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User Centered

Studying the design of everyday things

Posts tagged with "product reviews"

Design Decisions: The new Highrise signup chart

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A report by 37signals on their redesign of the signup chart for their Highrise product.

PS: Since yesterday, the more appropriate "Pay as you go | No hidden fees | No surprises" line was replaced on the live site by the redundant "Our customers" quotes.

Usable Review: Hands on the Brugo "Perfect Temperature Zone" mug

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At one point, I rendered unto the heavens a public proclamation asking for a travel mug that was able to be sealed like a Thermos, but would still allow to to get access to it without unscrewing the lid (like a Thermos). It doesn't seem like that difficult a task, but I still can't find anything like that at my local department stores.


So you can imagine my pleasure when I heard (about a year and a half late) the buzz about the Brugo Mug. But spill proof isn't even its best trick- this mug has a "Perfect Temperature Zone" chamber that keeps the liquid cool enough to drink even if it has just been brewed. I immediately emptied my wallet.

While waiting the extremely long two weeks for this coffee crypt, I found out that it was given out at the 2006 Oscars, and I read a few reviews- some good, and some not so good. I was hoping I would end up in the middle somewhere.

It has three settings: Locked is spill proof, Tip & Cool allows the cooling chamber to do its magic, and Sip works as any other coffee mug on the face of the earth.

My thoughts:

  • I would say this is more spill "resistant" instead of spill proof. I want something that will seal up completely but still be easy to get at (no unscrewing). The "Lock" function doesn't 100% close off the flow. This is a big minus for me, but it would be sufficient if you placed this in a bag/cupholder that would hold it upright, or if you're just running from bus to train or something. You're in for trouble if you want to just carelessly throw it into a bag and let it jostle around with your morning sales presentation.

  • Tip & Cool err- "Perfect Temperature Zone," does indeed work pretty well. There is a noticeable difference in the temperature when you have this setting activated. I'm not an expert in thermodynamics, but I'd say putting it in its chamber away from the other hotter coffee would allow it to cool quicker, but immediate drink-ability was not something I was expecting. Here's some nerdier sounding thoughts on how this *may* work.

  • Ok.. this next one is a minor gripe as it's not really noticeable, but there are two plastic tabs on the base and lid that align to indicate to the user that the lid is properly sealed/aligned (I believe it also is required for the cooling chambers to work right). In any event, the two plastic tabs jut out right below the sipping point... the point closest to your lip. I'm not saying its likely you'll scrape it when drinking (although I have), but of all the spots to put this why there?! Why couldn't this tab be place *anywhere* else on the perimeter of the cup? Like the 12 o'clock position from the sipping point?

  • Sip is the operative word for this cup- there is no "drink." Sip is the most free-flowing you can get and it seems limiting especially when you're in the "Tip & Cool" mode. I guess that chamber isn't all that big.

  • Odd and ends- great industrial design, it looks and feels pretty solid, the lock/sip/sip&cool selector seems difficult to move. The instructions say it should become easier with hot liquid in it, but I found that not to be true. It is not something you can operate one handed. Finally, it doesn't really keep the coffee as piping hot as I'd like... it's pretty much ready to drink without the cooling chamber in arguably the same amount of time as my other travel mugs.


Diagnosis? A lot of trouble to go through to be able to immediately drink you coffee instead of waiting a minute, but maybe my coffee venues aren't making it as hot as others. I'm going to keep this mug around for awhile but keep my eye out for the next best thing.

Get Smart- A first time smart-phone user's initial thoughts

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A couple weeks into my first smart phone (BlackBerry Pearl/8100) I decided to take a minute away from reading my pushed mail and syncing my Outlook Calendar while Browsing Opera Mini to formulate some "first impressions" that I've been collecting on my handset throughout these fledgling smartphone toddler days.

I've been debating the full write up, as it's probably only interesting to other BB Pearl users, but then again, even a full year and three months later, the Motorola RAZR post is still getting comments (last was today!):
http://my.opera.com/usability/blog/show.dml/27659

So I might leave a full review for posterity and historic archiving, but I bet I'll land somewhere in between as I begin typing. This will probably be between the minute details of the phone, and the general *usability) point of view. In either case, as regular readers already know, this won't include technical details or call quality or any of the other stuff you can likely get anywhere else in reviews. Generally, this is usability/UI review that focuses on the user experience and UI design.

