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User Centered

Studying the design of everyday things

Posts tagged with "everyday things"

Usable Review: I've finally found my (nearly) perfect travel mug

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My friend Dan, having read and heard about my quest for the best travel mug (see this and this) bequeathed unto me the best gift ever... (which I just realized he hinted at in the comments of the Brugo review)

The Stanley outdoor travel mug. It meets just about every requirement I have- namely, thermos-like temperature, sealable, and ability to drink from like a regular mug:

I'm looking for a thermos that I can easily drink from (without pouring) and get access to coffee with one hand, or at least that doesn't require "unscrewing" the lid to get access. Or, if we go the other way, a standard travel mug that I cant put in a bag and not worry about spilling and doesn't have the goofy handle.


This Stanley mug is the only one that I actually use on a daily basis. The Bruno mug I reviewed a while back? It's on my "close but no cigar" shelf of failed coffee mugs.

...but there are a few catches. First, the lid assembly requires the prowess normally reserved for US Marine's piecing together their rifle:

My fiancee had a hard time figuring out how the whole thing went together when she pulled it from the dishwasher.

Second, the first mug I received had a poor rubber seal somewhere in this assembly and it leaked coffee at inopportune times (ie- all over my white work shirt). I'm happy to report however, that when I notified Stanley PMI about the leaky cup, they promptly shipped me a brand new one, free of charge, no questions asked. It turns out this one leaks as well, but diligent "reseating" of the rubber seals seems to (literally) stem the flow.


But these minor problems don't take away from the fact that thing keeps my coffee freakin' scalding throughout the day. You know that tepid first sip you take of a hot cup of coffee? I roll like that all the way until 2:00 in the afternoon! (even if I leave the lid in "drink mode") That also means I drink significantly less coffee as I'm nursing this single cup all day long.

Operation is simple once you figure out the moving parts, you just twist the ring as you would on any regular mug and you have a small opening, twist it back to seal it up and throw in a bag. Of course, there's likely a small amount of coffee still caught up in all those rings, seals, and compartments, so use caution when tossing into a bag. It's metal inside and well insulated, and you can tell the lid has insulation -it looks like a bank vault.

Two (spoon) thumbs up. And thanks to Dan for the gift- you know me well. Granted I've had this mug for a year and a half now, but I like to really give'er a go before I write a review :smile:

  • Pros: Easy travel mug, fits in most cup holders, WELL insulated, easy to drink from
  • Cons: A bit tall and lean, rubber grommets and rings are prone to slight leaks, requires basic training to figure outthe assembly of the lid.


Everyday things: Chair instructions

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We got new chairs at the office. They are really nice, and I'm certainly grateful to have an un-stained, new comfortable chair, particularly in these tough economic times.

...but I can't help but laugh at these instructions that came along with it. It's hard to think a chair could be so complicated, but well, there you go...

iPhone headphone clicker/bud- how about you taper it Apple?

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I suppose the product design team and testers over at Apple have "casual day" all during the week- or at least they don't rock the super cool "no tie" dress shirt like this business casual author is prone to do.

I say this because anyone who's spent any time with a)iPhone headphones and b) a collar would notice that the headphone "clicker" is perfectly designed to catch on the edge of my collar every time I turn my head.

How about you smooth over that hard edge Apple?

Doing the Dyson Shuffle

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Our office building recently upgraded (eye of the beholder I guess) to the Dyson Airblade. It's pretty novel the first couple of uses, although it doesn't exactly communicate its function as clearly as possible.

It operates using sensors and timers. The timer really needs one of those countdown displays you find at the automated car wash dryers. You know, as you're driving out of the carwash a big overhead/side dryer kicks in and a countdown begins letting you know how long you have? Well, it's the same idea here. In fact, the hand dryer works in pretty much the exact same way. You stick your hands in there and slowly pull them out, the airflow "squeegees" off the water from your hand as you pull them out.

The biggest gripe I have with it is in the sensors used to detect a hand is in there. I must have particularly small fingertips, because the Dyson Airblade will ALWAYS cut off just right as I get to the end of my hand (fingertips) causing me to walk out feeling like I just dipped my hand in a glass of water.

After talking with my coworkers, I've found that this is not an uncommon situation (thankfully, my fingertips are normal). In commiserating, we've all shared our workarounds for getting fully dry hands, all are a variant of the (thusly defined/coined) "Dyson Shuffle" and the "Dyson Flap."

  • Dyson Shuffle: This action involves keeping one hand fully inserted into the Airblade while the other dries off, this allows one hand to dry while keeping the sensor active. Then, while dry, you move it back into the Airblade to dry the other hand. This looks a lot like a DJ working the ones and twos.
  • Dyson Flap: Same idea, but this has both hands moving up, then you quickly move your hands in from the side before the sensor shuts off the device to repeat the process. This move looks sort of like Michael Phelps doing a butterfly stroke. Logic- two quick dries equals one full dry

Of course, all this is to illustrate the silliness of the whole matter. How about just repositioning your sensor to accurately detect the hand? or perhaps extend by an extra second or two the airflow before shutting off?

