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User Centered

Studying the design of everyday things

Posts tagged with "convergence"

The telephone destroyed the telegraph

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Seth Godin:

Here's why people liked the telegraph: It was universal, inexpensive, asynchronous and it left a paper trail.

The telephone offered not one of these four attributes.


If only mobile phones offered inexpensive way to communicate asynchronously.

Pictured to the right: eco-neighbuzz, an apartment buzzer & intercom system with additional features.

Integrated headset

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If we continue at the rate we're going, pretty soon phones are going to be so small as to not be useful for holding or interfacing with. Some may already be too small.

How about this- instead of shrinking our handsets, lets keep shrinking the internals but keep the overall form factor right about where most phones are at now (similar to my idea with DAPs). What can we do with the extra space? I got an idea- a bluetooth headset that is designed and intergrated into the handset? You'd always have a headset with you if you wanted it, but you don't have to use it if you don't want.

If you choose, you can just detach or slide out the headset and have it auto-magically paired and ready to to go. Sorta like a mini handset on a traditional telephone. Ha- the more technology moves us forward, the more we realize it's all the same.

Touchscreen + Tactile! (no this isn't about the iPhone)

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Science just keeps marching along.

While reading Usability in the News I saw this article on a touchscreen phone (Samsung SCH-W559) that has different haptic/tactile capabilities.

Someone took the time to really look at what "vibrate" hardware/software is capable of doing. It's been with us for years without too much change, so it's refreshing to see it pushed, engineered and expanded. And that it's used in conjunction with a touchscreen device to enhance it's usability is even better.

With Apple, Wii*, and ideas like this making their way to into our hands, I'd say we are now officially in the "infancy" usableconsumer market touchscreen devices. These "ingredients" keep getting honed and eventually we'll have closed the convergence gap enough to where compromises are negligible. Until then, we all know you have to crawl before you can walk -just be patient.

*I think it still fits in with this statement. The controller vibration when hovering the mouse pointer over a button is similar to what this cell phone is doing.

Get Smart- A first time smart-phone user's initial thoughts

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A couple weeks into my first smart phone (BlackBerry Pearl/8100) I decided to take a minute away from reading my pushed mail and syncing my Outlook Calendar while Browsing Opera Mini to formulate some "first impressions" that I've been collecting on my handset throughout these fledgling smartphone toddler days.

I've been debating the full write up, as it's probably only interesting to other BB Pearl users, but then again, even a full year and three months later, the Motorola RAZR post is still getting comments (last was today!):
http://my.opera.com/usability/blog/show.dml/27659

So I might leave a full review for posterity and historic archiving, but I bet I'll land somewhere in between as I begin typing. This will probably be between the minute details of the phone, and the general *usability) point of view. In either case, as regular readers already know, this won't include technical details or call quality or any of the other stuff you can likely get anywhere else in reviews. Generally, this is usability/UI review that focuses on the user experience and UI design.

Even though I may love a product, I still tend to write negative things quite a bit because I think there's room for improvement or discussion, not because I'm knocking the product. That said, I'm very pleased with the BlackBerry 8100. I've found a device that lets me converge where I want my devices to converge and sacrifice where I'm willing to sacrifice. Even after I saw the announcement of the iPhone earlier today, I still stand behind my purchase (for now- I'll wait until I can try out the all touch screen interface- I'd prefer some keys to tap), I just thought I'd share some interface thoughts I had.

Read more...

Now *that's* what I call convergence

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A pen, a radio, and... ummmm a shredder?!? If only they could manage to include a waste basket to catch the shredded mess, then this would be the best convergent device EVER!
The Girl Tech Password Journal Jam 'n Shred Pen



(via Boing Boing,Shiny Shiny, and possibly several other "two repeated word" websites)

Dueling Treos: 650 vs 700w

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After those last words from Shell (Activity Centered vs. Feature Rich), I got a series of emails from her with more and more information in regards to usability quirks and nuances. It rapidly started turning into a new post -so she decided to put to paper to pen on a comparison of the Treo 650 and 700w. She's passionate about the Treo brand, so I thought we'd give her some room to speak her mind...

by Shell-


I started off with the Treo 650 in mid-2005 and worshipped the phone from the start. When the 700w was released, I was hesitant to use it because I have a bias against all things Windows. However, I decided to give it a shot a few weeks ago. I'll admit, the multimedia capabilities on the 700w are amazing - but I'll save that for later. For now, the following are a few things I've noticed regarding the differences between the Treo 650 and the Treo 700w.

