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User Centered

Studying the design of everyday things

Posts tagged with "cellphones"

A Terrible Tale of Tables to Tell

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Big screenshots ahoy! (hence the preview)

Here's a few screenshots of my experience with the most pointless use of tables that I have ever seen in a website. It's as if the web designers AT&T wanted to see how much screen real estate they could take up while providing the least amount of actual information.

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If you could choose only one capability for your phone...

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I thought this selection was pretty odd (from Verizon Wireless) Of course, you can choose only one item. So if I want email, I can't have a color screen?

..and how is "color screen" a capability? Oddly enough a "low power" non-color screen would be more outstanding a feature (for those who like battery life) more than a color screen. Shouldn't we just expect a color screen by now? How would choosing that "color screen" help limit your choice of phones in any meaningful way?

How could you *not* design this as checkboxes? Or maybe reword it as "most desirable feature" at a very minimum.

User Centered is more than just a slick UI

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In the latest UXpod podcast, (Intel Outside - an Interview with Genevieve Bell) a topic of note was the idea that product and user experience design begin well before you think about the physical interface of your product and how your user will interact with it. Proper User Centered design should reach into the ethnography, motivations, desires, and environment of the user... to grasp at the goals and what the user is trying to accomplish in the context of their surroundings. MP3 players are listened to on the bus, or while jogging etc -Apple & Nike recognized this and provided a great solution that facilitates the activity of walking/running.

Anytime we take a look at how users are using our products and why/when/where, we are stepping closer to User Centered. Tax software should take into account the user with W-2s and paperwork lying around a home office or computer desk, possible gloomy weather outside and a frustrated user. An example mentioned in the podcast: it's one thing to consider your phone's UI and menu structure, but quite a step forward to consider it in the context of a call to prayer for religous services. Software is available that will alert the user to prayer time, then disable itself for 20 minutes so has not to disturb anyone, or help the user orient towards Mecca. Also mentioned were churches using "dampeners" to prevent phones from getting signals within the church, all great examples of technology being used well beyond its intended design.

Speaking of cellphones and ringers, I asked for these kinds of features a while ago (Cell phone scheduling). How many times have you had your phone set on vibrate or quiet while in the office, only to miss a call on the drive home from your spouse to pick up something for dinner because you forgot to enable the ringer again? Outlook, smartphones, PIMs, Syncing, Bluetooth.... all my devices know what my calendar looks like, how about being a little more user centered? Disable the ringer anytime I'm in a meeting at the very least, after 5pm, reset to normal ringtones.

Widgets on the go

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Apple put widgets on the iPhone, and now it seems Alltel is doing it as well. They're calling it "CellTop" (See the Frog Design Study), and widgets are called "cells"

I don't think this contrasts to the "whole web in your hand" idea that Opera is doing with Mini and Mobile. In fact, I'm in favor of the the Open Standards, I'm against .mobi, and nobody should have to code so many different versions of their site. But, that doesn't mean widgets and rich applications can't add value. When it gets down to it, I just want to have the movie times, wikipedia, IMDB, weather,...information quickly at my fingertips. Granted we now have a lot of ways to get most of that information... google gets it quickest now, either through just a search or even the Google SMS, but Rochester City Bus Lines is another issue.

So I'll just sit quietly and wait for Opera Mobile and/or Mini to also support widgets. How about it Opera?


(via Usability in the News)

Quick Review: CallWave VoiceMail

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Well, it's not *exactly* my idea of VoiceMail, but it may be within acceptable limitations- or at least it could be if I can get a Opera Widget Guru to help me out.

I found (Gizmodo) the CallWave voice mail service which interrupts your cellphone carriers normal VM and adds desktop management. It doesn't convert to MMS and deliver as I'd like, but you can have your normal VM server experience (although it's CallWave's now instead of your cell providers- but pretty much the same) or you can also listen to the message on your desktop through the delivered email message.