Even though I may love a product, I still tend to write negative things quite a bit because I think there's room for improvement or discussion, not because I'm knocking the product. That said, I'm very pleased with the BlackBerry 8100. I've found a device that lets me converge where I want my devices to converge and sacrifice where I'm willing to sacrifice. Even after I saw the announcement of the iPhone earlier today, I still stand behind my purchase (for now- I'll wait until I can try out the all touch screen interface- I'd prefer some keys to tap), I just thought I'd share some interface thoughts I had.

Read more...

Tis the season

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As I've mentioned before, I'm not very good at wrapping presents, so I'm happy whenever I can get some help. Unfortunately, I still end up with wrapping that looks like this first picture. If you can't tell what's wrong with it.. well in that case there isn't! It's fine!

Right....so anytime I run across an item that is supposed to make it easier for me to wrap, I scoop it up in hopes that I can cancel out my poor spatial reasoning and other gift-wrapped-shortcomings. This year, it's the Paper Cutter and Tape Dispenser, both from Scotch:

The paper cutter is pretty much all you need for cutting. when I use scissors, I usually just slide the blade down the paper anyway, that's all this thing does, but it's a little easier to use. Of course, you'll still need your scissors for managing ribbon and bows and what not, but this is nice for paper.


The tape dispenser is a little rough around the edges. You can pull the trigger to advance the tape and then pull back on the blue tab on top to cut. It just seems like a old scotch dispenser that you pull little strips out (that was all the rage in the preceding years) was a little easier to use. This would be a little better if the tape roll moved a little more freely. Clicking the trigger to advance was way too slow, so I opted to just pull the tape out. It pulls out quite easily if you use your fingers, but will likely tear the paper if you just put the tape down on the wrapping paper and pull it.


In any event, both are fine products that will likely help you with wrapping... but as evident by the first picture here, they still won't help you choose the right amount of paper to cut.

Dueling Treos: 650 vs 700w

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After those last words from Shell (Activity Centered vs. Feature Rich), I got a series of emails from her with more and more information in regards to usability quirks and nuances. It rapidly started turning into a new post -so she decided to put to paper to pen on a comparison of the Treo 650 and 700w. She's passionate about the Treo brand, so I thought we'd give her some room to speak her mind...

by Shell-


I started off with the Treo 650 in mid-2005 and worshipped the phone from the start. When the 700w was released, I was hesitant to use it because I have a bias against all things Windows. However, I decided to give it a shot a few weeks ago. I'll admit, the multimedia capabilities on the 700w are amazing - but I'll save that for later. For now, the following are a few things I've noticed regarding the differences between the Treo 650 and the Treo 700w.

The keypad buttons are actually better on the Treo 700w. They're more squared off, making it easier for those with big thumbs to hit the proper key (which makes male users in particular quite happy). However, two of the previous shortcut buttons on the 650 are now missing from the 700w. It's not as if those buttons were taking up too much space on the 650, so what was the reasoning behind the change? The shortcuts buttons on the 650 made it easier to get to your email, calendar, drop down list, or Today screen with one push. On the 700w, you now have to hit at least two buttons to get to anything besides the phone application. Instead of one shortcut button, all of the 700w's programs are bundled under the nifty little Windows-logo'ed key. Perhaps this was just a ploy to bury the Windows logo even further into our subconscious, but it's a pain when you want to see your email or contacts quickly.


The web browser on the 700w provides, overall, a better web browsing experience. Faster loading, better graphics, a screen that is easy on the eyes. However, the lack of easy-to-navigate screen softkeys on the 700w is irritating (Eddie's note: I tried to get Opera Mini and/or Mobile on her Treo(s) before but can't remember offhand what roadblocks prevented me from being successful). Notice how the 650's browser, Blazer, has back and forward screen softkeys and a Home Page softkey? These are the simplest to recognize - even an internet rookie can figure those ones out. The folder-looking key is for optimizing web pages (okay, that one is not an obvious icon - not to me anyway), the globe spins when pages are being accessed, and the folder-list looking icon is where Favorites are stored. Easy enough. But on the 700w, where are all my easily-accessible shortcuts? The top bar here is dedicated to a phone/mail shortcut which will inform you if you've missed any calls or email while you were browsing the web - even though you will still be notified of any incoming phone calls or emails received while browsing the web. So what is the point of this icon? Moving on: the EV icon will tell you which network you're connected to. You can click on and choose the settings for your network. I consider myself a typical user - I don't get into networks like that. The signal strength bars are fine, I suppose, and lastly there's an icon showing your battery life, an icon that you canNOT click on. (Sidenote: this is one of the most irritating features of the 700w. On the 650, you can tap the battery icon and it will tell you how much life you have left. But on the 700w, tapping the battery does absolutely nothing. I still can't figure out where to find the amount of life left).