The keypad buttons are actually better on the Treo 700w. They're more squared off, making it easier for those with big thumbs to hit the proper key (which makes male users in particular quite happy). However, two of the previous shortcut buttons on the 650 are now missing from the 700w. It's not as if those buttons were taking up too much space on the 650, so what was the reasoning behind the change? The shortcuts buttons on the 650 made it easier to get to your email, calendar, drop down list, or Today screen with one push. On the 700w, you now have to hit at least two buttons to get to anything besides the phone application. Instead of one shortcut button, all of the 700w's programs are bundled under the nifty little Windows-logo'ed key. Perhaps this was just a ploy to bury the Windows logo even further into our subconscious, but it's a pain when you want to see your email or contacts quickly.


The web browser on the 700w provides, overall, a better web browsing experience. Faster loading, better graphics, a screen that is easy on the eyes. However, the lack of easy-to-navigate screen softkeys on the 700w is irritating (Eddie's note: I tried to get Opera Mini and/or Mobile on her Treo(s) before but can't remember offhand what roadblocks prevented me from being successful). Notice how the 650's browser, Blazer, has back and forward screen softkeys and a Home Page softkey? These are the simplest to recognize - even an internet rookie can figure those ones out. The folder-looking key is for optimizing web pages (okay, that one is not an obvious icon - not to me anyway), the globe spins when pages are being accessed, and the folder-list looking icon is where Favorites are stored. Easy enough. But on the 700w, where are all my easily-accessible shortcuts? The top bar here is dedicated to a phone/mail shortcut which will inform you if you've missed any calls or email while you were browsing the web - even though you will still be notified of any incoming phone calls or emails received while browsing the web. So what is the point of this icon? Moving on: the EV icon will tell you which network you're connected to. You can click on and choose the settings for your network. I consider myself a typical user - I don't get into networks like that. The signal strength bars are fine, I suppose, and lastly there's an icon showing your battery life, an icon that you canNOT click on. (Sidenote: this is one of the most irritating features of the 700w. On the 650, you can tap the battery icon and it will tell you how much life you have left. But on the 700w, tapping the battery does absolutely nothing. I still can't figure out where to find the amount of life left).


The Today screen is basically the home page on the 700w, where you can dial a number, look at your latest email or check your calendar (the settings on the phone pictured have those options removed - I don't like clutter on my main screen). But whether or not you like clutter, this layout isn't too terribly shabby. A quick hit of the Menu button will take you to your Contacts, Dial Pad, Call Log, etc. However, meandering on over to the 650 - I can get to Contacts with one keystroke instead of two. Same with Call Log. And hey, there's a shortcut to my Mom's number right there on the front screen too. While I think each layout has its benefits, I'm sticking with 650 here because it lets me go places with one tap versus two.

And speaking of taps - the 700w can be a pain for navigation. With the 650, I can use my finger to tap the screen for almost every single thing I want. However, on the 700w I find myself trying in vain to use my finger to tap the screen and hitting the wrong link every time - I have to eventually pull out my stylus. What happens when I lose my stylus? Because eventually I will. I think this difficulty in being able to hit the mark with my finger is owed to the size of the marks. In trying to cram so many options into one space, they've made everything so small that you're forced to use the stylus and personally, I hate stylus'.

Activity Centered vs. Feature Rich

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Updated:based on the timeliness of her followup- I've just updated this post with her comments. Sorry if you're re-reading
Update 2 ok- sorry some of this is off-topic. We're actually working on a related/expanded post now that is basically a comparision of the two phones mentioned below.

Reader Shell writes...

"I mean, it just seems like they're mixing up the business and fun side of a phone just because they CAN."


...referring to the Treo 700w while discussing the difference between the Palm based Treo 650 vs the Windows based 700w. She further says:

650 is for business-folk, no frills no thrills, just a high level of functionality and ease-of-use- whereas the 700 is a multimedia toy, perfect for people who like a colorful screen and lots of various capabilities that they'll NEVER use.



On Syncing (note- this is likely going to be a different post after we can get a good, strong feeling about Windows Exchange server)-
She's mentioned sync problems with the 700w that don't provide a lot of realibility that you'll get your messages in a timely manner. She goes on to say that "the treo 650 connects with the "Goodlink" server and there's NO LAG whatsoever in receiving Outlook email through it - in fact, emails come to our phones BEFORE they hit even our inbox. The 700 uses Windows Exchange server...it doesn't sync up properly and you can delete an email from the phone but it doesn't delete from Outlook for like 10 minutes. 10 minute delays are unacceptable in the business world."