User Centered "Classic"- My truck doors are designed by someone who never buys groceries

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My truck, knock on wood, has been a paragon of reliability and good fortune. Karma, fates, all those willing to do me harm, take note: I ultimately like my truck because it successfully has gotten me from point A to B with no major events for the better part of 9 years.

That said, I wanted to pull this post up: It's hip to be square (or why I would like a minivan) up from the "User Centered Archives*" again because I still manage to encounter this on a weekly basis. Only this time, you have the benefit of a MS Paint illustration! See? ...Retreads can be exciting and new!

...you realize that you have now caged yourself off from the known world. Pinned between your car's interior, your two doors and the car behind you. Not too bad a proposition, until you realize that your groceries and child are on the other side of the doors. So you have to load them all up while opening and closing the door each time (why not put everything in the back? -I live in Minnesota)


Oh boy- ...those doors aren't to scale


*We have a preservation society of volunteer historians that administrate the archives. Lot's of faded yellow parchment, magnifying glasses, environmental controls, protective glass cases, etc...

Digital Cameras with "ClipBoard Mode" makes me think designers are starting to get it.

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Edited- Send...don't save wasn't focused exclusively on digital cameras

Send...Don't Save was my thoughts on the everyday use of capturing images (focused on mobile devices), most of the pictures I take aren't things I really care about keeping. they are "one time use" images that can safely be discarded after I send it.

In the spirit of this, here's a Panasonic digital camera that ships with "clipboard mode" that:

...lets you take pictures of maps, schedules and other info and save them to a separate folder so they are easy to find.


I haven't seen the camera yet, but I hope the clipboard stored images are easily deleted, or maybe even automatically deleted after a period of time? Even if it's just equally handled storage locations, recognizing the different use cases for images is a big step forward for digital cameras and I hope to see more of this thinking in the future.

..and to answer my own request in the "Send Don't Save" post, "Clipboard mode" is the best term to replace my ham-handed "working with" expression.

If I were to just pack a meat thermometer in my lunch box

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Microwave meals.

In this day an age, we pretty much assume that microwave meals are "self contained," save for a utensil or two. They even have their own bowl/plate! If I were to conduct some field research on the microwave meal consumer, I'm sure my participants would find the typical use cases to be:
  1. those who carry to work for a lunch....
  2. those that are unwilling or unable to kick start the 'ol oven/range and cook up something from scratch.

well, those are pretty much the big use cases I'd guess... In any event, I'm sure if we'd canvas those participants, I'm sure the "a's" would not have access to a meat thermometer, and the "b's" would not care enough use one.

On Step 5, the text reads:

Check that the product is cooked thoroughly
*Internal temperature need to reach 165 degrees as measured by a food thermometer


Awesome idea for a toothbrush

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Amron Experimental design for a toothbrush that redirects the water stream in a more "water fountainy" kind of way.

This is welcome for my son at least- watching him pull himself up onto the sink and strain to reach the water is amusing for me, not so much for him.

Microsoft Office Labs vision 2019

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From the interfaces-to-fall-in-love-with department comes Stephen Elop's presentation and video about imagined future productivity.

Read more...

What's up? Desiging for pedestrian traffic

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Airports are always interesting study cases for design- they have to communicate to an unfathomable array of languages, cultures, economic backgrounds- they have to design to quickly and efficiently get you from point A to point B, in as universal language as possible. I don't envy their task, and it take very little amusement when they fall short.... but I did get a chuckle out of this sign I found in Chicago O'Hare-





There's two escalators that are designed to control traffic flow, the escalator on the right is for people coming into the airport, and the left escalator is for those exiting the airport. I can only assume it's the "simple/universal" ideals that led the signage creators to go with the ambiguous and visually contradicting "Up" and "Down" labels.

On the right side, labeling a escalator that is clearly going up as "up" had a bit of a "duh" feeling to it, and on the left side, an escalator that is clearly going up, but labeled "down" has a bit of a "huh?" feeling. This was compounded (and perhaps triggered completely) by the fact that the "down" escalator was not running at the time, so there was no immediate visual feedback by looking at the escalator which direction it was supposed to push traffic.

They could have labeled the signs:
  • Enter/Exit (where 'enter' is shorthand for "Ticketing" in this case, or "Baggage Claim" or whatever)
  • nothing/Do not enter
  • Enter/ -->



...and again, if the "down" escalator was running, I think that's a strong enough visual indicator of which way you should go, but in addition, they could have designed the flow such that walking towards this fork in the road, the right side looks more "inviting," advertisements, graphics, art, etc that makes the customer gravitate that way and conversely, the left side has signs facing those coming down the escalator (so the signs are backwards to those approaching from the wrong side.