User Centered

I wanted to get a "Game Informer" subscription as I previously had one and miss it. Going to the website, I found the subscription link easily enough with a link that takes me to gamestop.com to do the shopping cart stuff. Fair enough. But I don't think these two companies got together and actually walked through this use case, otherwise they would have seen that there is a "shipping charge" and "X business day/transit nonsense that cause me to just abandoned the app in favor of calling them directly. You're treating a subscription like it's a one time purchase. This is unnecessarily confusing.




...A message to you Game Informer and Gamestop- I just said I abandoned my shopping cart and I intend to just call you. That was last week at least, and I still haven't done so. If you'd had a proper shopping cart for dealing with subscriptions, you'd already have my money, now you have to wait for me to get motivated to call. Maybe that will be the next time I pick up another crappy "GamePro" magazine, but who knows.