distance. That is the Accel office and service reception.
Upon entering, go to the reception desk and get your token number and wait. Your number will be called or, you will be called directly (depends on the crowd). Give your hard disk and explain the issue / problem. They will check the drive's working condition and warranty status. And based on the evaluation, either they will offer a replacement or a new drive for additional bucks. Mostly you get refurbished disks as replacement.
I approached a girl at the reception and told that if they could check my drive's working condition because it was invaded by ants. She said "Sorry sir. We cannot check the drive and tell you what the status is. We don't do checkings. But if your drive is under warranty, we will give you a replacement". Satisfied, I took a token number and waited for my turn. When my turn came, my drive was checked and I was told that I will get a replacement in next 4 days. I signed a couple of papers and left the place.
The whole experience was fine till now. I hope I get a new drive as replacement. I do not wish to have a refurbished drive. But let's see what's going to happen. :-)
Here are some contact details of this Sea Care Center.
Email : seacare_chennai@yahoo.com
Phone : 044-42015161 / 65
Address : Accel Frontline Services Limited, 132, Greams Rd,Ground Floor, Hussain Mansion. Chennai 600006. Ph : 044-42015132
Immediately I pulled out the hard disk and slowly shacked it. Lots of white powder like things were sticking to the disk (probably some food?) and so many ants came out.Finally after couple of minutes I made sure no more ants crawled out. Considering the fact that how many dead ants, food particles are inside and fearing data corruption, I decided to take the hard disk to Chennai's seagate support.
Accel Frontline is Chennai's support handler for Seagate. They have a SeaCare Center at Greams Road. Those who are new to Greams road, just remember this landmark - IDBI Bank office. Near to one end of the greams road, you will find this big IDBI bank office and a lane going in next to it. Get into the lane and you will find a small board saying "Seagate Seacare" at some 100 mts distance. That is the Accel office and service reception.
Upon entering, go to the reception desk and get your token number and wait. Your number will be called or, you will be called directly (depends on the crowd). Give your hard disk and explain the issue / problem. They will check the drive's working condition and warranty status. And based on the evaluation, either they will offer a replacement or a new drive for additional bucks. Mostly you get refurbished disks as replacement.
I approached a girl at the reception and told that if they could check my drive's working condition because it was invaded by ants. She said "Sorry sir. We cannot check the drive and tell you what the status is. We don't do checkings. But if your drive is under warranty, we will give you a replacement". Satisfied, I took a token number and waited for my turn. When my turn came, my drive was checked and I was told that I will get a replacement in next 4 days. I signed a couple of papers and left the place.
The whole experience was fine till now. I hope I get a new drive as replacement. I do not wish to have a refurbished drive. But let's see what's going to happen. :-)
Here are some contact details of this Sea Care Center.
Email : seacare_chennai@yahoo.com
Phone : 044-42015161 / 65
Address : Accel Frontline Services Limited, 132, Greams Rd,Ground Floor, Hussain Mansion. Chennai 600006. Ph : 044-42015132
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