So, you can get an SMS text that includes a name and number and message length. If you don't get many calls*, I don't see much value added than the existing setup here. Before CallWave, if I see a "missed call" and a "VM" indication, I have a good idea who it was who left a call, so an SMS indicator on your phone doesn't seem to add much. The SMS message just replaces the VM notification and tells me a few more pieces of information.

*If you do get many missed calls, you might find more value in finding out which ones of those left a message- the SMS would help you more.

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Send...Don't Save

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One of the hallmarks of today's generation of mobile devices is a built in camera. I love the convenience of having it around, but why do we need it? Rather, what do we really do with it? I'm sure you bought it thinking that you now have the ability to:
  • Snap pictures of your run in with Tom Hanks at that Los Angeles cafe
  • Capture the "fender-bender" for the purposes of having them be admissible into a court of law
  • Replace your Digital SLR for capturing the sun setting over the Pyramids of Giza (insert you correct spelling)
  • Have an image to go along with every person in your address book.
  • You see something funny/interesting/cool you want to blog/share/save


According to my rigorous scientific studies (ie- completely made-up) 98.56% of the usage of your camera is for the last bullet there. What's got me writing today is that even from that bogus number, a large percentage of those things I take a picture of are not anything i want to have around for any extended period of time. If it *is* something I want to keep around, I would have already emailed/sent it off to a place where I could more easily share/retrieve it.

So what are we left with? In my case a phone full of garbage that needs to be cleaned up in regular intervals. Why isn't there a "Send but don't save" option? Does your phone have this? Every phone I've seen lets you do the following:
  • Save
  • Delete
  • Send

..mine also offers quick menu access to take another picture, or to set as callerID/Wallpaper.

I never see a "send and delete" or an automatic image cleanup, which is most often what I'd like to see happen. I'd like that UI above, but see a distinction between "save" and what I'll call a "work with" or "working image." (A better term would be appreciated...) This working image is something you are going to send, or crop or set or share with someone via MMS or email.. something that you don't want to "save" onto your phone in the traditional desktop sense. Speaking of the desktop, it's not immune to this either- working with screen captures and file manipulations and image downloads, you often end up with a littered file system that takes a strict "system" to keep the craft from the clutter. This system is most often just the user's behavior that compensates/adjusts for the lacking software. For example, in my case: "I store all my 'temp' files on the desktop- that forces me to deal with it eventually..."


Some picture I've already used, but is still on my phone.
BTW-Opera can we get a *real* image caption thing here?



In the case of the phone, I'd like the same "clean-up" rules applied to images as are applied to messages (MMS/Emails/etc..). All the handsets I've had offer a clean up after "X" days of messages. Applied to images, this would clean out all old *unsaved* images...of course, if you do happen to run into Tom Hanks and you want to show that around to everyone you meet, you'd just choose to save the image and it would be spared. Designed *this* way, the phone interface would be more in tune with my usage.

It seems silly to me to treat images differently than messages. Sure we tend to get much more of the text variety (so "X" wouldn't be the same for both), but the same circumstances apply. Some are important which we know to save or flag or move.. but images are all assumed to priceless artifacts just waiting to be submitted to the Louvre, when in reality it's a funny misspelled sign you saw on the way to work three weeks ago that you already blogged about.


edited- fixed my backwards logic

Touchscreen + Tactile! (no this isn't about the iPhone)

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Science just keeps marching along.

While reading Usability in the News I saw this article on a touchscreen phone (Samsung SCH-W559) that has different haptic/tactile capabilities.

Someone took the time to really look at what "vibrate" hardware/software is capable of doing. It's been with us for years without too much change, so it's refreshing to see it pushed, engineered and expanded. And that it's used in conjunction with a touchscreen device to enhance it's usability is even better.

With Apple, Wii*, and ideas like this making their way to into our hands, I'd say we are now officially in the "infancy" usableconsumer market touchscreen devices. These "ingredients" keep getting honed and eventually we'll have closed the convergence gap enough to where compromises are negligible. Until then, we all know you have to crawl before you can walk -just be patient.

*I think it still fits in with this statement. The controller vibration when hovering the mouse pointer over a button is similar to what this cell phone is doing.