The Today screen is basically the home page on the 700w, where you can dial a number, look at your latest email or check your calendar (the settings on the phone pictured have those options removed - I don't like clutter on my main screen). But whether or not you like clutter, this layout isn't too terribly shabby. A quick hit of the Menu button will take you to your Contacts, Dial Pad, Call Log, etc. However, meandering on over to the 650 - I can get to Contacts with one keystroke instead of two. Same with Call Log. And hey, there's a shortcut to my Mom's number right there on the front screen too. While I think each layout has its benefits, I'm sticking with 650 here because it lets me go places with one tap versus two.

And speaking of taps - the 700w can be a pain for navigation. With the 650, I can use my finger to tap the screen for almost every single thing I want. However, on the 700w I find myself trying in vain to use my finger to tap the screen and hitting the wrong link every time - I have to eventually pull out my stylus. What happens when I lose my stylus? Because eventually I will. I think this difficulty in being able to hit the mark with my finger is owed to the size of the marks. In trying to cram so many options into one space, they've made everything so small that you're forced to use the stylus and personally, I hate stylus'.

Activity Centered remote -Harmony gets another chance

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My first Harmony experience was not all that great. Mainly because there is no technology that exists yet that will communicate the state of the devices back to the remote. So while the number one praise of the remote (from techies/home theater gurus) is that the significant other/babysitter can just pick it up and press a button- no more explanation is needed, it's easy to find out pretty quickly that that just isn't true.

There needs to be other explanations that end up being little more confusing than before, because they have to do with our (physical) habits. Now the user has to stay within the confines of the state that the remote expects the system to be in. In other words- we still have to be aware of the state of the system, because the system doesn't understand our quirks and habits. For example- when watching a DVD, I configured my remote to turn on the DVD player, switch the TV to video, and the receiver to DVD. Pretty simple, except that most of the time I've already turned the DVD player on to put the movie in. So, I tailor that activity to leave the DVD player alone only to find a case where I'd like it to power on. Of course, you can tweak the remote and control individual components, but when you take yourself out of the one button mindset, it's very noticible and more cumbersome.

The point here is that even if the owner understands what's going and can manage, what happens when the novice (ie, anyone not familiar with my home theater rig) comes along and the owner bills this as "just press the button" and it doesn't work? There's a tremendous amount of distrust in the system from then on. Especially since there's not likely to be a set of "fall back" instructions. More importantly, trading a verbal instructions like "just press this button than this button...." for "DON'T turn the DVD player on before you press anything, the system will take care of that for you..." will probably go against some habit the user already has for "settling down" to watch/listen to something.

Regardless, I bring this up because there is a new model out (the 550) which is around 150 dollars (review,official page). I think I'm going to throw my hat in the ring again with this model. Despite those problem I have, I think the idea is the way to go, and the value of it will far outweigh any negative disparity. The price point is slightly more than the lowest-end model (which is *still* incredibly high)- I figure this is going to replace the aging 600 series. So- a "do-able" price that mixes with a fresh design along with my need for a good universal remote. Conclusion? I'm willing to give Logitech a second chance with my consumer dollars.

Background/Old News: Harmony (Logitech) remotes are "activity centered" remotes that have the right idea when it comes to using your home theater devices. For those uninitiated, you can press a "watch tv" button and all your devices will switch and adjust themselves appropriately- sparing you the trouble of hitting video twice on one remote, change to channel three, select the "TV" setting on the receiver and so on and so forth. Read Donald Norman on "Activity Centered Design" for more information on the Harmony and this approach.



Usable Reviews

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This review of aGarmin Nuvi 350 GPS system is something that I want to start pimping on this site as well. I'd like to start a "Usable Reviews" section here... I'll prime the pump with a few that I've half assed attempted early on. More on this soon, but it's inspired by the fact that I often have usability as my top priority on purchasing a product (not price or feature list) but I have to pick and choose comments based on reviews...

I'd like to open the doors to anyone to post an Ease of use/HCI/Usability/Human Factors type review of products they enjoy or hate or email me. Price and feature comparisons will still be welcomed of course, but they will not be the focus. Instead of getting, "Blue tooth is cool, but is a pain to set up/use on this device" I would like something like "To turn on the Blue Tooth functionality, You have to navigate through three menus and confirm that you want to activate it... it's 5 clicks total. This is difficult since you are likely driving when you want to activate it."