On Activity Centered Design-
I believe the point she was making with me is that the 700w has less thought put into the "activity centered" approach but focuses instead on having as many features as it can hold with little thought put into how they all relate and support each other...although they are nice features. MS Office at your fingertips. I guess. She points out that anyone spending 600 dollars on a smart phone likely has better devices nearby to work on MS Office documents....and further, the 650 already fits the bill with "Documents-To-Go" that is Office compatible- but they are an add on if you really need them- leaving them out of the equation since that's probably not the intended activities you're going to want to use this phone for.

I think what makes the Palm based versions so great is that they are designed with the "mobile user" in mind whereas the Windows version simply scales down the desktop OS and tailor it to add some useful mobile features. Of course, I've owned neither- so that's just based on a casual use, but she's in the business of Treo's and her thoughts seem to reinforce this.

Image from treotoday.com

I've come around (a bit) on mobile browsing

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Whenever I mention Opera to someone, I usually get a "what's that?" So a quick: "it's a fantastic browser" is met with a blank stare... my white flag to end the conversation is an explanation that the company is very strong in the mobile market and in Europe. "Oh, the mobile market" they say, "why would I want to browse on my phone?"

I admit. I’ve never really had a good argument for that (which is why it's my white flag). As a person thinking about the user experience- this has always been a catch-22. It would be nice if you could browse where and whenever you want, but the small screen and crippling input capabilities make the barrier of entry to high in my books. So I've always been up in arms about convergence (cramming multiple devices into one). My official stance is that a single device is best because the UI is designed for it.

I can’t say I’ve come around completely on this idea- but I do have hope and I’m will to eat some humble pie on this one. I’ve been using Opera Mini for some casual updates- quick browsing, and I can say it is indeed very viable. Input is still limited of course- it would be nice to see one of those “nipple” mouse type input devices, but you don’t really need it. iTAP recognition software makes it much easier to input text and URL’s. I’m glad Opera has done such a wonderful job with Mini. I've been impressed by Small Screen Rendering since Opera first released it, and it's no surprise to see it so effective here. I also like that with mini, Opera processes the page and gives you a small, tailored version for your phone. This allows Opera to tweek as they see fit.

In any event, there are still hurdles. I can't imagine browsing on my phone- but for all the reasons you can think of (google local searches, movies times, flight information), Opera Mini is quite easy to use.

Cell phone scheduling (PIM/Cellphone Convergence)

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My alarm clock as a neat feature. It has a calendar built into it so it always knows what day of the week it is. As such- it knows I like to sleep in on the weekends and I can set it to only go off Mon-Friday. It would be nice if there was a little more flexibility there, but that complicates the UI and is another post. On to cell phones...

We have USB/Bluetooth connections, sync capabalities, half-assed PIM functionality, calendars built in to these devices constantly striving for convergence, but why can't I tell my phone my schedule and have it do something meaningful as a result- like for instance- automatically set itself to vibrate or silent mode Mon-Friday from 8-5? Of course, you can over ride the setting- but it would be nice if I could tell my phone my class or work schedule up front and then have it switch to a respectible mode.

When syncing your real world software calendar (work/and home) with your cellphone calendar becomes actually useful.. ie when/if true PIM/Cellphone/organizer convergence becomes a reality, I would imagine an extra option available when creating appointments. We have reminders options and notification capabilities, I would imagine that you should also be able to set an option allowing for a "silent mode" Of course, there would be a small handful of other options- but focusing on silence, during the appointment time, the reminders and ringers would be set to vibrate or silent or whatever, even if a call is in progress (talking on the phone waiting for the prof to show up).

Hopefully, this would reduce to a great extent the awkward times when your cell phone goes off during a meeting or class. In my experience- the most important times in my life when I DO NOT what to have a phone ring are almost always on one or more of my calendars. Granted it wouldn't catch things like movies (who schedules a movie in a calendar?) but the presentation to management would likely be- I think this would catch most of the cases that I'm most worried about.

I suppose you should be able to control the scheduling even without any concrete or specific appointment to speak of.. just like my alarm clock.

Edit- interesting slashdot discussion on convergence. I don't feel like posting another topic on this, but I would say right off the bat that people want convergence- but the UI needs to be easy to use.PDA's probably are not as simple to use as an iPod. (I haven't used one since the first ghetto Zire- so I can't comment on PDA usability)