"Ten to avoid" is centered on usability

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You'll notice in Yahoo's list of 10 worst products that the problems are not centered around the fact that these products don't lack certain features. In fact, you'll see the iPod Shuffle mentioned more than once, and it doesn't even have a display.

Almost all of the problems listed here are centered on usability issues. Very seldom can we get an idea of how this actually performs when we just "kick the tires" a bit at the store, or even online. Most reviews focus on what the product can do... it's features and specs and not at all on how easy it is use, or the layout of the buttons.

For the sunglasses, it's kind of easy to see if you'd like to strap that thing to your head, but the projector/DVD? It's a little more difficult to tell before buying it that it is not very usable.

I think these types of considerations should appear on all the review lists, whether they are positive or negative reviews. A product should be praised when the interface and usability shines through and noted when it is poor.

A good alarm clock should have...

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  • Quick forward and back setting of time/alarm
  • AM/PM written out instead of using a dot
  • Digital Tuner with easy to set presets
  • Progressive chime or soft sound (ala the Now and Zen)
  • At least dual alarms
  • Calendar. At least know what day of the week it is. You should be able to set it to not go off on weekends
  • Large display that can dim
  • Should be able to operate majority of controls in the dark (or half asleep)
  • CD player? (not for me- but someone might think that's key)
  • Programmable snooze (a nice to have I guess)
  • Battery backup with a "low-batt" indicator
  • Autoupdate the time (a really nice to have)

Snooze sometimes can be programmable- but never the same way that you set the time. It's always something like "hold down the snooze button" and you get some differing time interval akin to setting the sleep control on a TV.


I currently have the Timex Nature Sounds alarm which is the best alarm I have ever owned (and under $30 is quite affordable). It hits most of the important items on that list... namely, it knows the day of the week which is awesome- it lets you choose a Mon-Friday setting for the alarm. Since my schedule doesn't change The only time I touch it is to turn off the alarm and to set the time (daylight savings).

It falls short in a couple spots though:

  • Although the snooze button is large and on the top- the "alarm off" button is right next to it. I have hit it on accident several times causing a problem. Don't put the alarm off button immediately next to the snooze.

  • You can have multiple alarms, but one has to be radio, one has to be nature sounds, and one has to be the buzzer. Let me choose two different times to use with the radio please. I don't like the nature sounds at all. They are not useful to me.

  • Buttons are all too similiar. I can never press the right button on this without having to turn on the light.

  • You can set an alarm for 7 days a week, 5(Mon-Fri) or 2(Sat-Sun). If you're going for three options- just go all out and give us all seven. Redo the UI to allow us to say which day(s) we'd like.

  • Like most alarm clocks- I don't like the wait to go from single digit increments to "fast forward." I would pay more for the two extra buttons needed (fast back and forward) to seperate those controls.

So what is your alarm clock like? What did I miss that's key? What do you love or hate about your alarm clock?

Campbell's Microwavable Chili/Soup Bowls: Did the designers even try it?

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I had one of these Campbell's chili bowls for lunch the other day. Very good idea- you toss one of these in your Ogio bag for a quick and easy lunch. Just add microwave...

Sounds good- but when I actually went to open this thing up, it had the "pull top" tab on it- the kind you see on a soda can. This consists of a pull up on the tab to break the seal, and a peel back to remove the lid.

The problem arises when you break the seal, chili begins to flow/seep over the top of the lid. It is designed such that the tin* breaks open near the pull tab, presumably to break the seal. This allows the product to spill over the top, presenting a problem as you begin the peel back process, because just like with tuna and other removable lids, once you get to the end, there is that little "flick" that takes place as you break the lid off. I grit my teeth and wrap a napkin around the "splash zone" as I pull the tin off. Not to mention that I'm eating lunch... which means I'm at work... which means I'm in clothes that don't work well with splatters all over them ("why.. is that a new tie?")

I imagine I should hold the chili so that the tab is angled up allowing any air in there to be right underneath the pull tab as I break the seal to prevent it seeping over top of the lid. But it seems a better idea is to keep the tab from allowing the seep. Find a way to get rid of the break in the tin. Bad design there. Now I always have to keep extra caution AND extra napkins when I have this for lunch.

*tin, aluminum, whatever it is... not really important